This was the final of a series of reviews by telephone that had been adjusting my medication. The review went well and was conducted very efficiently and professionally. Very good, thank you.
— Anonymous
Verified review (1508846)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Everyone was helpful
Everyone was helpful from reception to doctors. Thank you.
— Andrew H
Verified review (1508323)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
'Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Recent appointment
Poor communication within the surgery
— Mavis S
Verified review (1508314)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that our communication has been poor we will share your comments with our team
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Blood test
Asked to go for blood test .no paperwork when arrived .
— Richard M
Verified review (1508286)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither likely nor unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Very poor communication
Feel like GPs are unreachable. Poor care
— Zena C
Verified review (1508116)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Waiting Time
Although the Surgery was almost empty and I arrived 5 minutes before my appointment time I was 25 minutes late going in which I thought was excessive.
However, once in I couldn't fault the way I was dealt with.
— Anonymous
Verified review (1508093)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, which has been shared with the team. Any appointment delays are indicated on the self-check-in screen and our reception staff are trained to advise patients of likely delays when checking in for their appointments.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither likely nor unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful, understanding and thorough
I found my visit to the surgery very helpful, understanding and thorough in pinpointing my illness.
— Diane B
Verified review (1508086)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Kingston Crescent Surgery
I find it hard and frustrating calling doctors once this is done however never had a problem talking to a doctor or treatment.
— Jenny W
Verified review (1508084)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Pharmacist was fantastic
Your pharmacist called me to do a medication review and has possibly saved my life she had a chat withme then consulted the dr who then called ne and within 10 days I was seeing a heart consultant and been told i have angina i wd like to thank in person the pharmacist who called me please if possible
— Anonymous
Verified review (1508079)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are glad you had such a positive experience. If you would like to give personal thanks we would love to receive a letter from you.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Kingston crescent surgery no complaints....its getting in there is the problem! Switchboard needs sorting out ....major concern with no recollection of an emergency phone call placed. Took eventually 3 days after another call to see a doctor!!!! Needs looking at!
— Paulette F
Verified review (1508077)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Kingston Crescent Surgery
My real problem was that with my medical condition I really needed to see a doctor face to face and also I had to wait a really long time on the phone (far too long ) before I got to speak to any one.
— Rosemary Y
Verified review (1508059)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Recent appointment
My treatment is fine, but getting an appointment for anything else is a lottery
— Michael C
Verified review (1508049)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
First class
Every step of my treatment was handed so well and prompt, first class.
— Keith R
Verified review (1508037)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
'Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Very nice and thorough
The doctor I saw was very nice and thorough ... I came away with some piece of mind.
— Caroline M
Verified review (1508034)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
'Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Talking to GP
I find it difficult to get through to the GP practice as forever on hold. Staff do treat you respectfully but lately I have been to do an EConsults rather than speaking to a GP. I think it may be a good idea for the GP to review the patients notes before speaking to the patient.
— Anonymous
Verified review (1507447)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Receptionist could be more helpful
I found Hanway surgery unhelpful. Patients should be be made aware when changes occur! Booking prescription online impossible. Tried several times without success using imformation that was provided by surgery. More communication needs to be put in place between surgery and pharmacy. Was unawre that I had to request repeat prescription from pharmacy, I tried 3 days to contact surgery without success, contacted Kingston road and was told to request prescription from pharmacy. I did that as by now I had run out of medication for high blood pressure and hht medication but still had to wait a further 2 days.
— Susan G
Verified review (1507435)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Due to the high demand on GP services, it is regrettable, but necessary, for patients' to take ownership for ensuring timely requests for the medication they require. We would suggest your sign up for on-line prescription requests to avoid any delays.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Poor communications
Tried to get a prescription review. Telephone recorded messages are confusing as incorrect, telling you what time to call and then when you do office is closed. I was told my prescription had been sent to pharmacy, turned up only to discover this was not true. When you do speak to a person, some can be quite abrupt and brusque. One girl barked at me for my date of birth as i had not heard what she said and stupidly told her my name. I get ghe impression that reception staff find us patients as stupid and an inconvenience.
— Anonymous
Verified review (1507419)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you find our Reception staff to be "abrupt and brusque" we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
A very clean bright surgery , staff very polite and helpful.
As above a very clean bright surgery, staff polite and helpful all social distances kept.
I was very happy with my appointment.
— Linda W
Verified review (1507401)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
'Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good care
The staff are polite, efficient and caring.
— Circe C
Verified review (1507380)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
'Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I found the signage outside relatively confusing. The door was open when I came and it told me to go to the check in desk but when I came in they told meI shouldn't have. Very quiet as only people with prebooked appointments allowed in and temp checks on way in are beneficial. Still a bit of a wait but expected.
— Roberta O
Verified review (1507133)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
'Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
