Verified review (1521145)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Kingston Crescent Surgery
I felt everything at the surgery went very smoothly. Something really has to be done about the phone lines trying to get through to make an appointment. When mum was at Hanway group practice it was a much more personal experience and a lot easier.
— Pamela A
Verified review (1521113)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Recent appointment
It was a long wait to be seen but I went in for a flu jab via the walk in service (which was handy) so difficult to judge a day to day service.
— David T
Verified review (1521111)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Kingston Crescent Surgery
Just happy with the surgery.
— Dennis L
Verified review (1521105)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Kingston Crescent Surgery
Called in for flu jab. Seen within 15 mins. Had blood pressure taken to update records aswell.
— Anonymous
Verified review (1521101)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Very pleasant receptionist
Very pleasant receptionist, flu jab, measles and tetanus all done quickly, no long waiting time.
— Linda E
Verified review (1521097)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Recent visit
My visit was for a BP check and Blood test.
— Anonymous
Verified review (1521092)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Medication
From the time that a prescription was requested from the heart failure team it took 10 days for me to receive notification from the pharmacy that it was ready for collection. Considering that I have a serious heart condition I feel that this time period to be excessive.
— Raymond H
Verified review (1521091)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Due to the high demand on GP services, it is regrettable, but necessary, for patients' to take ownership for ensuring timely requests for the medication they require. We would suggest your sign up for on-line prescription requests to avoid any delays.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Felt very safe
With all the COVID restrictions I felt very safe whilst visiting the surgery, and would have no worries if I had to visit again.
— Margaret P
Verified review (1521090)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Proud to be one of your patients
Very helpful Dr's and staff, kind, helpful, so down to earth and will have a joke with you, both the staff and Dr's, they cheer up your day. l am proud to be one of your patients.
— Diane S
Verified review (1521088)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Appointment
Had excellent discussion will GP reference bump on top of head and towards the back.
She's arranged a visit to Dermatologist at St Mary's Hospital.
Received at letter promptly from GPs surgery next day.
— William W
Verified review (1521083)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Flu Jab
I came in for my flu jab, not many people in there so all straight forward and no problems with distancing.
— Patricia L
Verified review (1521074)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Flu Vaccination
Attend the practice after receiving a phone call, had the flu injection, all went well.
— Kevin B
Verified review (1521066)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Very good service
Very good service, thank you.
— Kevin M
Verified review (1521061)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Great service
Very nice people and great service.
— Antony C
Verified review (1521059)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
First impressions.....
Having just decided to ask about my flu jab whilst shopping at Aldi, I was impressed by the gentle but persuasive way we were directed to disinfect and queue before being allowed into the building.
Not only did we get a date for the jab - considering that it was almost (surgery) closing time, but we also were given appointments for blood tests, too. ( found out that I’m now borderline diabetic!). I wouldn’t have known that, otherwise!
Good choice of “partnering” it seems. Keep up the good work.
— Richard L
Verified review (1521054)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
I found the receptionist very rude to me. I have a mental illness and I need to be able to understand the situation and I didn't hear my phone going off nor did my mum and the lady was arguing with me so I put the phone down, thats
my problem.
— Carolyn S
Verified review (1521051)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Recent appointment
Quick, friendly and helpful.
— Tony C
Verified review (1521053)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Seen within the hour
Not bad, seen within the hour.
— Shelah J
Verified review (1521047)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Excellent surgery
Excellent surgery, very nice and professional staff.
— Stephen S
Verified review (1521033)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
