Kingston Crescent Surgery

Wait was longer than expected

The wait was approximately 40 minutes although upon check in it stated a 19 minute delay.

— Amirun N

Verified review (1463540) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you waited for "40 minutes" for your appointment. We do advice of the wait when you self-check-in, however there can, however, sometimes be a delay depending on the clinical demand on any given day.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Excellent blood taker!

The person who took my blood was excellent.

— Anthony C

Verified review (1463537) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

All of the visit was good

All great. Waiting time. Staff. Treatment

— Derek W

Verified review (1463525) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Nurse was reassuring

The nurse was very efficient and made me feel assured that all is ok,

— Diane G

Verified review (1463510) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Staff show respect and professional integrity

All staff show respect, confidentiality is a very important aspect to me.

— Susan B

Verified review (1463468) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Quick and polite

Quick and polite service

— Antony C

Verified review (1463466) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

All friendly and didn’t have to wait too long

They are very friendly and I didn't have to wait long to been seen

— Jane S

Verified review (1463459) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Always the best of service from this practice

I have always had the best of service from this practice

— Julia P

Verified review (1463460) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Have problems getting through

Can’t seem to get through on the phone when you want a Doctors appointment or to chat to anyone

— Anonymous

Verified review (1463451) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

A professional service

Professional and personal

— Plamen M

Verified review (1463436) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Very helpful, especially Nurse Foster

Very helpful doctors and Nurses especially a nurse called Nurse Foster

— Jaye T

Verified review (1463431) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Blood test carried out by Natalie was very good

This was a very good appointment, Natalie was communicative, professional and skilled.

— William S

Verified review (1463306) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely Or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Staff always very helpful

I never have a problem everyone is always very helpful

— Raymond B

Verified review (1463277) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

The receptionists are rude,we are not allowed to be rude to them,and tell them to stop talking about their personal lives in public, I saw a reply from the surgery about they are very busy and get stressed, a lot of people work in a customer environment and i am one of those we are not allowed to be rude, they need to smile more and make patients more aware if your appointment is running late,,can't get appointments, but when I have seen my doctor he is fantastic.

— Anonymous

Verified review (1455099) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback which will be shared with our team. We are constantly monitoring, our staff levels and matching resources to anticipated demand thereby reducing the queues at reception. All our surgeries have self-check-in screens which are proven to reduce queues and we encourage all our patients to use this if possible.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Flu jabs

Despite being my whole family immunised, they managed to get a doctor to do it when we'd just dropped in on the off chance. Very helpful, especially when my youngest gets very nervous about injections and you don't want to be waiting around to long.

— Jason N

Verified review (1455068) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Blood test results

Good chat with nurse
But did complain about recent appointment for flu jab was also given tetanus and MMR and lost a days irk following day

— Anonymous

Verified review (1454931) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We run immunisation campaigns throughout the year to ensure that we offer our patients the best possible care, meaning that reminders are regularly sent to our patients. When you attend for an immunisation, you will be offered further immunisations if these are clinically indicated which you can choose to accept or decline.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely Or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful and friendly

Dr.Stubbs has been very helpful and friendly about my case and explained taking medicines side effects if I can manage without it, it is better leave it alone for time being. If surgery could improve booking a appointment less complicated and easier, it will help a lot!

— Anonymous

Verified review (1454519) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Very pleased with the overall service

I am very pleased with the overall service that my Doctors provide. All the staff are also extremely pleasant and very helpful.

— Richard W

Verified review (1452845) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Has been very simple each time I've walked in, haven't had problems with waiting times. Doctors are friendly.

— Lewis R

Verified review (1452784) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Good experience

I have only ever had a good experience regarding the surgery.

— Romeo J

Verified review (1452771) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?