I have always been treated with the upmost respect by all of the staff and they have always been very helpful towards any difficult issues I have had. The GP called me back within a half an hour, brilliant service from everyone although to get a routine appointment is always proving difficult. Would definitely recommend the surgery. One thing I need to mention is that my on line records do not appear to be up to date? I’ve recently undergone surgery but there’s no records about this. How do the GPS know how to discuss anything with me regarding ongoing drug prescriptions etc. Difficult.
— Sheila E
Verified review (1452737)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are currently working hard to reduce our 'Do Not Attends,' in October at Kingston Crescent 135 appointments were not attended, this is a total of lost clinician time of 55.3 hours or 2.3 weeks, an average cost of £1,729. If these had been cancelled more appointments would have been available to others.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
Got to see a doctor ,and had been trying for 5 days and I was getting worse ,in the end I went to the doctors and complained ,and was sent home to await a phone call only to be told to go back to the doctors again to see the doctor that was there when I first went there ,they think you have nothing else to do but keep going back and forth , and when I saw him he apologised ,and gave me the medication that I needed and because I had to wait 5 days I was really ill the next day ,which could have been avoided if they acted quicker .
— Anonymous
Verified review (1452725)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
The age old complaint of trying to get an appointment in less than 2 weeks
— Carmen G
Verified review (1452716)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
We are constantly reviewing the service which we deliver and have launched a new Model of Care recently. This has been designed to provide an increased availability and length (15 minutes) of routine appointments.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Appointment
I just had blood tests on this occasion.Tryed to get a docs appointment but to no avail getting pretty fed up not getting seen when need
— Annmarie D
Verified review (1452671)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Appointment
Phone answering was poor however after being forced to attend in person as they didnt answer the phone the service went from poor to excellent with resolution within 40mins.
Fix phone lines though because I wasted an hr constantly phoning.either answer or switch them off.
— Paul G
Verified review (1452659)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Appointment
Quick service although only for flu jab. Normally a nightmare trying to get an appointment
— Mark J
Verified review (1452655)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Kingston Crescent Surgery
Friendly environment.
— Maurice H
Verified review (1452656)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Appointment
The doctors and nurses are all brilliant but the phone service and call waiting time is appalling! That definitely needs looking into
— Kelli P
Verified review (1452649)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Friendly, helpful
Very friendly and helpful.
— Mark W
Verified review (1452642)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Appointment
Whenever you ring for an appointment you are put on hold. I was on hold for 40 minutes to be told that 'We are experiencing a high volume of calls at the moment. please hang up and try again later'. I was on hold for around 2 hours over the day and eventually got through to a paramedic line because the opening times on the website are not accurate. Please note this is not the first time that this has happened.
— Emma C
Verified review (1452638)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
My experience was excellent
My experience was excellent because it was very fast and easy to get in touch with my doctor. All staff from the surgery was very polite and happy to help.
— Anonymous
Verified review (1452632)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Blood test
Good service from nursing staff and reception.
— David D
Verified review (1452570)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
I always get the best treatment
I always get the best treatment I deserve and the staff are very helpful.
— Anonymous
Verified review (1452551)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
It takes to long to get through on the phone then when u do u get cut off that even if u can get through took me 3 days to get through and then get appointment it use to be eaiser it needs sorting
— Anonymous
Verified review (1451606)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
My recent visits
New to the surgery, I found the premises clean and welcoming, my face to face at the reception and over the telephone booking an appointment has varied though.
The doctor I saw was relaxed, knowledgeable and patient. I wouldn't hesitate to seek his advice again.
— Anonymous
Verified review (1451389)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Urgent appointment
Information on NHS choices indicated my possible condition needed to start treatment within 72 hours.
Had consultation same day, given a diagnosis, started medication, the condition cleared up very quickly.
— Anonymous
Verified review (1450988)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
I went to my surgery in the morning to book an appointment expecting to get one in the next few future. The reason was urgent enough for the receptionist to book one in the afternoon. I was seen on the same day by a lady GP which was appropriate for the purpose of my visit. It was dealt quickly and professionally. I received a letter for another appointment at QA a couple of days later.
— Anonymous
Verified review (1449362)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Good Appointment
Had early morning appointment, was see promptly and the care nurse was very professional and kind.
— Melvyn D
Verified review (1449218)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Compression bandage
My appointment was good as always.
— Adrian R
Verified review (1448938)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent care
Excellent care from the nurse. Put me at ease and was clear.
— Anonymous
Verified review (1448936)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
