A doctors surgery in Kingston Crescent is very new to me, in the few times I've visited has been very professional and job well done.
— Diane G
Verified review (1403739)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Straight in and out
I never have issues, straight in and out within ten minutes.
— Simon H
Verified review (1403735)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Helpful
They are helpful all the time.
— Anonymous
Verified review (1403736)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Kingston Crescent Surgery
Am satisfied with attention even after 40years and numerous docs later.
— Carol M
Verified review (1403732)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Doctor was excellent
Got an appointment much quicker than I expected. Doctor was excellent.
— Barry L
Verified review (1403726)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Friendly, helpful
Very friendly staff and helpful professionals.
— Lu Z
Verified review (1403723)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Polite, friendly and experienced
The nurse who gave me 3 injections was exceptional. Polite, friendly and experienced.
— Vicki J
Verified review (1403774)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Great service
Friendly staff and short waiting time, my appointment was only 5 minutes late which is ok for a great service.
— Daniel T
Verified review (1403716)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Recent appointment
Staff are rude and unhelpful.
— Carla M
Verified review (1403713)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you have found our staff to be rude and unhelpful. We invest a considerable amount of time in training our staff to do everything they can to help our patients and we do get it right most of the time, as you can see from others' reviews.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
I was very satisfied
I was very satisfied with the way the receptionist helped me.
— Denise C
Verified review (1403704)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Quick, professional
Quick, professional and nice service.
— Rafal G
Verified review (1403703)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Quality treatment
Quick for appointments and quality treatment.
— James M
Verified review (1403702)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Kingston Crescent Surgery
Pleasant accessible setting and staff.
— Amanda W
Verified review (1403701)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Recent appointment
As I've said before I find the receptionists very rude, they have no manners what so ever. They are the ones bringing the surgery down to very low standards. Please feel free to publish this with my name as many will agree with me.
— Samantha S
Verified review (1403678)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
We are sorry that you find our receptionists rude. We do monitor our interactions with patients on a regular basis to ensure that we are reaching an acceptable standard. As you will see from other feedback, others have a different opinion from yours, however we will feed back your comments to our reception team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Call back
On the phone told me that wait till doctor call me back. And no one call me back. That's was the first time from Kingston crescent surgery. I'm really disappointed. Man answered the phone. Useless.
— Judita G
Verified review (1403672)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave this feedback. In order for us to investigate your complaint properly, we would be grateful if you could please contact the surgery directly and we will be happy to help.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
I felt that they helped me accordingly
All staff were very friendly and welcoming; they had time to listen to why I was there and I felt that they helped me accordingly.
— Christine C
Verified review (1403670)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Recent Appointment
Careless doctors.
Had to go back 4 times with severe nerve pain. First prescribed me strong antibiotics. Taking their time to refer to any scan or physio. 5th week and i am still suffering.
Disgraceful.
Cant even provide me a proper sick note with accurate dates.
— Anonymous
Verified review (1403689)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Given the very specific clinical nature of your complaint, we would be grateful if you could please contact the surgery directly so that we can deal with it properly.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment request
Had some blood tests done, asked if the results are ready. Told by receptionist that a few are showing abnormal. Ask for appointment, told none available, told to ring week beginning 7th of August. Appalling service, wasn't even given a telephone review.
— Tara H
Verified review (1403679)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that a telephone appointment was not available, you should have been advised to use our eConsult which would have been a more suitable alternative to gain the details required. We will share this with our team and take learning from this.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Treated with respect
First time meeting my new GP as previous GP left the practice. Very thorough and was a nice chap. I am currently waiting for my results. Polite and treated with respect.
— Yee-mei F
Yee-mei F works at UHS Hospital as Senior Biomedical Scientist
Verified review (1403645)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
Generally speaking, the staff are helpful. Once or twice they have been a bit abrupt with other people for no apparent reason, but I realise that some patients can be rude and pushy so maybe that can be expected sometimes...
— Anonymous
Verified review (1403299)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to leave this feedback. We are sorry that you have found it so difficult to get a routine appointment. This is a well-documented problem nationally from which we are not immune. We are, however, taking steps to introduce a new model of care in the Autumn, which is planned to address these concerns.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
