I attended this surgery at 17:00 to have a cervical smear as my own surgery could not give me an appointment later than 15:30. The surgery was clean and welcoming and well signposted so I knew where to go. There were also receptionists on the desk. I was called in at the correct time to see a lovely lady who was chatty and helpful and I felt relaxed. She had a warm and professional manner. I enjoyed being in her company.
— Alison M
Alison M works at PHT NHS as Records Clerk
Verified review (1415250)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Thank you for the wonderful level of careRecent Appointment for routine blood tests
This was my first visit to Kingston Crescent Surgery after recently moving from Hayward Road Surgery.
Although I was impressed with the overall setup I am at a loss to understand why a simple blood testing should go so wrong! Several unsuccessful attempts later the nurse hit a vein which resulted in a lot of bleeding and a large lump appearing which needed considerable pressure to stop the bleeding. It was decided not to proceed further & I was told to make a further appointment in a few weeks time & sent home with a plaster on my arm & told to keep up the pressure until the bleeding had stopped & the lump had gone down. By the time I got home a very large dark bruise had appeared under the skin & next morning it was even bigger & darker. The lump didn’t disappear for several more days & there are still signs of the bruise 8 days later. I feel serious re-training is required to prevent this happening again. Let’s hope I am luckier next time.
— Jean K
Verified review (1415195)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, can you please contact the Ops Team on 02392 627765, we can then investigate directly this incident.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very good service, nice doctor
Very good service, nice doctor, came in good time.
— Anonymous
Verified review (1413501)
Review left 6 years ago
This review was collected via postage-paid feedback card.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very helpful and welcoming
My appointment was on time and the Dr very helpful and welcoming.
— Linda H
Verified review (1411679)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
I have B12 injections every few weeks, unfortunately this time the reception booked me firstly into a nurse clinic where the nurse could not deliver this injection and I had to wait one further week for the B12. With the B12 you do get very tired before the next one is due and to wait another week because your reception staff do not know which nurses can deliver which injections is very troubling.
— Patricia B
Patricia B works at QUEEN ALEX HOSPITAL PORTSMOUTH
Verified review (1411303)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that there was an administration error and that this caused you inconvenience. We have shared this with our team and will strive to ensure that, in future, our service delivery meets your expectations.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Given the fact that all staff, nurses and doctors are run off their feet they still made me feel like a person who mattered and not just a number. For this I would like to thank them.
— Janine C
Verified review (1410764)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Asthma nurse
Went to see Asthma Nurse for the first time a very nice lady. Staff at reception was also helpful. Thank you .
— Elizabeth E
Verified review (1410761)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Knee pain
Doctor advised ibuprofen gel and pain killers, if no improvement seek physio.
— David M
David M works at Colas Ltd as Street Clenser
Verified review (1410297)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Everyone friendly and helpful.
— Lisa D
Verified review (1410113)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
Annual Diabetic Nurse review and results. Both the nurse and I were pleased with the review/results.
— Nicholas M
Verified review (1409265)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
Good surgery but took over 4 weeks to get a routine appointment. Tried several times online nothing available. In a queue on the phone for 40 mins then cut off!!
— Sharon B
Verified review (1409161)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand.at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly, kind and understanding
This is not my usual surgery but I came here as my doctors were booked up. I saw a practice nurse for a B12 injection and she was very friendly, kind and understanding that they hurt.
— Susan J
Verified review (1409118)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Brilliant at making me at ease
Seen by Dr Monerry, brilliant at making me at ease and speaking. Thank you doctor.
— Robert M
Verified review (1409050)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Kingston Crescent Surgery
Professional and polite staff.
— Anton D
Verified review (1408835)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I never feel rushed
Dr Monnery always takes time to understand how my mental health is affecting me. He cares and I never feel rushed.
— Andrea P
Verified review (1408781)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Recent Appointment
The nurse practitioner that I saw was lovely but were I needed a doctor to come out I spent the next 4 days in bed and my daughter had to phone 111 and they sent the ambulance and paramedics out where I felt so ill and I think if the doctor had come out and I didn’t have to drag myself to the doctors I wouldn’t have ended up so ill. I know you are all under pressure but to try and get a doctor out or get an appointment is getting beyond it .
— Brenda S
Verified review (1408788)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
We are constantly reviewing the service which we deliver and will be launching a new Model of Care in the Autumn. This has been designed to provide an increased availability and length (15 minutes) of routine appointments.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Aftercare has been excellent
I had to call a doctor out following a fall, the doctor immediately called an ambulance as I had fractured my pelvis. Spent nearly 3 weeks in hospital and aftercare has been excellent
— Shirley M
Verified review (1408755)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Well looked after
Had to have MMR and tetanus jabs, arm still aches though everything was brilliant, well looked after, thanks.
— Malcolm B
Verified review (1408740)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Excellent service.
A really good service, always a pleasure to attend this surgery, lovely people there.
— Kevin A
Verified review (1408784)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very good service
Very good service, had text to invite me to have 2 injections. Just went to surgery, waited about ten minutes for doctor. Was explained very clearly what the injections was for. Left very pleased with the service and professionalism.
— Debra Y
Verified review (1408731)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
