I called last week with an ear and sinus problem, l had a call back from the Dr very soon after and was asked to go in that day. I had to call back a few days later as the medicine wasn't helping, and again had a call back. My meds were changed and am hopeful thinks are getting better. I was thankful for the prompt service.
— Mandy W
Verified review (1488740)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Appointment
Went for a check up no waiting went straight into the doctor on time!
— Kerrie R
Verified review (1488733)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Very satisfied
Was seen on time which is important to me being self employed. The experience was professional, and proficient. Very satisfied.
— Gary T
Verified review (1488734)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Appointment
Rude and unhelpful, looking at moving surgery
— Susan O
Verified review (1488729)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you find our staff to be "Rude and unhelpful" we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Prompt, helpful
Very prompt and nurse doctor very helpful.
— Nigel A
Verified review (1488730)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Kingston Crescent Surgery
Jane the nurse is so lovely.
— Marinda K
Verified review (1488724)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Blood test
Got to the surgery 5 minutes early, went straight in had my blood test done, thank you Kingston surgery, great staff looks out for there patients.
— Terence G
Verified review (1488508)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Diabetes clinic
The nurses were very informative and knowledgeable. They went out of their way to help.
— Anonymous
Verified review (1487520)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Got more than I thought....
Came in for repeat prescription, left with MMR jab. If you are old like me you need it topped up. Who knew!
— Amanda M
Verified review (1487051)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Great to be seen by the doctors
Shame I got a £40 parking fine as I was waiting a long time for the nurse and then at the chemist.
The nurse practitioner listened to my needs asked for the doctor to come see and together they worked out a plain of action to help me get better, as always can’t fault Portsdown group practice
— Katharine P
Verified review (1487040)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Fabulous staff
Doctors receptionist always gets bad reviews even though they are just doing their job. This practice is the best I’ve ever had. I want to thank you all for your hard work and the way you try to sort appointments.
— Marian C
Verified review (1486967)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Appointments
Appointment are never available I think this needs sorting out I rang two day in A row and no appointment for my mum so a telephone consultation a week later it’s a disgrace
— Stephanie S
Verified review (1486935)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Fabulous Doctor
First time I saw a Doctor at this surgery. Fabulous Doctor put me at ease instantly. Thank you to all staff.
— Elizabeth E
Verified review (1486835)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Last weeks visit
The whole experience in the surgery was brilliant but it left me feel ill for a week. I've been prescribed a medication that wasnt meant to be mixed with ones I was already on. No one asked me if I'm taking any other medication nor was that checked. I found it out the hard way when I became really ill the next day and researched online myself. Its been a week and I only just starting to feel ok.
— Anonymous
Verified review (1486569)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that there was an administration error and that this caused you inconvenience. We have shared this with our team and will strive to ensure that, in future, our service delivery meets your expectations.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Very good service
Their very nice and friendly, brilliant and I can’t fault them at all.
Rang up and got seen on the same day.
— Anonymous
Verified review (1486369)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Poor service
Arrived 20 mins early for my appointment. And arrived home 3 hours later. Won't be going there again. 0** Crookhorn. My normal.5*****
— Anonymous
Verified review (1486056)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, which has been shared with the team. Any appointment delays are indicated on the self-check-in screen and our reception staff are trained to advise patients of likely delays when checking in for their appointments.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Urgent prescription request
The receptionist was very helpful and assured me that the prescription would be signed and sent to the pharmacy today.
— Irene F
Verified review (1485638)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Kind and efficient
Excellent service. Competent nurse - kind and efficient, made me feel at ease.
— Anonymous
Verified review (1485525)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
All staff were friendly and helpful. The nurse I saw was very informative and professional, she made me feel comfortable during my appointment. The reception room and consultation room I was in had a high standard of clean and we're both very tidy and well kept.
— Anonymous
Verified review (1485426)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Excellent service
Excellent service, however very difficult to book an appointment.
— Catherine H
Verified review (1485394)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
