The nurse that saw me was lovely, friendly, approachable and efficient. Sadly however that isn't the case with a lot of the reception staff, who either don't know how to smile or be friendly, they are not approachable, they seem to think they should know what is wrong with you which can be embarrassing, and are just hard work to get past. The Surgery itself is so hard to get an appointment with and when you do get one you don't get the time to explain things. I have been told before on an appointment 'I can only deal with one thing today as we don't have time, you'll have to come back'. It is not good enough I'm sorry to say.
— Angela N
Angela N works at NHS as Clinical Trials Assistant
Verified review (1401689)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for providing us with feedback. We are pleased that your experience with one of our nursing team was a positive one. We are sorry that you have issues with a lot of our reception staff. We invest considerable time and effort in training our staff, and we will certainly feed back your comments to our Surgery Team Leaders. Regarding the availability of appointments, we are, in common with many other GP surgeries, struggling with the level of demand from patients. We are, however, working hard on this, and will be introducing a new Model of Care in the Autumn which is planned to make a considerable difference.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I was pleased that we didn’t need an appointment for our injection, we just turned up and only had to wait a few minutes to be seen.
— Valerie C
Verified review (1401397)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
Took only 10 days and about 38 calls to get an appointment
— Judit N
Verified review (1401226)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide us with feedback. We are sorry that it took you so long to get an appointment. The first couple of hours in the morning are always very busy on the phones, and we would encourage people who wish to get a routine appointments to avoid 0800 - 0900 if at all possible.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
While I was charged to have my documents approved and signed by a doctor in order to confirm that I am apt to register as a nurse with NMC, the doctor declared that he does not know me.
Ok, I understand I haven't see this doctor in my life, but if I paid for this, then why I was not appointed to be seen by this doctor and take the necessary action in order to say that I am competent or not to register as a nurse.
By this surgery logic, in order to be taken in evidence, I have to be sick.
Meanwhile I had another appointment, this time to certify my renewal for my lorry driving licence (for which I paid £160) but had been seen by a different doctor. Why couldn't the latter certify my first row of documents as well?
Discusting!
— Alexandru O
Verified review (1400357)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank your for your feedback. We are sorry that we have not provided a service to your expectations, we will share your comments with our team and take learning from them.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Professional
Recent Appointment
I have not been to the surgery recently. My husband has been to leave repeat prescriptions for me. I have also been rung about how I was coping with my asthma.
— Janette C
Verified review (1400353)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, and we are pleased to hear that you have been contacted about your asthma.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
The doctor was absolutely super but making the appointment was a nightmare. Unable to make telephone appointment so had to go to surgery to provide Id to go online. Enquiry line no help. Once there experience ok apart from receptionists more interested in private conversations than patients.
— Anonymous
Verified review (1400342)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to leave feedback. Your feedback is important to us and will be shared with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Treated me with respect
It was good, nice doctor. He did listen to me and treated me with respect and friendly.
— Anonymous
Verified review (1400339)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Diabetic Nurse and Blood Test
The Diabetic Nurse was excellent, very professional and helpful.
Blood Test is always done professional and nearly always on time.
— William W
Verified review (1399680)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
A good doctor indeed
The doctor I saw was excellent, a good doctor indeed.
— Anonymous
Verified review (1399297)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Prescription for syringe driver medication
Having left hospital just a few days before, I needed my IV medication for my syringe driver to be ready for going on a much needed few days away. this was on the Monday, the superb receptionist said she would request the meds and to pick prescription pm which I did. Superb service.
What a pity in January I was told by the diabetic nurse to make an app. ASAP with gp and 5/52 later I had a telephone consultation only because my wife took the phone from me and explained my difficulty in eating. Had an app. that afternoon, within 2/52 found out I had terminal oesophageal cancer.
Your receptionist was superb (cannot remember her name)
Your score is for the inadequacy of your system
— Terry S
Verified review (1399135)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you have received such a devastating diagnosis. We will share this information with all of our team
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Treated with the utmost care
Had an appointment for a blood test; was seen earlier than allotted time slot and treated with the utmost care and consideration. The nurse was kind and polite and put me at ease.
— Anonymous
Verified review (1399131)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Cant ever get to see a doctor I dont even bother to try and get an appointment. I just give up and wait until it comes to the point I'm in hospital.
— Emma S
Verified review (1399116)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Very well run surgery
Very helpful and caring, a very well run surgery, always willing to listen.
— David S
Verified review (1399091)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Blood test done
When it comes to having a blood test done for diabetic it doesn't take long before you hear.
— Anonymous
Verified review (1399089)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Kingston Crescent Surgery
I have only been with you a short while and everybody concerned has been so good, thank you.
— Raymond H
Verified review (1399082)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Gentle and caring
Nurse very gentle and caring.
— Susan B
Verified review (1399083)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Very good and helpful
I came to see the nurse and she was very good and helpful.
— Anonymous
Verified review (1399076)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Professional, respectful and understanding
Very short waiting time, great staff, professional, respectful and understanding.
— Anonymous
Verified review (1399077)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Went above and beyond
Reception staff very friendly and helpful, Lisa (nurse) went above and beyond during my appointment.
— Rory L
Verified review (1399059)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Friendly, helpful
The nurse was very friendly and helpful.
— Sarah C
Verified review (1399061)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
