Once you are able to get past the phone call which can take considerable time the practice runs well.
— Gordon V
Verified review (1448928)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Informative, helpful and friendly
The Nurse we saw was informative, helpful and friendly.
— Wendy M
Verified review (1448901)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Nurse a credit to the surgery, made my visit very good and the best it could be. Great sense of humour.
— Tracy P
Verified review (1448845)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Appointment
The Surgery it's ok but sometimes must be wait long time for doctor's appointment and very often changes doctor's, that's mean the doctor don't know patient's medical history exactly.
— Anonymous
Verified review (1448800)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Tetanus booster injection
Very efficient, went in to reorder a prescription and the receptionist noted I need a booster so went straight through and saw a doctor within 5 minutes.
— Robert C
Verified review (1448796)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful, quick
Helpful reception, quick wait time and my Doctor always goes out of his way to help.
— Sarah R
Verified review (1448781)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
As usual not long to wait
As usual not long to wait and friendly.
— Jenny W
Verified review (1448765)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Good service
Good service, on time and plenty of room.
— James T
Verified review (1448766)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Recent Appointment
Surgery lost my pessary so missed my appointment
— Joan P
Verified review (1448761)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that there was an administration error and that this caused you inconvenience. We have shared this with our team and will strive to ensure that, in future, our service delivery meets your expectations.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Appointment
The staff are as helpful as they can be under the circumstances they have to operate under. The main problem is a lack of appointments, each time one tries to get one there are none.
— Michael M
Verified review (1448760)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are currently working hard to reduce our 'Do Not Attends,' in October at Kingston Crescent 135 appointments were not attended, this is a total of lost clinician time of 55.3 hours or 2.3 weeks, an average cost of £1,729. If these had been cancelled more appointments would have been available to others.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
I felt my visit was worthwhile
The doctor took time to listen and discuss. I felt my visit was worthwhile.
— Graham P
Verified review (1448747)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Appointment
I find the receptionists who answer the phone can be rude without any reason. It is normal to have long wait times on the phone. Often when I get to the front of the queue the phone goes dead (someone has hung up on me) and when you do get through for a routine appointment they are booked 2 weeks in advance and availability is poor. It's more likely that I end up just leaving whatever it is to get better on its own or seek alternative care than get an appointment with my gp. I will be looking to change gp in the near future.
— Ashley D
Verified review (1448733)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you find our Reception / Contact Centre staff to be "Rude without reason" we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Recent Appointment
I had an appointment with Suki Power Clinical Pharmacist. He was excellent. Full of information and advice.
He basked to see me again in December, it is as usual impossible to get an answer in the phone, I tried 8 times in the last 24 hrs and have not got beyond number 12 in the queue. I have now resorted to the econsult service .
My only observation would be the empty waiting room and the reception team complaining loudly about their working conditions, pay and parking fines !
— Jill S
Verified review (1448723)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
The doctor was very thorough
It was a very quick appointment and the doctor was very thorough. We didn't have to wait long either.
— Anonymous
Verified review (1448148)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Treated with dignity and respect
Treated with dignity and respect and because I was being treated with respiratory problems they have actually helped me stop smoking and I am extremely happy because I wasn't put under any pressure which helped so thank you very much to all the respiratory staff.
— Anonymous
Verified review (1448146)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Extremely kind and reassuring.
— Carlie F
Verified review (1448142)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly and professional
I was seen promptly and my stitches were successfully removed. Staff were friendly and professional.
— Jeannette K
Verified review (1447806)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Waiting time was good
I went in for a flu jab and self administered blood pressure test. The waiting time was good and flu jab received promptly. I then carried out the blood pressure test which gave a systolic reading of just under 150. The instructions indicated that I should report the result to the reception as it was higher than ideal, the receptionist dismissed a referral as unnecessary as it was under 150. I will repeat the test in the near future but I would have been happier to be referred to the GP.
— Paul H
Verified review (1447775)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Professional service
Very nice persons at the desk, professional service, Thank you.
— Anonymous
Verified review (1447769)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Good consultation
Although I had to wait for nearly an hour to see the doctor. I did actually receive a good consultation, and given a appointment for an x ray.
— Anonymous
Verified review (1447735)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
