Kingston Crescent Surgery

Very efficient

Very efficient and painless

— Anonymous

Verified review (2331936) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Great service

Seen promptly and nurse was very helpful & professional.

— Anonymous

Verified review (2331930) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Great, thank you for leaving feedback.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

It was very organised

— Abdel H

Verified review (2331924) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Blood test

Good

— Paul J

Verified review (2331917) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

Visit to nurse

Nurse was very good, explained my options

— Tina M

Verified review (2331915) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Great, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Cortisone injections

Nurse was friendly and efficient

— Fiona D

Verified review (2331913) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Shotgun medical information proforma

On 4th September I paid £75 for the above paperwork. Received a text message explaining it might take 'a little longer' than the 28 days. Having received nothing by 30th October was informed at the surgery that nothing had happened and a complaint was lodged on my behalf. After numerous frustrating visits and explaining that time was running out I finally received my paperwork on Friday 28th November. This completely unacceptable fiasco has taken almost 3 MONTHS.

— Mark M

Verified review (2331911) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

We are very sorry to hear about the delays and frustration you experienced in receiving your paperwork. This is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience caused. Your comments have been noted and will be reviewed to improve our processes and ensure timely handling of paperwork in the future.

Overall, how was your experience of our service? Very poor

Blood test

Good service

— Anonymous

Verified review (2331895) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you!

Overall, how was your experience of our service? Very good

Update of records

After being a patient at QA , Kingston surgery needed to copy my discharge paperwork which was all done very efficiently, thank you

— David E

Verified review (2331892) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Blood test

In nice and quick in and out

— Margaret B

Verified review (2331888) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Message received asking me to book routine ECH

I followed the link to book the ECG several times, each time I was informed there were no available appointments

— Dowson T

Verified review (2331887) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

We are sorry to hear that you were unable to book an ECG appointment through the online system. We understand how frustrating this can be and recommend contacting the practice directly so that a suitable appointment can be arranged. We will also review the online booking system to help prevent similar issues in the future.

Overall, how was your experience of our service? Very poor

Excellent staff

Excellent staff, especially Kirsty doing my ECG

— Margaret P

Verified review (2331886) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Brilliant service

Filled in the online anima form and got an appointment within 2 hours. Was given a thorough check and meds. Great service

— Mark C

Verified review (2331885) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

I am glad to hear that you are happy with our new system, thank you for leaving feedback!

Overall, how was your experience of our service? Very good

Phone appointment, no follow-up

Go through the rigmarole of filling in an exhaustive online form, only to have to repeat it all again to the doctor on the phone appointment, and have yet to receive any follow up after two weeks. Makes me feel like I'm just an annoyance to the practice, not a patient.

— Anonymous

Verified review (2331884) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

We are very sorry to hear about the frustration caused by having to repeat information and the lack of follow-up after your appointment. We appreciate your honesty and will review our processes to improve communication and ensure patients feel valued and supported. Please contact the practice if you require any updates or further assistance regarding your appointment.

Overall, how was your experience of our service? Poor

Fed up of being fobbed off

Just sent to a pharmacy when I have already been there. Absolute joke. Pharmacy no help.

— Jodie-marie S

Verified review (2331882) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

We are sorry to hear about the difficulties you experienced with your prescription and the pharmacy. We understand how frustrating this must have been and will review the process to help prevent similar issues in the future. Please contact the practice directly so we can ensure your prescription is correctly managed.

Overall, how was your experience of our service? Very poor

Delay in Receiving Test Results and Medication

I was seen by Mama Lindsay on 24th of November regarding my menopause symptoms. A sample was taken from me, and I was told that I would receive a call on Friday with the results and a prescription. However, I have not heard anything yet, and my symptoms have been getting worse while I am still waiting.

— Ameneh G

Verified review (2331879) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

I am sorry to hear this, please do get in contact with us. In the meantime, you are able to see test results on the NHS app.

Overall, how was your experience of our service? Neither good nor poor

Excellent experience

Seen on time, excellent and efficient staff

— Irene W

Verified review (2331877) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Lovely nurse

Wasn't waiting long at all and the nurse I saw was absolutely lovely, took her time, gave me all my options and was just very friendly and made me feel very at ease.

— Anonymous

Verified review (2331876) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Amazing, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Excellent, very helpful

I was dealt with very competently and the staff were very helpful and knowledgeable.

— George M

Verified review (2331875) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

It was an off day

Upon arrival, the self check in system was not working leading to a long line. This isn’t the fault of the team and they were in the middle of fixing it. However as a result, a lot of patients ran over their appointment time.
The healthcare professional noticed this and asked if anyone was waiting for a blood test. As I was at the start of the queue she asked me to go first which was good.
The blood test itself was a success until the end when I felt a pain in my arm as the needle was removed.
After leaving I noticed the area was swollen and it left me unable to fully lift my arm.
Almost a week later I now have full range of my arm but left with heavy bruising and muscle pain as a result.
I have been for several blood test at this practice and this is the first time this is occurred, which is why I think it maybe was just either an accident or an off day.

— Anonymous

Verified review (2331874) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

We are glad to hear that the healthcare professional accommodated you promptly despite the delays caused by the self check-in system. However, we are very sorry to hear about the discomfort, bruising, and muscle pain you experienced after your blood test.

We appreciate your understanding that this may have been an isolated incident, and we will share your comments with the nursing team to review techniques and help prevent similar occurrences in the future.

Overall, how was your experience of our service? Poor