When eventually got appointment to actually speak to pharmacist we resolved our problems with changes with medication, perhaps six months later than acceptable as not suitable with phone call, physical interaction was necessary.
— Anonymous
Verified review (1443335)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
We are constantly reviewing the service which we deliver and have launched a new Model of Care recently. This has been designed to provide an increased availability and length (15 minutes) of routine appointments.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Its so difficult to get an appointment, most times I just go straight to hospital instead and staff could do with going on a customer service training course.
— Jon D
Verified review (1442790)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you find our Reception staff in need of further training, we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Kingston Crescent Surgery
Friendly and efficient.
— Janet B
Verified review (1440694)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Chest Infection
First class service as always.
— Raymond T
Verified review (1440682)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Walk in vaccination service
Walk in vaccination service was excellent, as described.
— David H
Verified review (1440393)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Appointment
Trying to get an appointment is like trying to meet the queen if you're ill you want to see a doctor the same day or the next not 2 weeks later & you don't want to go to the walk in centre & wait stupid hours to be seen you could be dead by then.
— Shaun C
Verified review (1440362)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
We are constantly reviewing the service which we deliver and have launched a new Model of Care recently. This has been designed to provide an increased availability and length (15 minutes) of routine appointments.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Very well run, lovely place
Very well run, lovely place to go when you feel bad, thank you.
— Sean D
Verified review (1440359)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Kingston Crescent Surgery
I hear a lot of bad comments from people not being able to get an appointment, but I've never had a problem. I phone, get a call back and given a time to come in.
— Robin M
Verified review (1440347)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
My GP was great
My GP was great, he gave me my flu jabs and advised me about my up coming day surgery.
— Lee S
Verified review (1440343)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Very helpful, reliable surgery
Very helpful, reliable surgery. Happy to help, great staff. Keep up the good work Kingston Crescent.
— Sophie M
Verified review (1440336)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Recent appointment
Really hard to get through by phone, took 26 calls but once through the service was fantastic, thank you.
— Tracey D
Verified review (1440245)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Quick, but thorough
I saw Dr Mariam.. She was quite quick, but thorough. She listened to what I said, acted upon it and I was on my way in a short time. I had to book an appointment for a blood test, also had a letter in the post 2 days later to book an appointment with dermatology.
— Anonymous
Verified review (1440241)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Superb
In for a flu jab, very efficient reception, round to the GP, very pleasant doctor, injection and out, round about 7 minutes, superb.
— Kevin A
Verified review (1440239)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Excellent service, thanks.
— Ronald S
Verified review (1440232)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Very thorough assessment
Very thorough assessment with the nurse, will have to return to see the C.O.P.D. nurse at a later date.
— Anonymous
Verified review (1440224)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Quick, efficient and helpful
My waiting time was minimal and the nurse who did my blood test was quick, efficient and helpful with questions raised by me.
— Jennifer C
Verified review (1440222)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Brilliant
Attended walk in clinic for flu jab, in less than 30 mins I was in and out, I wasn't aware that I needed other injections as well they were brought to my attention and done at the same time, absolutely fantastic service .
— Carole S
Verified review (1440215)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
Extremely helpful.
— Anonymous
Verified review (1440129)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Flu jab
Called into the surgery to make an appointment for my flu jab and was pleased that I didn’t have to come back as the receptionist said that I could have it done at that time.
— Julie B
Verified review (1440107)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Appointment. I have to have my appointment every 10 weeks but yet I can’t book that appointment in advance and when I come to book it I can’t get a appointment and it’s for my medicine that keeps me alive
I have tried booking online but the system does allow you to make appointments with the nurse so that’s a waste of time .
— Anonymous
Verified review (1440103)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
We are constantly reviewing the service which we deliver and have launched a new Model of Care recently. This has been designed to provide an increased availability and length (15 minutes) of routine appointments.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
