Verified review (1416730)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Friendly staff and always helpful
Friendly staff and always helpful. Prescriptions always on time and ready.
— Elizabeth L
Verified review (1416725)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Polite
The receptionist was polite.
— Stephen C
Verified review (1416718)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Nurse was well informed
Nurse was well informed and had obviously researched the necessary vaccinations. She took the time to explain to health concerns.
— Anonymous
Verified review (1416719)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Kingston Crescent Surgery
Had my smear and was put at ease, happy with my nurse.
— Margaret D
Verified review (1416708)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Highly professional support
I was reassured and provided with highly professional support.
— Andrea M
Verified review (1416453)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
They make you feel welcome
They make you feel welcome and make sure you are ok.
— Margaret B
Verified review (1416407)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Friendly and professional
I was seen by a paramedic practitioner, he was very friendly and professional and was very thorough to help find a resolution to my issue.
— Anonymous
Verified review (1416269)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
The GP who saw me was not interested with the combination of symptoms I have. He just focused on my back pain and said it’s muscoloskeletal pain. Even though my finger/knuckles are painful and my lymph nodes swollen.
— Anonymous
Verified review (1416254)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that we have not provided a service to your expectations, and will share your experience with our team and take learning from this.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Travel injections
Booked for travel injections, arrived at the surgery and booked myself in automatically. I sat in the main reception for half an hour after my allocated time. If it wasn’t for another person who was speaking to the receptionist, I would not have known that I needed to go to another part of the surgery.
The nurse was helpful and offered advice regarding the country I was travelling to.
— Debra C
Verified review (1416246)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Flu jab
We walked in and was seen very quickly.
— Janet B
Verified review (1416238)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
I recently joined you're surgery and tried to get to speak with a doctor about medication I am already taking but could find no doctors appt online and when I went into the surgery I was just told there is no doctors spots available and the best I could get was to speak to a pharmacist this is not suitable. What am i to do??
— Jamal M
Verified review (1416227)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very helpful and sympathetic
I felt very comfortable talking with the doctor I saw, he was very helpful and sympathetic to me. I was put at ease and found I was able to actually speak for myself rather than rely on a family member speak on my behalf.
— Anonymous
Verified review (1416164)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next Of Kin
Swift, professional treatment
Dropped into the surgery to book a flu jab and was offered this immediately together with MMR and Tetanus updates. All done to my full satisfaction and all questions answered.
— Anonymous
Verified review (1416156)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
An exemplary patient service
To coincide with my specific working pattern I was provided with the earliest appointment time, which was brilliant.
New Prescription changed to increase dosage to 2 puffs am and pm with New Spacer to ensure I get the full benefit of medication to my lungs, to improve my asthma control. BP and weight checked. Was able to receive the new 'TIV Flu Vaccine' as I now come into the relevant age group. So all in all a very good experience - with a promise from the Nurse to give me a follow up telephone call in 3 weeks, to see what impact the new preventer inhaler dosage is having, on helping with my disturbed sleep coughing, via my direct line at work.
An exemplary patient service.
— Anonymous
Verified review (1416113)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next Of Kin
Quick, efficient triage service
Quick efficient triage service: I was called back by Dr within half an hour, then an appointment given early that morning with nurse practitioner who was thorough, ordered investigations and an appointment for a blood test later that same day. Didn’t feel rushed in my appointment and felt listened to, leaving with a clear management plan that I can follow up.
— Anonymous
Verified review (1416099)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Easy to get appointment online
It was easy to get an appointment because I was online, not so easy if you have to call. Doctor was running late as usual but did check me over and explained well so I was happy with appointment, he also gave me my second MMR injection too, so I didn't need another appointment.
— Karen W
Verified review (1416058)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Happy with the care
I rang because my annual check letter was late and was given an appointment for the feet check because the reception could not give a blood test etc. The diabetic nurse said because of recent non fasting checks in Q.A. I did not need the annual check but did the feet check and then gave me the annual flu jab. I am happy with the care at Kingston Crescent.
— Alan W
Verified review (1416028)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
First class service
Service provided by all the staff at Kingston surgery was first class.
— Anonymous
Verified review (1416016)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Nurse and student very good
The appointment was attended by myself and had the pleasure of a senior practice nurse and a 3rd year student. Both were very good and carried out the removal of the staples very well.
In general it is a very frustrating practice, I can’t just phone at anytime to make an appointment, you are given a ridiculous day and time to phone up, which is when everyone will be phoning. If I am at work I don’t have a chance of making an appointment. So generally the service is appalling.
— Nigel C
Verified review (1416013)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are currently working hard to reduce our 'Do Not Attends'in August at Kingston Crescent alone, 51 appointments were not attended, this is a total of lost clinician time of 46.7 hours or 1.9 weeks, an average cost of £1,255. If these had been cancelled more appointments would have been available to others.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
