Kingston Crescent Surgery

You have to wake weeks for a appointment.
You ring after 8 in morning and the appointments are gone.
I have asthma and not seen a specialist nurse for awhile.
Would like it to go back to the old system again where you can get the appointment and help you need.And the government need to do something about it
Closing surgerys all over the whole health system is so bad.
Not many doctors nurses and other health workers.

I thought the doctor I saw was amazing, very thorough and a great consultation. I do believe the front desk staff leave a lot to be desired. I find them off hand and rude. They do not demonstrate any level of empathy and, in my opinion, don't act as great ambassadors for the surgery. A smile and a please / thank you really wouldn't go a miss. I have sat and observed other patients being dealt with in a similar manner. My sister has recently moved to the area and I recommended the Kingston Crescent surgery. Her first interaction with the front desk staff was again negative. I genuinely think they could do with some training around 'working with members of the public' .... very off putting. Sorry guys.

The practice is always helpful and friendly.

I found the nurse very informative and very helpful, I couldn't be more grateful.

Very swift. Everything explained well. Extra immunisation offered and delivered.

So...................I had an appointment on Wednesday afternoon at 17:00 for my B12 injection, which takes 2 minutes to be done. At 16:15 that afternoon I receive a text saying I had missed my appointment at 15:40 that day. I was in Aldi shopping at the time, ready to walk into the Drs to get my B12 done. I went in there and told the receptionist the situation, she listened but said 'No you've missed your appt because it says on our system that you were due in at 15:40'. I had to ask her to go and see the Nurse to make sure she would fit me in as I can't go without this injection. Luckily for me the Nurse said she would. It was not my error but either the computer system OR the receptionist that made the appt. I even had a piece of paper that gets printed out with 17:00 on it. It has happened before, and I would not have arranged a time in the middle of the afternoon. Not only can't you get an appt to see a Dr when you want one, you then get told you've missed appt's when you haven't. I have been in there before and been told by the actual Dr that they haven't got time to go through a little list of systems so just say the one thing that I think is most important. Sadly this is how major illnesses get missed and a patient becomes more ill. I would like to add that the receptionist did try her best once I made out I wasn't wrong and that I needed the jab, and the HCA that did my jab was lovely.

Cant book appointments online except for bloods and smear tests and only 2 weeks in advance doesnt help with work schedules and life

Very good, listened to my problems.

Very polite, listens, can get a appointment, the nurse Lisa Wallace is absolutely lovely.

I was contacted by the surgery after a Leg XRay, asking me to phone for a routine appointment with a GP. However despite ringing on numerous occasions, every time I was asked to call back on another day. When I did so, I was told there were no appointment's available and to call again on another day when new appointments should be released. Two weeks later I eventually managed to secure an appointment. I have already raised a complaint on line. This is really a dire situation. Whilst I fully appreciate how busy the doctors are surely it would have been more appropriate had a doctor actually called me initially in place of a receptionist. Or that an appointment was offered to me during the initial telephone conversation? It was all rather distressing and I would respectfully suggest that the surgery phases in some open sessions where patients could simply come along, obtain a number, sit and wait to eventually discuss their problems with a GP. My other thoughts being that there is never any consistency as I can never see the same doctor twice. However, the doctors I have seen before have been very patient and understanding.

It took me over 2 weeks to get an appointment, I was on the phone for 50 minutes only to be cut off when I got to the front of the queue. The appointment system is frustrating, long and painful. I was prescribed medication by Dr Lang which will last me 2 weeks with no mention of a follow up appointment to assess if the tablets are working or how to get more despite the label on the box saying do not stop taking these tablets. Very poor.

Fast and efficient service with smile.

It's difficult to see a GP but the doctors I've seen have been very good.

I was seen on time and the nurse was very good at her job and good with the patients too. Made to feel at ease.

I am fed up seeing different doctor that I do not no .and I've been in and out of hospital since march the doctors have failed me nobody knows where my abuse that's comes out .on the out side of my face .when I try to get antibiotics and I got no body to bring me I've suffered .the best doctor is munnery he listen and understanding, for doctor munnery I would give a 5,but the rest thats failed me I would score a 1

Very polite staff and specialists.

Quick and efficient.

It is a nightmare to get a appointment. Rude staff.

I had a painful leaking lump removed from my back - the lump was causing pain and issues with getting dressed and was leaking on clothes. The appointment was on time and took minutes with no pain - I was informed of everything and walked out 10 minutes later pain free - Awesome service.

Dropped in for MMR and Tetanus boosters and received immediate attention. Friendly, informative and efficient service.