Verified review (1408722)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Always able to get an appointment
I am suffering from anxiety and depression and my doctors have been brilliant advising me on what other support I can get outside of my doctors, I am always able to get an appointment the same day would recommend the service to family and friends
— Ashleigh W
Verified review (1408699)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Exceptional service
Lisa Weller gave us exceptional service when we went to get our jabs for our upcoming honeymoon. She gave us excellent travel advice for the places we are going to be visiting and put me at ease when receiving the injections. We can’t thank her enough for passing on her knowledge to us to keep us as safe as possible.
— Samantha C
Verified review (1408732)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Could not have been more helpful
The waiting room was busy but quiet. Receptionists were constantly attending to patients and all the other jobs they need to do, but were still able to pass a friendly word.
Dr Monery was as charming as before and answered the questions I had, without any pressure or persuasion.
— Anonymous
Verified review (1408707)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Abdominal tummy ache.
Got an appointment but previously was diagnosed ok the phone and prescribed medication which I don't think is a good idea because somebody could have an ongoing problem which can be cured before it becomes something serious. I understand there are no Gps but something needs to be done on this Kingston Crescent as people have bad review.
— Anonymous
Verified review (1406072)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I was satisfied with the service that I had and I give it five stars.
— Dennis L
Verified review (1406041)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Annual Health Check
This visit was a simple annual health check that followed up on a recent COPD check up and test with the same Nurse! - I have to say she was extremely efficient and put me at my ease in every way on both occasions. She was bang on the appointed time too to make it easier for me as I had something I needed to do urgently on completion! - I like the automated check in upon entrance to the Surgery at Kingston as it lets you know any possible waiting time should you need to be aware.
— Derek U
Derek U works at N/a as Retired
Verified review (1406026)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Nurse really friendly and helpful.
— Leah B
Verified review (1406025)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Pleasant, prompt
Pleasant staff and prompt treatment.
— David L
Verified review (1406007)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Appointment arranged the same day
Prompt call back. Appointment arranged the same day. What else would you want. Excellent service. I don't mind waiting a bit if gp is behind his schedule: we all know they are being stretched to the limits. People should appreciate NHS a bit more : for comparison I recommend using some of health services abroad and than we talk.
— Anonymous
Verified review (1406003)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Cannot find fault as of yet
Cannot find fault as of yet, always helpful when needing to see a doctor.
— Anonymous
Verified review (1406000)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Very helpful and pleasant
Very helpful and pleasant ladies on reception.
— Anonymous
Verified review (1406001)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Very professional and helpful
The practitioner was very professional and helpful.
— Anonymous
Verified review (1404531)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
The Dr I saw was lovely. Very polite and helpful.
My only complaint is that sometimes some of the receptionist’s can be pretty rude and unhelpful .
— Sharon B
Verified review (1404488)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you find our Reception staff to be " rude " we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Could not have helped me more
5 stars, all the reception staff! Could not have helped me more! Thanks again!
— Craig W
Verified review (1404061)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Recommend this doctors surgery
Doctor was very helpful and concerned, very good listener, he was very thorough, would recommend this doctors surgery.
— Angela B
Verified review (1403841)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
An assuring experience
The doctor I saw was the doctor I had expected to see. The doctor was polite and understanding. He prescribed my medication and told me to return if my condition continued. A very good and assuring experience, thank you.
— Anonymous
Verified review (1403853)
Review left 6 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Great surgery
Great surgery with very kind and helpful reception staff.
— Anne M
Verified review (1403792)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Amazing service
I have been a Kingston Crescent patient since around 2001, I have never had a bad experience. On Thursday 25/08/19 I tried calling numerous times without being able to get through. I tried the online service for the first time it did take a while to fill in all requirements but within a few hrs a GP was ringing my mobile. Amazing, then I had a face to face at 17:10 that evening. Again amazing. It was for a changed mole. A referral was made, by Monday 29/07/19 an appointment at Dermatology was made for me on 12/08/19. Amazing service. Thank you so much to all staff at Kingston Crescent Surgery.
— Anna-marie C
Verified review (1403787)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Recent appointment
All depends on which receptionist you talk to and which Doctor you see. Some receptionists have an attitude when you speak to them and don't listen to you. Some Doctors can be just as patronising and not listen to you, when as a patient we know our bodies best.
— Louise S
Verified review (1403765)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, which is highly valued by us. All our Doctors and Reception staff are highly trained to interact with patients in a compassionate way and we are sorry that, at times, we have failed to meet your expectations.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
