Kingston Crescent Surgery

Kingston Crescent Surgery

I was very worried about my surgery Hanway merging with Kingston crescent as I'd been with my practice since I've been born! But I've found the drs to be very good and thorough and I am getting treated for things which before weren't so I'm very pleased that I'm getting the help I need!

— Anonymous

Verified review (1535413) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

It was very good

It was very good, the nurse and staff were polite and helpful, it's just your phone lines sort them out they are so frustrating.

— Anonymous

Verified review (1535406) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Telephone Consultation

Managed to get through to ask for appointment very quickly. Dr also phoned back very quickly and was very friendly and I was able to explain how I was feeling about my migraine
Never felt rushed.

— Angela A

Verified review (1535403) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good organize

As I am Covid 19 Patient. Two weeks ago discharged from QA Hospital. Difficult to stand in queue like this patient gave priority to get vaccine. Well organize. Guided clear. While I noticed queue was long but within thirty minutes almost complete. Very good job.

— Anonymous

Verified review (1535398) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treated very respectfully

Very efficient! Made time to see me despite being very busy. Treated very respectfully by staff.

— Anonymous

Verified review (1535390) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Covid jab organisation fabulous

Wonderful slick and friendly service. Well done all!

— Amanda B

Verified review (1535387) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

All good, although had to wait a little while staff could be heard talking about no work issues

— Lucy M

Verified review (1535386) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

It was my first ever visit to the surgery and the receptionist just left me standing in front of her without even acknowledging me and then all that was

— Christine B

Verified review (1535385) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that your first experience at the surgery wasn't to your expectations. We will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Appointment

Looking up from their screen to acknowledge the person. Bearing in mind people attend the GP surgery when unwell, some of which it can takes weeks/months.

— Lucy C

Verified review (1535377) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. I am sorry that you were not greeted with eye contact. We will share your experience with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Kingston Crescent Surgery

Very charming receptionist always eager to help you with queries and information you may need.

— Leslie H

Verified review (1535373) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Excellent service and very caring

Excellent service and very caring manner both the nurse and Dr that my daughter saw last Thursday.

— Hayley C

Verified review (1535370) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Covid vaccine

Inadequate room.

— Anonymous

Verified review (1535323) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. All vaccinations are carried out in our clinical rooms, please contact Maria Martin on 02392 627765 with specifics to enable us to investigate.

Overall, how was your experience of this GP practice? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Fast and efficient

Went to have my covid jab. Took minutes very organised

— Lee C Lee C works at Gkn aerospace as OPERATIVES.

Verified review (1535321) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vaccinatiom

It was quick and staff was good

— Anonymous

Verified review (1535083) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great service

My blood was removed safely by your fantastic nurse, thank you for be so caring.

— Andrew S

Verified review (1535074) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Was very worried about my hernia so requested an urgent appointment. I was seen that day. The practitioner put my mind at rest. Giving a full explanation of my condition & future symptoms to watch out for. Thanks.

— John P

Verified review (1534970) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Athletes foot problem

Contacted by surgery and given date and time for phone appointment. Dr contacted me at agreed time and agreed new prescription.

— Michael L

Verified review (1534943) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Dr. Monery is good at his job, diabetic nurse as well but it gets me angry with the service of some of your receptionists are very rude. That and not to be able to a doctor even the routine app for up to 2 weeks time. I have had my infection in my feet and legs but all I get is a script to the chemist. Been given creams and lotions antibiotics. At the end of my tether that's the reason I have been treated with the service I don't care what anyone does it is my opinion.

— Carolyn S

Verified review (1534894) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you find our Reception / Contact Centre staff to be " quote " we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams. With regards to appointments, an appropriate alternative is to use our eConsult facility on our website, you are usually contacted within 48 hours and provided with guidance for treatment.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Very pleased

This is a great place to come into. I was attended to by Nurse Karen and all went well.

— William S

Verified review (1534882) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I felt safe

Very understanding, helpful, I felt safe there.

— Maria S

Verified review (1534856) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no