Verified review (1536468)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Very pleasant and helpful
Apart from having to queue, staff were very pleasant and helpful.
— Anonymous
Verified review (1536467)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
Response to the service in request was fast and quick.
— Anonymous
Verified review (1536462)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Very good doctors
Very good doctors, not waiting on the phone long and friendly doctors.
— Anonymous
Verified review (1536454)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Copd, infection
I felt that the doctor or nurse practitioner wanted me out as soon as possible, also I did not know what he was nurse or doctor.
— George T
George T works at dkw engineering as inspector
Verified review (1536251)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. All of our staff wear identity badges which include their role, however this should not effect the length and quality of your consultation. We will share your experience with our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Overall a good GP
I personally never had any troubles with KCS, the staff have always been respectful and polite. Except one or two that sounds mad always when talking to them on the phone but overall the staff are good. The doctors themselves are also respectful and always listens to your problems. Overall I'm happy with KCS.
— Sara H
Verified review (1536243)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Caring surgery
The staff are very caring and patient. I like the way we are contacted by phone with different health enquiries and prevention.
— Patrick L
Verified review (1536240)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Pleased
As always a very good experience.
— Melvyn D
Verified review (1535964)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
No service!
Very poor service. Response to eConsults from GP (if you are lucky) and it is clear that they have not read your notes before hand. Letters from consultants delivered by hand that go missing leading to delay in starting medication and waste of NHS administration time.
— Martin S
Verified review (1535938)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have had a high demand in eConsults which has meant that some have not been responded to within the usual 48 hours, however we ensure that we do make contact to advise receipt and re-contact within the advised period. All eConsults should be read prior to contacting the patient, we apologise if this has not been the case. Any paperwork handed in would be directed to the relevant department, this is then scanned to the record and referred for appropriate action, it is regrettable, due to volume this can take a few days dependent on the action and clinical prioritisation. We will share your comments with our team.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Doctor got me in straight away
The paramedic Alan Davies was very kind and thorough, he even took my ECG and blood test so as I didn’t have to come back, and also gave me new treatment for my rash, which is working really well.
Would not hesitate to recommend him to anyone.
— Brenda S
Verified review (1535926)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
There knowledge was reassuring
They coped well with the amount of people waiting and were knowledgeable and reassuring about a preexisting illness I have. The staff in the carpark were a little over zealous.
— Susan M
Verified review (1535879)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Covid vaccination
An extremely well organised clinic where patients were in and out of the surgery very efficiently but without feeling like a conveyor belt. The personal touch was still evident. Thank you.
— Margaret S
Verified review (1535850)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Was my first time using the surgery I had a good experience because there was staff giving you direction which was helpful, thank you.
— Age D
Verified review (1535793)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Doctors Appointment
I am always very satisfied that I am given the best treatment and appointments are available to me if I need one
— Patricia D
Verified review (1535568)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I am always satisfied with my treatment.
— Anna-marie C
Verified review (1535522)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
I spoke about my headaches whether migraine or cluster and was told, this is one appointment we can only talk about one thing. Both things are headache I would say I experienced one symptom on one occasion and then dr would summarise and suggest I said every time I was having a symptom, didn't seem to be listening, the specifics were quite important to me as it is indicative of my migraines changing from occasionally to every day for (then) 2 weeks, now 3, with a change in symptom. I stated I previously had a medication as a preventative, Dr said 'is that what you're trying to get'. Actually what I was trying to get was some advice regarding daily migraines which are affecting my day to day work, ability to drive and my sleep. I got six sumatriptan to take at onset of symptoms. Daily migraines, six tablets.Not helpful, I didn't feel listened to and the medication lasted all of 3 days.Keen to change GP
— Samantha O
Verified review (1535507)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Please contact Maria Martin on 02392 627765 to enable us to carry out an investigation.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Slick & Quick
My husband and I had received a telephone call the previous evening asking if we could attend the surgery the next morning for a Covid vaccination. We said yes and turned up the next morning and joined a lengthy queue. But this queue was moving fast and within just a couple of minutes we had both been signed in and vaccinated. After a 15 minutes wait to check for any reactions we were on our way back home. This was the NHS system working flawlessly.
— Margaret H
Verified review (1535505)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Receptionist rude and unhelpful
Receptionist was rude and told me my prescription was sent to a pharmacy I am not registered with. After making several calls, I found my prescription was with a completely different pharmacy in a different area!
— Anonymous
Verified review (1535455)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. I am sorry that you were given the incorrect information, however we will only forward prescriptions to your chosen nominated Pharmacy.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Explained everything step by step
They explained everything step by step so you know what was going on.
— Janet P
Verified review (1535418)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Telephone GP Consultation
I should sincerely like to thank Dr Kirpal for his prompt advice and empathy regarding my Mother's poor health.
— Anonymous
Verified review (1535416)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
