Kingston Crescent Surgery

Asthma review

I've been having problems with my chest/cough/wheeze. Saw Lisa Waller. Lisa was very thorough and helpful.

— Elaine B

Verified review (2312654) Review left 7 months ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you. We will share your feedback with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Check up

Only a check up. But everything was ok. And dentist discussed option of further treatment.

— Anonymous

Verified review (2312640) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you, however this feedback has been left for the wrong service.

Overall, how was your experience of our service? Very good

ECG WITH NURSE

Nurse was very pleasant. Answered my questions and spoke to me about flu jab.

— Loretta H

Verified review (2312615) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

Blood test

Both ladies were very professional friendly and caring. Thank you it was - the best blood test I've ever had!

— Christopher B

Verified review (2312604) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you!. We will share this feedback with our team.

Overall, how was your experience of our service? Very good

Blood Test

Arrived and seen straight away. Lovely lady took my blood in a timely manner. Great visit!

— Anonymous

Verified review (2312595) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you. We are pleased that our services was to your expectations.

Overall, how was your experience of our service? Very good

Visit

I have not visited the practice for weeks and if you're referring to the phone call from the doctor I'd say it was awful. He agreed I needed to have a home visit asap, but he didn't appear and I was rushed into hospital for emergency surgery. When I'm discharged I will be requiring a home visit and hopefully he will arrive in time next time.

— Jacqueline G

Verified review (2312561) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

I am sorry to hear this has happened. I can see that a home visit was in process of being arranged. If you would to put in a complaint for us to fully investigate, please do so on [email protected].

Overall, how was your experience of our service? Very poor

Doctors appointment

I was very happy to receive a doctors appointment quite so quickly. The doctor was new to the surgery but he was good and told me that he couldn’t prescribe medicine for my swollen painful ankles until a nurse had done a test. I went out to get the test done only to be told that no-one was available (only 1 person apparently can do it) until at the earliest next week. I therefore am awaiting this appointment with swollen painful legs. I think the doctor needs to know how delayed a treatment is before he decides on prescribing medication

— Rosemary B

Verified review (2312559) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback, I am sorry to hear this happened.

Overall, how was your experience of our service? Neither good nor poor

Flu vaccine visitation

I was treated very respectfully.

— Quiet N

Verified review (2312554) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

Shingles jab

The doctor giving me the shingles jab was fine, and very nicely answered a lot of questions I had about all the 'official nudges' myself and husband had received from the surgery.

— Anonymous

Verified review (2312553) Review left 7 months ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Just a routine blood test. The check in machine wasn’t working again so went to desk as was told someone had taken me off as if I had had the test done? But gentleman amended that straight away

— Irene H

Verified review (2312551) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We will share these with our team.

Overall, how was your experience of our service? Good

Visit to dr

Good service

— Debra Y

Verified review (2312549) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

Menopause visit

Nurse was kind, caring and informative.

— Anonymous

Verified review (2312548) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you. We will share these comments with our team.

Overall, how was your experience of our service? Very good

Very happy

Very happy with treatment and staff

— Michael P

Verified review (2312546) Review left 7 months ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional service

I felt well cared for.

— Anonymous

Verified review (2312545) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments.

Overall, how was your experience of our service? Very good

Poor NHs services

As with most NHS services, you get to go through hell in order to get to see a doctor. My kids have severe stomach aches and for 4 weeks we have received any proper attention. No medications, no proper examination to ascertain what’s wrong with them. It’s heartbreaking.

— Anonymous

Verified review (2312537) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

I am sorry to hear this, please put in a complaint using the following email address [email protected] so that we can investigate.

Overall, how was your experience of our service? Poor

Lightheadedness

The appointment ran a bit late. The attending GP appeared to be impatient as they disclosed the diagnosis after the patient described their symptoms and condition, using a medical term, which is foreign to them and roughly explained it in a sentence or two. Then they asked the patient, "if that makes sense?" which did not make sense at the start until they searched in the medical term and showed a diagram, after the patient asked the diagnosis and its cause.

— Anonymous

Verified review (2311531) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback. If you would like us to investigate, please email us on [email protected].

Overall, how was your experience of our service? Neither good nor poor

Saw a Dr at short notice re a problem

The Dr was very thorough and asked a lot of questions to gain knowledge. However I felt secure in her conclusion

— Linda H

Verified review (2310328) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will share this with our team.

Overall, how was your experience of our service? Very good

Surgery visit

Walk in visit for a flu vaccination. Quick and easy

— Caroline T

Verified review (2309673) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Good

Blood sample

I had blood samples taken which is a quick routine. I was very welcome and advised why the need for my blood sample.

— Anonymous

Verified review (2309025) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

Excellent service

I recently attended Kingston Crescent surgery to see a doctor about a recurring sickness.
I filled out the form online and within an hour I had a call giving me an appointment time that same morning. I was very pleased with the staff, the doctor was excellent and the reception staff were friendly and polite.

— Brett S

Verified review (2307197) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you. We are pleased that the new system changes has improved the service for you.

Overall, how was your experience of our service? Very good