I have had a problem witj my timmy has not been able to see the gp dincr lockdown,have been ringing but in vain
— Anonymous
Verified review (1516198)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
I haven't had an experience. It's impossible to get a Dr even 7 months after coming out of hospital. The wrong people want to know too much as well even without covid 19 that surgery as been a bad 2 years ( all of the Doctors and nurses have been good once I've seen them though.
— Paul P
Verified review (1516176)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Excellent
My recent visit to Kingston Crescent surgery was excellent. Very professional and the covid precautions were very good.
— Sandra M
Verified review (1516162)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Kingston Crescent Surgery is excellent
Kingston Crescent Surgery is excellent. Easy to access by car and then a very short walk, which is important, but also, friendly, professional welcome from every member of staff, from reception, to nurses to doctors. We always choose this surgery if at all possible.
— Liliane H
Verified review (1516144)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Vaccination
On visiting the surgery my intentions were to book a appointment for my flu jab, the receptionist said if I took a seat I could have it shortly, at the same time I was given a booster tetanus and also a MMR booster jab. I was in and out in 10 minutes.
— Michael M
Verified review (1516141)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
You feel safe
Always helpful and friendly, you feel safe, very polite, keep up the good work, thank you.
— Elizabeth J
Verified review (1516140)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Kingston Crescent Surgery
After seeing the nurse and she sent a message for me to see the Doctor, I had to wait nearly one hour which I thought was a long time. Also the two receptionist sent a message to the doctor so they done as much as they could for me.
— Paul K
Verified review (1516134)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Friendly and efficient
The nurse who saw me was friendly and efficient. When she took blood it didnt hurt at all!
— Julia P
Verified review (1516133)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Great service
Great service. Doctors was open in communication and was referred to hospital same day.
— Charlene M
Verified review (1516112)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Appt booking
Appt was fine, on time and as happy with it ... having to fight for an appointment is ridiculous as this was a repeat call following a course of antibiotics prescribed after just a phone consultarion.
— Anonymous
Verified review (1514272)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Flu jab
I attended the surgery for my annual flu jab last week, I had made an appointment but was surprised that other people just walked in. I originally received a text to say to book an appointment on line which I was unable to do so I emailed and they made an appointment for me. At no time was I informed that I could just turn up without an appointment as has happened other years this would have been more convenient for me as I could have decided when I wanted to go and not be tied to an appointment,
— Janet W
Verified review (1514193)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
We are sorry for your inconvenience we have the appointment system in place so that you are guaranteed your flu jab.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Doctor appointment with a female Training to be a doctor
I had a good appointment with a young female who is in training and checked everything with another doctor on Monday morning. She did appropriate tests and listened well to all my concerns and I felt she cared a lot about the worries I have at this time. She has organized me to have a scan and really made me feel like she was a qualified doctor already as she knew what to do and the questions she asked. She is going to be a great doctor when she is fully qualified.
— Michaela C
Verified review (1514192)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Making a flu appointment. Very impressed.
It’s the first time l have been to the surgery since the Covid outbreak. l entered the surgery to make a flu jab appointment, everyone who entered had their temperature taken and had to use hand sanitiser If staying. I was able to have my flu jab done more or less straight away. In the waiting area the chairs were cordoned off with tape so you were certainly 2 metres apart. Very impressed.
— Anonymous
Verified review (1514092)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very Good
Busy surgery so about 15min wait after appointment time. The nurse I saw was very professional and took the trouble to reassure me and explain the problem
— Mark W
Verified review (1514043)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Staff were friendly
Staff were friendly and happy to deal with my visit, following current guidelines with regards to face shields and hand sanitizer also check temperature of all people before entering the building.
— Chaz N
Verified review (1514036)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Made me feel safe
Only went for flu jab, first time I have been since changes, very good fast service better than usual.
— Susanne R
Verified review (1513992)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Polite, helpful and courteous
I found all the staff very polite, helpful and courteous.
— Heather W
Verified review (1513985)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Helpful and considerate
Very good, helpful and considerate.
— Linda O
Verified review (1513979)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
I have been treated very well
I have been treated very well by the surgery over the years and I have been here a long time. Thank you.
— Norma W
Verified review (1513977)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Everything went well
Everything went well the nurse Yvonne was very nice.
— Terence A
Verified review (1513970)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
