I visited the surgery in October 20 for a shoulder assessment, I was told I would get a cortizone injection within a few days as I was on a list, after two months no calls I called and was told there are no appointments, four months later still no appointments and the surgery which takes over an hour on a call centre to answer told me they would have to put me on a list that I was already on, I was then asked to self refer to a physio that I had already done, I was then told I was going round in circles and to go private, I was told to ring a private doctor and pay 40 pounds for an assessment, I have self assessed and visited the Cosham practice to get my log in to receive my blood results which of no surprise does not work, so I am left again phoning a service which does not work.
— Samiul C
Samiul C works at Police as Policeman
Verified review (1537506)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. I apologise that there has been confusion around steroid injections. We do hold a waiting list of patients, but this service has been postponed due to COVID. We are waiting to be told when we can resume as it is out of our control. In the meantime, self referral to physio would be something we would recommend and you can, of course, go privately if that is possible and something you wish to pursue.
Please can you contact the Operations Team with regard to waiting for over an hour on the phone. Our longest waiting times are nowhere near 60 minutes during peak periods and so, if you can provide us with time and date information (as well as the number you called from) then we can ask our supplier to track the call and see if there was an issue that we can resolve.
Thank you
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Very organised.
— Anonymous
Verified review (1537326)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Routine appointment
Can’t get a routine appointment so might as well suffer
— Anonymous
Verified review (1537311)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that a routine appointment was not available, you should have been advised to use our eConsult which would have been a suitable alternative. We will share this with our team and take learning from this.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Perfectly good
Very attentive on the phone and investigative tests arranged.
— Hilary A
Verified review (1537302)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
So impressed
I phoned the surgery because I have had a cough for some time. My usual surgery is Crookhorn but my app was Kingston Crescent. Have only ever been there for jabs. The Doctor was tied up so I saw a nurse called Joanne. She went through so much with me as I had a couple of other things needing sorted. I have now had Covid test which proved negative, booked for blood test and am booking QA for chest X-ray. I was so impressed at the service I was given.
— Myra J
Verified review (1537294)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Nikki the Diabetic Nurse
Nikki is always very polite and professional. She always has time to listen and always sorts out your problems. If I didn't have to deal with her I would have left the surgery by now.
— Anonymous
Verified review (1537252)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appt after gp phone call
Very impressed, Dr Lookit saw me same day as I had rung in for appt, organised tets and then rung me on a Saturday to tell me results.
— Geraldine M
Verified review (1537235)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Getting jabbed is fun
Everything good and well organised. No pre jab hanging about. Just straight in and out. Friendly and helpful staff. All ticketyboo.
— James O
Verified review (1537231)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Quick and effective
Phoned up and got seen the same day which was good, my issue is still ongoing.
— Anonymous
Verified review (1537229)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Making appointment and ordering medication is so much better now I can do it on line.
— Rita M
Verified review (1537212)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Damaged toe nail
It was a telephone appointment, I sent a photo of the infected nail and a diagnosis was made and a prescription issued.
— Nuala H
Verified review (1537211)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My experience was amazing
My experience was amazing and I was attended to in a very good manner.
— Ifeanyi O
Verified review (1537209)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
The staff are friendly and helpful they are good at their job.
— Graham P
Verified review (1537206)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Friendly service
Fast and friendly service.
— Emma R
Verified review (1537205)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Appointment
I got appointments for today, thank you.
— Dawn A
Verified review (1537204)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Exactly on time
Large spacious waiting area. My appointment was exactly on time.
— Paul S
Verified review (1537203)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Very good experience
Have found staff and surgery a pleasant experience for the most part and apart from the confusion of online appointments a very good experience.
— Jeffery N
Verified review (1537201)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Efficient
Efficient and well organised.
— Anonymous
Verified review (1537197)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Visit to Kingston Crescent Surgery
It was an "on the day" appointment following a telephone discussion with a G.P.
Kingston Crescent is not my usual surgery and so I was unfamiliar with it. The "Screen Log In" was not working and so I was still waiting for the receptionist to log me in, beyond my appointment time.
— Julia P
Verified review (1537158)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Was seen on time and nurse explained procedure
— Anonymous
Verified review (1537106)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
