I had my second Health Check up. I had no waiting time as only one other person in the waiting room. Good social distancing, a very nice nurse in a clean surgery.
— Anonymous
Verified review (1537021)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Chest infection
I called and got an appointment within an hour. The person I saw checked me out and prescribed pills for me. The visit was very quick and I was treated very efficiently.
— Lynn M
Verified review (1537019)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Covid jab
Efficient, courteous, friendly, thank you.
— Milly M
Verified review (1536995)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Still waiting for an email ir text
I was trying to get a GP to talk to me re my 7 years old's ezcema problem. I missed a call from the GP so I had to fill the forms again for a econsult. Finally the doctor/gp who I was able to talk to told me that she'll send me a text/email to download a photo of my son's condition. Still waiting for it.
At the end I gave in...so I am lucky my son is fine with his ezcema.
So overall my experience is not great.
— Anonymous
Verified review (1536863)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Usually the clinician, directly after consultation forwards any follow-up emails/texts directly to the patient, we are sorry that this did not happen. We will share this with our team and take learning from your experience.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Kingston surgery
Very good surgery always treat you with respect and the waiting time is accurate.
— Joanne B
Verified review (1536674)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful Heros & Heroines
One experienced exemplary medicinal assistance of the first water in short-shift.
— Hugh M
Verified review (1536664)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
The staff are always helpful.
— Andrew B
Verified review (1536653)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Lovely staff
Lovely staff as always and well organised.
— Trevor J
Verified review (1536652)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
COVID VACCINATION EXPERIENCE
My husband and I were very impressed with the kindness of the staff when we had our second vaccination, coupled with their efficiency made the experience very acceptable.
— Cynthia P
Verified review (1536648)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Quality of service
Excellent service from everyone, Could not be faulted in any way.
— David S
Verified review (1536624)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good time keeping . Dealt with efficently and quickly
Dealt with quickly and efficiently, clean practice.
— Anonymous
Verified review (1536619)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
A very quick process
A very quick process and thoroughly professional throughout.
— Joy W
Verified review (1536569)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Very well organised
Very well organised but they didn't tell me to wait 10 minutes before I walked home.
— John W
Verified review (1536542)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Very efficient, well organised
Very efficient, well organised and friendly. I was in and out in 20 minutes. Excellent service.
— Elizabeth L
Verified review (1536538)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Covid Vaccinations
My wife and I have visited on four separate occasions. Each time we have been impressed by the organisation and the friendly helpful staff and volunteers.
— Mike B
Verified review (1536535)
Review left 5 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Organized and efficient
Went for my covid jab. Very quick and straightforward.
— John W
Verified review (1536512)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Trying to get an appointment is the most frustrating painful experience, after weeks of trying I finally managed to speak to a Dr, she was excellent and very helpful which is the only reason I didn't score the surgery a 1.
— Emma R
Verified review (1536511)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
My 5 years check up
The nurse was very kind and professional. I did not wait long for my appointment go in.
— Maria P
Verified review (1536500)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Never get an appointment when needed
This surgery has gone down hill fast, I’ve filled in 4 econsults and have an ongoing problem that still hasn’t been sorted, you cannot call up even for an emergency because the appointments all go 8.30 am when you're asked to call. Then if you can’t get an appointment you need to call back after 2pm and again can’t get through on this line. Staff on the phone are rude which doesn’t help with someone needing an appointment and not getting one. It’s very frustrating to be in this surgery. I can’t see a way forward with the phone system if a person cannot get an appointment.
— Clare S
Verified review (1536480)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you have had difficulty gaining an appointment via the telephone, however the alternative is eConsult, all of these have a response within 48 hours, even if to advise high volumes and when to expect further contact. We will share your comments with our team.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I've always had good care
I've always had good care from the doctors and staff always helpful as I've been suffering from anxiety and been in contact with the doctors quite a lot, thank you for all you do.
— Deborah W
Verified review (1536476)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
