Verified review (1532073)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Not one of the best. THE Best!
Everyone tries to do their best. Even when speaking on the phone, you can feel it. Sometimes there's a long wait on the phone but that is to be expected. Times have changed. I'm thinking hard if there's anything that can be improved and - there isn't.
— Philip T
Verified review (1532037)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Clean, fast and friendly
Seemed very clean with plenty of covid secure measures. Very friendly staff.
— Anonymous
Verified review (1532036)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Other patients
A couple of rude patients in there that i think should have been asked to leave
— Sonia A
Verified review (1532026)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
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Patient
Helpful
My visit to Kingston crescent was a good experience having move from Hanway. All staff I spoke to were very polite and friendly, which put me at ease.
— Anonymous
Verified review (1532025)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Jabs flu tetnus mmr
This person left a star rating but no comment.
— Stephen R
Verified review (1532004)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Oxford COVID Vaccine Injection
Excellent organisation. My jab was scheduled for 0927. I arrived at about 0900. The jabs were proceeding well in advance of the schedule. I was home (in Southsea) by 0920.
— Kevin S
Verified review (1531731)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I felt that when I got to the surgery for my appointment I still had to queue outside in the cold and with my health problems I can't afford to get a cold or flu. Why do I have to queue if I have an appointment? The staff were pleasant enough when I eventually got inside the surgery but still had to join a queue instead of being able to take a seat and wait for my name to be called I have to use a frame to get around and find it very difficult to stand for too long.
— Jenny J
Verified review (1531710)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. It is regretful, but currently there is some need for queuing, this is due to some patients being dealt with without needing to enter the surgery, therefore whilst they are being spoken to at the door, other patients need to wait until their turn. All patients are temperature checked on arrival and this can then cause further delays. We apologise for the inconvenience, however this cannot be avoided.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Very satisfied
— Joan C
Verified review (1531690)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
First Covid 19 injection and telephone appointment.
Pleased to receive text to make appointment for first Covid 19 injection which was completed satisfactorily. Also, was instructed by consultant at QA to contact GP regarding medication prior to hormone treatment for prostate cancer. I needed two telephone appointments for this and was very pleased with the queueing system which, despite being 14th in the queue on the first occasion was informed every 30 seconds where I was in the queue rather than being kept waiting without knowing how long it would take.
— Terence I
Verified review (1531624)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Visit to surgery
Very friendly helpful staff.
— Sarah R
Sarah R works at Citizens Advice as Trainee Advisor
Verified review (1531613)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
E consultant
E consultant with paramedic arranged quickly without any fuss.
Rung me on time and dealt with the concern with skill and in a professional manner.
Medication issued and sent to my pharmacy same day.
I was very satisfied with the outcome.
— Anonymous
Verified review (1531533)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Full marks to the Kingston Surgery team. Have just had my COVID-19 Vaccine and was very impressed by how well the practice had been organised from start to finish. Even though my appointment was at the latter end of the day all staff were very cheerful, friendly, and most professional.
— David Games
T357038
Review left 5 years ago
This review complies with Google's policies.
Very quick respond
The doctor called me back very quick and helped me
— Sebastian B
Verified review (1531380)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Got a prescription from doctor on the same day but chemist said that cream is no longer available so rang doctors for another prescription there said would be at chemist by Monday afternoon still not there so my wife then rung the doctors again on the Monday but the receptionist was very rude to my wife and said she would follow it up for me then put the phone down on her.
— Benjamin M
Verified review (1531312)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that this was your experience, we will share this with our team, to avoid this happening again in the future.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
A well organised surgery.
— John S
Verified review (1531308)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Recent appointment
Efficient and safe.
— Hilda H
Verified review (1531265)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Very good
Getting a sick certificate was very easy and straightforward. User friendly system and a charming, stmpathetic GP. Having bloods taken again very slick with friendly, efficient phlebotomist. However actually getting into the surgery was slightly more problematic. Theres a sign at the entrance to press the buzzer to gain admittance, there were 3 of us waiting for several minutes but ot be homest I'm not sure the receptionists could hear it. Generally good experience though.
— Lois L
Lois L works at NHS as REGISTERED NURSE
Verified review (1531254)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I didn't have to wait long
I didn't have to wait long which is good before I was seen.
— Margaret B
Verified review (1531246)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Very good service
Very good service given by all.
— Leslie H
Verified review (1531244)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
