Verified review (1485356)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Kingston Crescent Surgery
The medical staff are good it is just the appointment system that is ludicrous, why you just can't book an appointment in advance simply is beyond me, very frustrating
— Lisa R
Verified review (1485342)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are currently working hard to reduce our 'Do Not Attends,' in October at Kingston Crescent 135 appointments were not attended, this is a total of lost clinician time of 55.3 hours or 2.3 weeks, an average cost of £1,729. If these had been cancelled more appointments would have been available to others.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
No good.
Is the worst practice I've know.. your general enquiry number should be open all day not just 2pm. Had to chase up my own results. Receptionist always blank people why wasting. Never a warm welcome no smiles. My last one queens rd. Best ever. Cannot get appointments. Even though dr get £100 per patient. As a manager. Badly run I always see.
— Anonymous
Verified review (1485326)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Was sent to this surgery other than my usual one after calling 111.
Really good quality care, I really felt listened to and that time was not an issue. Was also given blood tests immediately as a precaution without having to wait at all, and as a result got the assurance I needed that I had no underlying problems. Would recommend the doctor's surgery.
— Anonymous
Verified review (1485316)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Quick and swift service
Quick and swift service, with knowledgeable, help and friendly staff.
— Anonymous
Verified review (1485305)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Considering the number of patients, the surgery does very well
Kingston Crescent surgery tries it's very best to look after it's overloaded work load. Usually 99% of the time with great success.
— Anonymous
Verified review (1485169)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Well done
The nurse who changed my blood pressure has helped so much.
— Mohammed B
Verified review (1485120)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Appointments
Trying to get to see the doctor is the hardest part. In other surgeries there has always been a drop in session where you can wait to be seen on the day.
Here it is to phone but you can not get through, once I was told to go to walk in clinic even though I was in the surgery because I knew I had a kidney infection and needed antibiotics but could not get to speak or see a doctor to do a prescription.
— Anonymous
Verified review (1484518)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Visit to health assistant
Had a review with health assistant after talk with doctor, would like to have seen doctor but it was a step in the right direction after trying for months to see a doctor.
— Anonymous
Verified review (1484489)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Out of date service
The surgery needs to adopt a more modern and updated approach to patient service, most of the appointments and enquires could be answered by E-mail and face to face phone conversation. Prescription's take far to long to to be issued and opening hours are to confined to shop hours. The surgery needs to change.
— Marian W
Verified review (1484485)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Medication review
The appointment was on time and the pharmacist was extremely thorough.
— Anonymous
Verified review (1484483)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Making a doctors appointment
When you are not feeling yourself and consider you might need to see a doctor you need to feel that your 'phone call for that appointment is important. On several occasions either on the 'phone or in person I feel as though I am being an inconvenience and the service from the reception is poor. I would add that the last time I booked an appointment on the 'phone I was surprised to get one for the following week, but again the tone of the conversation lacked what I would call ' Customer Service'
— Anonymous
Verified review (1484479)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Health Check Appointment
The most frustrating part of the whole experience is how long it takes to actually telephone through to book a routine appointment, I waited 15 minutes in the queue before I spoke to someone.The actual visit to the surgery was was a good experience and the nurse who carried out my health check was friendly and very knowledgeable about the procedure, explaining everything she was doing along the way.
— Anonymous
Verified review (1484478)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
I only ever really see Nicki the diabetic nurse, she is a great nurse, Ive had type one diabetes for 30 years. It very very hard to get an appointment with a GP or even get through on the phone.
— Susan H
Verified review (1484477)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Very good
Very good, always seen me when I had problems.
— Jason A
Jason A works at Royal Mail as Postman
Verified review (1484474)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Nurse Practitioner
The Nurse Practitioner was very good.
— Steven H
Verified review (1484473)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Knowledgeable Doctors, efficient medical practitioners.
Very helpful Medical Staff. If further investigation is needed, this is referred very quickly and efficiently. Nice, spacious rooms and very clean.
Very pleasant atmosphere.
— Kathleen T
Verified review (1484470)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Good consultation
A good thorough consultation with a clinical pharmacist.
— Jill S
Verified review (1484467)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Call backs and emergency appointments
I cannot fault the call back service and the emergency appointments.
I have needed these a few times, I didn’t have to wait too long and I was treated with respect and felt I was being really listened to. The routine appointments are a bit different, and I always struggle to get an appointment. These appointments are usually for meds reviews etc (before I can request more meds), this has meant at times I have run out of meds before I can get an appointment. I don’t feel I should take an emergency app for meds review, but if face to face app is not essential I will now try for a call back appointment.
Overall I am very happy with Kingston crescent surgery.
— Anonymous
Verified review (1484465)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent service
Attended my yearly blood test results and check up. The staff (all) are wonderful, polite and very professional. I was seen on my appointment time and without any delays.
— David P
Verified review (1483923)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
