It was generally OK and my medical pracrioner was very supportive but there was a man at the back of waiting room with no mask coughing and spluttering and this made me feel very unsafe.
— Eleanor S
Verified review (1534851)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We adhere to the strict Government guidelines, therefore masks are expected to be worn by patients, however those that are exempt, we will work with on an individual basis, that is assessed at the time to ensure they can still be seen.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
When attending surgery
I've not had to go to the surgery much so am still new although I have been registered there since Hanway road closed. Finding it all a bit much as i'.m not sure what to do when I get there so different to the surgery I'm used to.
— Anonymous
Verified review (1534839)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Covid 19 vaccination.
Staff were pleasant, no problem at surgery. Straight forward injection and back out feeling happy now, thank you.
— David E
Verified review (1534837)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Very good
— Anonymous
Verified review (1534814)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Polite and really helpful
Asked question and was given good advice and they were polite and really helpful to me.
— Maureen O
Verified review (1534810)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Friendly, prompt
Friendly staff and promptly seen.
— Leslie P
Verified review (1534805)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Nothing too much trouble
Respectful staff nothing too much trouble.
— Wendy M
Verified review (1534801)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Well organised and efficient
I went for my covid vaccine and it was very well organised and efficient.
— Marilyn B
Verified review (1534800)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
Its is good, thank you.
— John M
Verified review (1534799)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Very friendly and helpful
I was examined by Dr Shane Lookit who was very friendly and helpful.
— James O
Verified review (1534795)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Thank you PGP, you made my day today. Caring, helpful, professional staff.
— Sharon Gough
T357035
Review left 5 years ago
This review complies with Google's policies.
Asthma management
Treated with respect & given time by the nurse practitioner I saw, tho' had been told I would be seeing someone from the respiratory team. The nurse also confirmed that my request for a consult with the respiratory team of 2 weeks previous was still open as a task on my notes. Was pleased with her suggested treatment plan following discussion with her colleagues in the respiratory team. I am coming to the end of the medication prescribed now & will wait & see if my asthma stays under control
— Anonymous
Verified review (1534765)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Sicknote extension
I requested online to get sicknote extension but was refused as was week before expires however the previous one took 2 weeks which causes me issue with my employer. So I called in and receptionist said would ask dr directly to spread up no electronic follow up request needed. I called back a week later and nothing done - that receptionist said she would also send to dr.
Dr Monnery the next day sent me text but he forgot to add the sicknote attachment.
I had to call back but admin line shut in morning so disconnected after waiting then hearing that message.
Rang back in afternoon, queue line of 12 but receptionist did instantly send by the text the sicknote I required.
— Anonymous
Verified review (1534757)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very caring health professionals
I was a bit anxious about attending the surgery but the staff were lovely, the seating area is well layed out and screens at reception. My appointment was on time and my blood was taken painlessly and quickly.
— Katherine P
Verified review (1534749)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment with a paramedic practitioner
Found overall experience rushed .. spoken to abruptly.. an receptionist very rude.
— Donna W
Verified review (1534538)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you find our Reception staff to be rude we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test snd bp check
Very efficient and friendly staff felt the hca was lovely and reassuring and made me feel confident in her abilities. New from Hanway and so far been very impressed. Was advised to buy a bp machine to use at home which I have done.
— Anonymous
Verified review (1534459)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very satisfied
Very satisfied with the way my problem was dealt with. Practioner listened to my concerns, carried out an in-depth examination and explained what would happen next.
— Janet S
Verified review (1534356)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
E consult
I made a special medicine request. I was told to fill in an e consult. I filled in an e consult in great detail. I had a phone call telling me I would receive a phone call consultation the following day. I got a text saying my request had been approved instead. Due to the time of my online request and the time my prescription was ready for collection I ran out of my tablets. On the packet it states, do not stop taking medication unless advised by a doctor.
— Carole S
Verified review (1534281)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Suspected blood clot
Examination of leg and blood tests taken by David Lear. Very thorough, with a pleasant manner that put me at ease. He said he would contact me when results received - which he did.
— Janet S
Verified review (1534164)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Fasting blood test.
Fasting bloodtest appointment at a sensible early morning slot. Nurse was very efficient and friendly. painless no effect afterwards other than morning withdrawl from lack of tea.
— Anonymous
Verified review (1534157)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
