Kingston Crescent Surgery

Why oh why are the receptionists SO miserable!! Extremely unfriendly and literally never smile! I totally understand it isn’t an easy job, but seriously why can’t they at least say hello?! I’ve said this over and over again but nothing changes. I apologise for being so frank, but they are rude and make you feel like you’re being an inconvenience. On a positive note, the doctors are amazing.

They were very quick and efficient, I was not left waiting to be called in for my appointment for long and the reception area was clean and warm and quiet.

Excellent treatment. Friendly helpful staff. Very good information and advice received.

I did not have to wait long for either but I was a bit alarmed as my BP was high and I assumed someone would get back to me to check this out.

Very good service, seen very quickly, staff polite helpful.

Pleased with speed and professionalism, asked at reception for flu jab, sent me to wait outside room. There was a problem so that Doctor was required ,so a nurse called me to her room and gave me my Flu jab .

Nurse was very good and professional.

Good at getting appointments and the nurses are very nice .

All very straightforward; all dealt with nicely and efficiently.

Professional staff., friendly, helpful and go above and beyond.

Generally speaking I find the staff, reception and health, to be polite.

Dr Laing is a brilliant doctor it's a shame he is part time now. A couple of the lady doctors are nice too. Receptionists are always as helpful as they can be.

You are always treated well and they are mostly on time for appointments.

The service I got was prompt and good. The person who attended me was kind and sociable.

Friendly staff.

One doctor was extremely rude and condsending, he disregarded my symptoms and made me feel inferior and just brushed me off.

I was feeling extremely ill when i went to the surgery. I requested that the staff key in my car registration so that I would not get a £70 parking fine as I did last time when I attended the surgery. They refused stating you are only going to be here ten minutes. There are two toilets in the surgery and I needed to use one of them but one toilet was occupied by a man who had the key so I had to stand in the queue for a long time even though i felt too ill to stand there. the man behind me said he was going to take his son to urinate down the drain round the corner . The Dr was running late which is acceptable in a busy surgery but by the time I had seen the doctor and had an examination, made an appointment with the asthma nurse etc time was ticking away. I stood in the queue at the pharmacy for as long as I could but I had to Keep sitting down because I was in too much pain to stand. I had to keep going outside for fresh air anyway because I could not breathe. I kept loosing my place in the pharmacy queue. In the end I just went home because I knew I would get another parking ticket. By the time I waited for Aldi lorries to get out of my way and for people chatting be hind me to move it was a very close run thing. I have needed a routine appointment for ages but I can not get one at all. I am told by social services that I need a mobility assessment because there are better mobility aids for a severely disabled person like myself however when I try to get an appointment I am told all the routine appointments are all gone. I am suffering because I cant get an appointment at all. I have an appointment with the asthma practitioner coming up soon I know how bad i felt after the last time i had tests done to assess my asthma and do not believe I will be able to drive home safely straight away afterwards. My only income is benefits and I cannot afford to pay between £50 to £100 for a supported taxi to take me to and from the surgery. I have decided go and see a GP privately it makes more sense financially I will get 30 mins for £80. I can never get an appointment at the surgery anyway I am told that is because the appointments all go out online. I cannot always use a computer because of my complex medical problems.

The reception staff were very friendly and helpful whilst dealing with some very demanding patients (not me). The doctor took time to ask how "things were going" and took a real interest in what I said. He explained the changes he had made to my medication and explained why he had made the changes. I was treated with respect and felt positive about the outcome.
I am very grateful to be a patient at Kingston Crescent Surgery.

I am very disappointed that after waiting online for almost one and a half hours I was told that I would need to go to the walk in centre as the list was now closed, especially as my appointment was concerning an on going problem for which I had seen a GP about a week earlier.

Quick and efficient service.