The nurse that gave me treatment was excellent but the waiting time to see her was a little long.
— Robert M
Verified review (1500936)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Great service
Thank you so much for your help
— Sarah H
Verified review (1500845)
Review left 6 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Phone consultation with Doctor
Excellent, helpful, efficient, friendly and effective.
— Lee P
Verified review (1500842)
Review left 6 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Phone Consultations
Doctors were very kind and patient with me as I could barely speak, my chest infection was so bad. They were quick to diagnose my problems and arrange for my medication to be sent out immediately.
Now awaiting the results of my blood tests!
It would help to be told exactly what my problem was as it lasted for several weeks.
Is it possible to find out if I have had the Covid-19 Virus?
— Jean K
Verified review (1500825)
Review left 5 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
On time and efficient
Phoned the practice in the morning. Dr called back within the hour and arranged an appointment for me later the same day. Arrived at the surgery the Doctor saw me at the appointed time and was able to swiftly diagnose the problem and put my mind at rest
— Ian B
Verified review (1500815)
Review left 6 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I am new to the practice, I have been once but I'm very happy with you.
— Sandra M
Verified review (1500783)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Very impressive
Within an hour of my call I was seen by a doctor, that's very impressive. Thank you to everyone.
— Anonymous
Verified review (1500770)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Getting through for an appointment is ridiculous, I have never known anything like it. Reception staff come across rude!
— Daniel M
Verified review (1500758)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you find our Reception staff to be "rude" we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Kind and understanding
Phoned for an appointment and was seen the same day. They were professional, kind and understanding.
— Anonymous
Verified review (1500726)
Review left 6 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Cough and chest problem diagnoses
I have had a breathing problem since February ,due to covid19 I did not contact surgery till April when I got really bad , the only help I got was by telephone calls which involved three blood test and X-ray at walk-in centre and blood test at somerstown also prescriptions for a puffer and nasal sprays. At moment waiting for respiratory nurse to phone in a weeks time to see if things have improved.I still have not seen a doctor yet which is what I find frustrating as I’m sure this could of been sorted sooner .
— Michael P
Verified review (1500724)
Review left 6 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful
I had reason to go to the surgery recently during the lockdown and I was most impressed with the precautions they had in place. I was seen quickly and soon sorted. Everyone was extremely helpful and considerate.
— Anonymous
Verified review (1500685)
Review left 6 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very helpful
Very helpful and rings you when there is something wrong with you.
— Richard M
Verified review (1500671)
Review left 6 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Emergency appointment
Excellent service in very testing times.
— Anne H
Verified review (1500659)
Review left 6 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very good surgery
Had a phone consultation, due to the virus, everyone is so nice kind and caring, it was very difficult for me to pluck up the courage to call but very good experience.
— Stephen W
Verified review (1500562)
Review left 6 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
This person left a star rating but no comment.
— tyler adams
T357065
Review left 6 years ago
This review complies with Google's policies.
Needs to do more
Not a very good surgery, not very helpful, never get an appointment without being almost Dead. Never get through on the phone and then when you do after about a week or more they try to talk you out of an appointment. Also need to be able to do more on line.
— Marian W
Verified review (1500525)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general. Due to the current pandemic where we can appointments are carried out over the telephone, however if it is assessed that a face to face appointment is required this will be arranged for you. We will always ensure medical need is the priority when we decide whether you need to attend for an appointment.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Feedback on the surgery
The doctors were very helpful and kind and understanding and supportive.
— Rachel H
Verified review (1500524)
Review left 6 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Doctors visit during Covid 19
I rang the surgery and a Dr called me back and after discussing my symptoms made an appointment for an hours time. All social distancing rules were rigidly applied. I felt for the Dr in full PPE as it was a hot day. All in All I cannot fault the surgery and having moved to the Portsdown Group from my previous surgery of 35 years have nothing but good to say about them.
— Carolyn L
Verified review (1500521)
Review left 6 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Phone appointment
On time was the call and all info was well described and the outcome was very well laid out and no other problems were encountered, Keep up the very good work.
— Christopher T
Verified review (1500508)
Review left 6 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Telephone Consultation
Receptionist was helpful. GP called back promptly and did not rush consultation.
— Angela A
Verified review (1500506)
Review left 6 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
