Kingston Crescent Surgery

Kingston Crescent Surgery

It was quick and professional.

— Robert S

Verified review (1440092) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Most helpful

Both the reception staff and doctor were most helpful.

— Janet B

Verified review (1439025) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

I like this surgery

This is part of a practice group which is not near my usual surgery or where I live but I really dont mind going here as it is really organised and very friendly. I would recommend.

— Anonymous

Verified review (1438969) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service

Excellent service the nurse did a good job.

— Janice W

Verified review (1438859) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Still in agony

Called 111, got told to call doctors to be seen as believe my broken rib could be infected and all they did is call back and say can't do anything try these patches to numb the pain. I'm now 5 weeks along still in agony.

— Jack L

Verified review (1438624) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

We are sorry that our service has not met your expectations, please contact Maria Martin on 02392 627765 to discuss this further.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Fantastic and positive

My recent appointment at Kingston Crescent Surgery was fantastic and positive. I would like to thank Dr Monnery, all the receptionists and the travel nurse for their help and professionalism. Dr Monnery’s advice and reassurance helped me to decide on a trip of a lifetime. Thank you to all for your hard work and dedication.

— Marylene S Marylene S works at FIZZ EXPERIENCE as Promotions & Sales Adviser

Verified review (1438551) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

My experience was handled very nicely and I had a laugh with the nurse.

— Anonymous

Verified review (1437598) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Treated as an individual

I have always felt listened to and treated as an individual at Kingston Crescent, and referred to specialists whenever needed promptly.

— Verity H

Verified review (1437595) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Professional, helpful and knowledgeable

My GP Dr Monery is a very professional, helpful and knowledgeable. I also would like to express gratitude to your team.

— Dunjezada K

Verified review (1437590) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Kingston Crescent Surgery

Helpful, informative and polite.

— Barbara S

Verified review (1437548) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

I was attended to very quickly

I was attended to very quickly and nurse practitioner was extremely professional and considerate.

— Jill W

Verified review (1437534) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Quick and efficient

Didn't have to wait long to be seen and doctor sorted my problem out quickly and efficiently.

— Leonard P

Verified review (1437535) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Appointment

Can never get an appointment or even get though on the phone half the time.

— Samantha E

Verified review (1437526) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are currently working hard to reduce our 'Do Not Attends,' in September at Kingston Crescent 51 appointments were not attended, this is a total of lost clinician time of 30.5 hours or 1.3 weeks, an average cost of £763. If these had been cancelled more appointments would have been available to others.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Excellent nurse practitioner

Very short wait and an excellent nurse practitioner who made me feel extremely at ease.

— Anonymous

Verified review (1437519) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Seen within 15 minutes

Turned up off the street for flu jab. Seen within 15 minutes or so. Offered further injections that I explained I felt I was still covered. No pressure and had jab. All good.

— Mary P

Verified review (1437414) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

I wanted to have a flu jab as it’s half term and I’m free. Was offered a MMR and tetanus booster as well

— Pamela L

Verified review (1437398) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We run immunisation campaigns throughout the year to ensure that we offer our patients the best possible care, meaning that reminders are regularly sent to our patients. When you attend for an immunisation, you will be offered further immunisations if these are clinically indicated which you can choose to accept or decline.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely Or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Very impressive

I needed a same day appointment so rang at 8am. Disappointed that instead of your are number x in queue, I had a ring back later. This happened until 8.25. After that it was 19 in queue and a doctors ring back. Thinking this would take a long time I was settled for a wait. However 9 am ring back and an appointment at 9.30. Out of doctors by 10 and I've only lost less than 2 hours of work. Very impressive. Also my prescription was waiting in my local pharmacy when I got back from work.

— Richard P

Verified review (1437389) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisifed are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Very helpful and always on time with appointments.

— Terence G

Verified review (1437330) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend the company to your work contacts, friends and family? Extremely likely

Was the service carried out to the time promised?

Was the service value for money?

Were they considerate / helpful?

Was the service carried out to a high standard?

Appointments

Whenever I go to see a doctor at the gp, I do not really get any help from any of the doctors, they are all useless.

— Maasuma S

Verified review (1437315) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Recent Appointment

Overall it was a standard experience. The nurse practitioner I saw was very personable. Once again though the receptionists were cold and unwelcoming.

— Anonymous

Verified review (1437295) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you find our Reception / Contact Centre staff to be " cold and unwelcoming " we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.

How likely are you to recommend the company to your work contacts, friends and family? Likely

Was the service carried out to the time promised?

Was the service value for money?

Were they considerate / helpful?

Was the service carried out to a high standard?