For an 8 o'clock appointment it would of been better to get in to the surgery for the time book and not 5 past the hour and wait 20 min for a blood test.
— Edward T
Verified review (1420701)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, which has been shared with the team. Any appointment delays are indicated on the self-check-in screen and our reception staff are trained to advise patients of likely delays when checking in for their appointments.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Clean and spacious surgery
The surgery is clean and spacious, l haven't had any problems getting an appointment when needed.
— Mandy W
Verified review (1420638)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Friendly staff, good service
Friendly staff - from the ladies at reception to the nurse and GP - appointment on time - the friendly conversation made me feel relaxed during my appointment - good service.
— Anna S
Verified review (1420637)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Lovely and competent staff
The staff is lovely and competent. The only problem is its a nightmare getting an appointment via the phone. You have to queue like for an hour ( I am not exaggerating) and then the call keeps dropping and you have to start all over again. It is so frustrating.
— Rahab T
Verified review (1420601)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Can't get an appointment
Can't get an appointment, all it is on website is blood test and smear appointment's, I needed an appointment and could get one.
— Anonymous
Verified review (1420572)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are currently working hard to reduce our 'Do Not Attends,'in August at Kingston Crescent, 51 appointments were not attended, this is a total of lost clinician time of 46.7 hours or 1.9 weeks, an average cost of £1,255. If these had been cancelled more appointments would have been available to others.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Flu jab
Was seen very quickly, staff and nurse were very pleasant.
— Jennifer H
Verified review (1420489)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Treated me with utmost respect
I am satisfied with the level of service that I have received from this practice so far. The nursing staff and Doctors that I have seen have all treated me with utmost respect and professionalism. Waiting times have not been too bad and I've been seen fairly quickly each time from the scheduled time of my appointment. I did have a problem recently trying to get an emergency appointment on a Monday, whereby I waited in the queue only for the phone to keep ringing and then only to get a cut-off dial tone. Other than this, I found that I could get an appointment on the day, fairly easily. I like the idea of the touch screen sign-in system to let staff know you are there for your appointment. Also, having access to your recent test results online is also useful. So far, so good and I will continue to attend this practice as it is very local and convenient and I am happy with their current quality of service.
— Anonymous
Verified review (1420389)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I cannot fault anything
I phoned for an appointment on the morning of the same day and was offered a triage appointment that morning. I was received by Paramedic Andrew Taylor whose approach to my treatment was very professional and thorough and who decided I should go to QA ED for further examination and prepared an account of the exam accompanied by a heart trace and then requested an ambulance to collect me from surgery. I cannot fault anything in the treatment I received from Mr Taylor.
— Anonymous
Verified review (1420072)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Extremely thorough and helpful
The paramedic nurse practitioner was extremely thorough and helpful.
— Joy H
Verified review (1419318)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very polite and reassuring
Saw doctor who was very polite and reassuring.
— Anonymous
Verified review (1419229)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Flu injection very quick, painless
Flu injection very quick and painless, no problems, thank you.
— Leslie S
Verified review (1419188)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
No recent appointment - tried many times.
Almost impossible to get an appointment.
— Roy C
Verified review (1419181)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are currently working hard to reduce our 'Do Not Attends' Thank you for your feedback, we are currently working hard to reduce our 'Do Not Attends'in August at Kingston Crescent alone, 51 appointments were not attended, this is a total of lost clinician time of 46.7 hours or 1.9 weeks, an average cost of £1,255. If these had been cancelled more appointments would have been available to others.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Reception staff do a wonderful job
I could not recommend the reception staff much more highly. They are so lovely despite all the rubbish they have to deal with day to day. I have always found they are very helpful and kind. I have found they always try their best and explain when it is out of their control for what ever reason. But they deserve so much more recognition as they are the front line of the surgery and have to deal with a lot of horrible stressy people which I guess comes with the territory however its not fair for them to bare the brunt of patients frustrations when they are just doing their job. I can only say how much I value the reception staff and what a wonderful job they always do.
— Anonymous
Verified review (1419161)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Such a great doctor
I highly rate Dr Kipgen as he is a wonderful doctor who actually listens and tries to understand. He also is open minded and great as he actually cares about his patients, I always feel comfortable when I see him as he never rushes me due to my many issues and he always tries to help even if there is nothing he can actually do. For all these reasons it is why I only like to see him instead of any other doctor plus it saves repeating myself as he knows my history and it is rare to find such a great doctor to continue with. The only time I ever see any other doctor is if absolutely necessary.
— Anonymous
Verified review (1419155)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment Review
I had two separate appointments. On arrival I was called by the nurse who let me know she is the one doing both appointments, would I like to have both done of which I said yes as I was early in the first place so that was very nice of her and saved a space for someone else. I am very proud of her helpfulness.
— Raynold G
Verified review (1419139)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
I like checking in at the computer because the receptionists are so miserable.
The health care worker who took my blood was friendly and efficient. She was polite and answered all my questions.
— Anonymous
Verified review (1418987)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
We are sorry that you find our Reception staff to be " miserable " we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
The blood test was for 9.25 am and it was on time, all over in 5 mins, great job done, thank you.
— Anonymous
Verified review (1418944)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very helpful
I am very pleased with urgent appointment system. The staff are very helpful.
— Anonymous
Verified review (1418940)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Swift, friendly
Very swift and friendly service.
— Anonymous
Verified review (1418911)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Travel clinic
Great info at travel clinic. Not rushed.
— Holly D
Verified review (1418900)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
