Kingston Crescent Surgery

Flu jab

Nurse was very welcoming and polite.

— Anonymous

Verified review (1522976) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test and flu

Staff were very efficient and polite. My records were clearly properly updated as I was giver tetanus and mmr refreshers. The later were administered by a doctor who was very proficient and sociable.

— Michael M

Verified review (1522928) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My visit to Kingston Crescent Surgery

The main part of my review is to thank Joanna, the 'Paramedic nurse' who was very kind, attentive, and informative, although at the time I was booked in to see a Doctor and switched to a nurse!
I think the surgery needs to review its methods of receiving calls, I was in a queue of 21, only to be told after waiting 20 minutes there are no more appointments today, ring again tomorrow. This in my opinion is very unprofessional. I also think the questions below need to be reviewed.

— Joan S

Verified review (1522871) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood

It wasn’t the best blood test I’ve ever had, (I’ve had lots every yearly).
The rubber band was so tight it hurt then it squashed the vein as it did not flow freely as it usually does. So it struggled to fill the vials. Normally my veins are easy and it flows well.

— Rita M

Verified review (1522836) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful and supportive.

I am very pleased with the service provided by surgery especially during this difficult period, staff have been very supportive, helpful and efficient. I thank all for guidance and treatments.

— Abdul D

Verified review (1522814) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent very happy

Kingston Crescent is excellent. Very good caring staff and well organised.
I love the online booking facilities.

— Anonymous

Verified review (1522795) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

First visit.

I had to go for a blood test. Managed to get an appointment online for a Monday morning. The surgery was clean and the staff seemed friendly. Had to be buzzed in. Temperature taken on arrival and social distancing in place. The nurse who took my blood was chatty and kept asking if I was ok as it was a bit tricky to get any out!

— Julie W

Verified review (1522793) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treated quickly and safely

In these hard times l was treated quickly and safely. Thank you.

— Andrew H

Verified review (1522780) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Professional and personal service

Happy with your professional and personal service and support in these crazy times.

— Andrew C

Verified review (1522681) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Kingston Crescent Surgery

Very pleasant and helpful.

— Carol F

Verified review (1522590) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Very professional and helpful

I found the surgery to be very professional and helpful at these trying times and prompt action in my case I would have gave 10 if they were one.

— Ann R

Verified review (1522589) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Very covid aware

Helpful staff and very covid aware.

— David L

Verified review (1522439) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Everything was explained

Everything was explained to me, very good, answered all my questions clearly.

— Mark J

Verified review (1522437) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Recent appointment

Suffered cheat pain in the early morning and attempted to query prescription advised by hospital

— Jeffery N

Verified review (1522429) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide feedback.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Very quick

Very quick didn't have to wait long and staff were friendly.

— John N

Verified review (1522415) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

I received excellent service

I have only had to visit on a couple of occasions and I received excellent service.

— Sharon H

Verified review (1522416) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Prompt, friendly

Very prompt and friendly service.

— John S

Verified review (1522421) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

I felt very safe

I felt very safe considering the pandemic.

— Marian L

Verified review (1522413) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Quick and easy

Walk in flu jab, quick and easy.

— Ian D

Verified review (1522411) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Appointment

I was told to ring back at 10am. I tried to ring but i could not get through when I did I was told that all appointments had gone in 8 mins. Told to ring Monday.

— David S

Verified review (1522409) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?