Kingston Crescent Surgery

Had a mole that change but was quickly ruled out as anything sinister and put my mind at rest.

Not sure whether this refers to visit to Kingston Crescent or when I had blood test at Somerstown as your email does not indicate this. The visit to Kingston Crescent went well. I saw Alan Davies (paramedic) who listened well and was very calm and reassuring - great manner.
If this is for Somerstown - the blood testing, this was done very efficiently and quickly and no bruise! Butterfly needles really are better for people with smaller veins. I do not know the outcomes of any tests carried out yet (also stool and urine). I would like to be able to see the results of tests online. I used to.

Prior to Corona, the clinic functioned superbly. However, with the onset of this virus, I actually feel the service has further improved. While it's great to see my doctor face to face, thats not the reason for visiting the clinic. Receiving a phone call the same day with a doctor, any doctor, is convenient, faster than before and I hope this system remains for along time

Great difficulty in arranging an appointment in view of my medical history. Phone lines not always operational during stated times. No reply received from my text and replies received to my e-mails avoided my situation. It took a week to eventually get an appointment, and surgery now want to see me again this Friday 31st July. It was only by contacting QA hospital, who said I should be seen that I eventually got somewhere, Bearing in mind your notice, re Covid 19, things could have been handled better. When I went for my appointment, there was only (1) other patient waiting to be seen, but there was at least (6) staff on the premises.
I understand about the pandemic, but I think part of the reason is also you have acquired Hanway Road, Surgery, and could be overstretched. Sorry to have to write this, but better management skills are needed or be reviewed

I very much regret having to write this review, but my situation could have been handled better, bearing in mind I have had (2) previous strokes, and was in great fear of suffering a 3rd, also my mobility has decreased significantly.

Sadly, on this occasion, I felt unable to give you a 5 star review and I hope your 'practice manager' will be involved with this.

It was fine they were helpful.

The fellow I saw was very nice. Very efficient and helpful. Thank you.

Practioner good, sent round side entrance after sitting down for ten minutes, a bit annoying but ok with the procedure.

Actually they are good service. I am very satisfied.

You take too long to issue repeat prescriptions and not helpful when I need an emergency prescription. Making me a disabled old man have to walk back words and far words between you and the pharmacy. You just keep saying phone the 'prescription hub' witch is only open for 1 hour a day!!!!!! It is a joke

Excellent service.

It was a really relaxed experience. She talked to me as I told her I did like needles which put me at ease.

Was concerned that I wouldn't be able to get appointment because of current covid restrictions. Had a telephone consultation which lead to an appointment with a female doctor.
Extremely understanding and efficient. Even gave me a ring back call to confirm test results. Very satisfied.

My experience was good, thank you.

I thought everything was really well organised and the staff were very helpful.

The doctor was really helpful, he sorted out my problem but the problem was made from another doctor, so someone made a very big mistake anyway, his doctorwas perfect.

Very helpful and efficient staff answered all my questions.

Very helpful friendly staff which is needed when your not feeling your best! Doing there job to the best of there abilities in strange times. Thank you.

In the recent weeks, it has been easier to ask for a duty call. My issues have been listened through thoroughly and appropriate advise and support has been offered.
The GPs and nurses have treated me with care and consideration and I am much appreciative of this .

Doctor on the phone was lovely, easy to talk to.

Phone call to surgery 20th in queue, but answered in 10 mins. Doctor rang back 10 mins later. Appt next day, excellent service, referred to hospital, phone call next day with appt for one weeks time. Absolutely excellent service.