Dr was fine ,caring and interested tried her best, receptionist on the other hand are a different thing, one or two youngish ones are quality the older middle aged ones are rude and arrogant.
— Anonymous
Verified review (1436923)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you find our Reception / Contact Centre staff to be " rude and arrogant " we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
How likely are you to recommend the company to your work contacts, friends and family?
Unlikely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Kingston Crescent Surgery.
I’m giving this review as honest as I can be, and I am not one to normally say such things but it needs to be said.
This is my experience on the last few visits. I personally have found that the medical staff are absolutely brilliant, efficient, kind, polite and professional, unlike the receptionists!!
Geez!!! The receptionists are nothing short of rude! They are uneducated simple minded and common, and quite frankly NOT what you want to hear picking up the phone nor having to deal with when your poorly.
Disgusting behaviour and manners towards hard of hearing elders or poorly people.
I have been shocked on more than one occasion.
Unfortunately the Surgery is a part of the Portsdown group which leaves us little choice on changing surgeries.
So it’s a case of sit down, shut up, and wait months to be seen if your lucky enough to have an appointment.
So, as I said above, moaning isn’t something I do but this questionnaire was asked of me.
It needs to be said if there’s an opportunity to actually improve the service.
— Anonymous
Verified review (1436905)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you find our Reception / Contact Centre staff to be " common, rude and frankly horrible " we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
How likely are you to recommend the company to your work contacts, friends and family?
Unlikely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Service was professional and friendly
As always the service was professional and friendly. I walked in with no appointment and got a flu jab from a kind and caring nurse.
— Jennifer B
Verified review (1436492)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Appointments is so hard to get
As a productive member of society and works very hard to support my family. I pay taxes. I never can get an appointment with my doctor. Always with a practitioner nurse. I would like to remind you as a tax paying citizen that should be able to see my doctor as I need to speak and get my medication sorted out and speak about certain subjects. I think this surgery has no respect for a lot of their customers.
— Anonymous
Verified review (1436321)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.
How likely are you to recommend the company to your work contacts, friends and family?
Unlikely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Very professional and informative
Great quick and friendly service, very accommodating at short notice. Very professional and informative nurse about things not to do while in holiday.
— Anonymous
Verified review (1436295)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Very helpful, always pleasant
Most of the time all of the staff have been very helpful, always pleasant.
— Ann M
Verified review (1435530)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Kingston Crescent Surgery
Online check in didn’t work but receptionist checked me in. As an emergency appointment I was expecting to wait a long time but the wait wasn’t too bad. Saw Dr Chowdhury who was lovely. Came away with information on self treatment and a prescription.
— Lorraine R
Verified review (1435159)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Picking up medication
I'm surprised how quick our medication goes through with no hassle it's made a big difference compared to our old chemist.
— Tracy K
Tracy K works at None as None
Verified review (1435156)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
I was impressed
I was impressed with the swift and efficient work and support of staff. I was seen quickly. I was listened to and signposted to where I could access the support and treatment needed. I’ve seen a GP who was fantastic and amazing. Without his time I wouldn’t have received the bereavement support I needed. When I’ve had appointments with the nursing team they’ve been equally as good.
— Anonymous
Verified review (1435153)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Friendly, efficient and helpful
Waiting time was minimal and the doctor was friendly, efficient and helpful.
— Nicola F
Verified review (1435151)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Kingston Crescent Surgery
I was very happy that repeat prescriptions can be ordered via the website but very disappointed that you can't make an appointment to see the doctor only make an appointment to see the nurse. Video calling would also be a great service between the doctor and patient also.
— Marian W
Verified review (1435143)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to leave feedback. Your feedback is important to us and will be shared with our team.
How likely are you to recommend the company to your work contacts, friends and family?
Unlikely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Recent appointment
Medical staff extremely professional, knowledgeable and compassionate. Feel some reception staff member could do with training in people skills and meaning if patient confidentiality.
— Sally R
Verified review (1435108)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
First class service
I was surprised to get an appointment which I am very grateful for.
The Lady Doctor I saw I thought was first Class.
Blood and Urine test taken phoned me back after the results were known and gave me a prescription and ultimately I am to have a further blood test and have been booked in for an Ultra Sound Scan at QA. All I can say is Thank you for a first class service.
— Marshall C
Verified review (1435082)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Appointment
The doctors are lovely and can't do enough but your receptionist are rude aggressive unhelpful they never smile, I've worked in customer service for over 20 years and I can honestly say I would never offer any of your receptionist a job. The only nice receptionist was one that came from another surgery and helped out for the day.
— Alexandra B
Verified review (1435044)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you find our Reception / Contact Centre staff to be rude we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Recent Appointment
Helpful to the best of their ability. When you feel so 'll and sit for nearly an hour not the best but always try to answer what is happening . Doctors are so nice and trusting
— Jayne H
Verified review (1435013)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to leave feedback. Your feedback is important to us and will be shared with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Flu and tetanus injection
Visited for flu and tetanus injection. Apart from a slight wait everything went smoothly.
— Anonymous
Verified review (1435014)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Appointment for a blood sample
The reception team are good natured and helpful. The appointment was on time and the nurse was full of good humour and re-assuring.
— Alan W
Verified review (1435010)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Kingston Crescent Surgery
The medical staff and clerical team provided excellent service.
— Peter H
Verified review (1434990)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Excellent and efficient practice
Always found reception friendly, less waiting, excellent and efficient practice.
— Georgina P
Verified review (1434986)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Telephone consultation
The Dr was very good. She listened and gave me an solution immeditely. She was friendly polite and put me at ease instantly.
— Peter M
Verified review (1434981)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
