Try to get appointment in may/June for steroid injection in my foot and was only phoned back last week, had to use all my holiday from work so I could rest my foot so I could carry on working
— Elizabeth B
Verified review (1522410)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for providing us with feedback.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
I felt very safe, good social distancing
I felt very safe, good social distancing. The staff were polite and assertive about the rules on arrival. The doctor took time to answer my questions. I was very pleased as this was my first time at this surgery as I used to attend Stubbington Ave.
— Rachel F
Verified review (1522406)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Recent appointment
My doctor and the receptionist understands my anxiety and BPD and they really try make me feel relaxed.
— Dana M
Verified review (1522398)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Caring
Quiet slow service for flu jab, but wasnt rushed so can understand was able to ask a few questions I need answering.
— Jacquelynne T
Verified review (1522339)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Visit for flu jab
Visited for flu jab and checked my blood pressure on machine. Pulse rate was fast so reported to Doctor who did my flu jab. Checked it at home and it had come down quite a lot but he did alarm me a bit
— Anonymous
Verified review (1522337)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Good experience
The lady when I initially called up was very pleasant and helpful. Impressed with the text reminders. Then at the surgery (a first time visit for me) I was seen very quickly.
— Vivienne G
Verified review (1522073)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Review of visit
1. Reception staff not taking temperatures of all people coming in selecting a few to take them
2. One of staff at Reception not helpful- when explained not able to book appointment via phone told bluntly to write in a complain if not happy.
3. Staff did not appear friendly or reassuring nature.
— Anonymous
Verified review (1522040)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Well organised
Temperature is checked at the door before admittance is allowed. Chairs are kept at the recommended distance apart. Felt like everything was well organised and running fairly smoothly.
— Anonymous
Verified review (1522034)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Seen on time and felt safe
Very pleased with the appointment from start to finish. I was seen on time and felt safe because covid safety measures were in place.
— Amanda L
Amanda L works at Portsmouth city council as Youth service manager
Verified review (1521793)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Safe and sound
Safe and sound, Fast service, in and out within 15 minutes.
— Robert D
Verified review (1521718)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Recent visits.
Recent visits to Surgery for injections and other issues.
All appointments were bang on time and procedures efficiently carried out. No issues with my treatment..
— George F
Verified review (1521696)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment call
I phoned up to ask about my repeat prescription and was told to phone back on Monday morning.
— Anonymous
Verified review (1521691)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I think I like the new separation practice we now have, everyone feels safer and like the call answer machine thing the voice thing and the tune on it it makes waiting worth it.
— Robert D
Verified review (1521583)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Flu vacination
Good safety measures taken throughout.
— Anonymous
Verified review (1521556)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Excellent service during trying times
Obviously, these are not normal times and the clinic has adapted excellently to accommodate patients needs.
— Philip T
Verified review (1521512)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent
I have a lot of time for the practice staff, who work incredibly hard but I find it very difficult to book appointments around my needs.
— Anonymous
Verified review (1521511)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Lovely nurse but needle skills need improvement
Went to the surgery for a blood test @8:10am on the 2nd of November. My right arm was stabbed extremely painfully. Managed to take some blood from my left arm. Both of my arms left in pain. Too painful for me to lift heavy stuff for two days after. There is a big bruise on my left arm, as big as my palm until now 8 days after. The nurse was a sweet lady. She is lovely and friendly but it would be better if her needle skills are improved.
— Zheng W
Verified review (1521362)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston crescent review
I have covered my main concerns in the second part of this review, which are that the counter staff are some of the worst I have ever met, and that it is almost impossible to book an appointment to see a doctor. I was told by my doctor to make a second appointment in two weeks time, but I tried on the phone every ten minutes from 10am, (as advised) for two and a half hours, then every half hour til 2pm without any luck.
— Anonymous
Verified review (1521361)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Friendly and helpful
Very friendly and helpful staff.
— Aaliyah L
Verified review (1521232)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Prompt, professional
All in all a prompt service, with very professional staff both nurse and the doctors thank you to the NHS for their service.
— Anonymous
Verified review (1521184)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
