All staff, nurses and doctors are very friendly and try to help solve any health issues they can.
— Francesca H
Verified review (1399056)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Helpful, professional and reassuring
Very worried about my symptoms and got a appointment on the same day I rang which was excellent.
The GP who saw me was very helpful, professional and reassuring so top marks to him.
— Levi C
Verified review (1399057)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Recent Appointment
So hard to get an appointment at this surgery. The phones are extremely hard to get through on to make an appointment and when you do get through invariably all appointments have gone. if wanting to cancel an appointment who wants to hang on at number 15 in the queue to do this and frustrating I cant book a blood test on line. Receptionists are unhelpful at times.
— Anonymous
Verified review (1399053)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular. Blood test appointments will shortly be available on line.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Quick Appointment
Called up in the morning and was called back few hours later by one of the triage GPs, an appointment was made that afternoon, went in and was seen within minutes of my allotted time, friendly team and put my mind at ease straight away.
— Antony F
Verified review (1399029)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I was very happy with the thoroughness of the consultation and the further action and tests that were undertaken to get to the bottom of the problem.
— Kevin W
Verified review (1397822)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Attentive and supportive
The doctor was attentive and supportive.
— Gillian W
Verified review (1397715)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
I attended simply for a repeat blood test for my diabetes review. I waited no time at all and the nurse was extremely pleasant as well as being professional. I always dread the needle but I didn't feel a thing!
— Steven K
Steven K works at Ecumenical Catholic Church UK as Clerk In Holy Orders
Verified review (1397704)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment was prompt
Esg after appointment was good and blood tests were prompt.
— Anonymous
Verified review (1397682)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
My experience has been very satisfied with help and support from the doctors and reception staff in the main.
I have a lot of medical needs and have had cancer and have been followed up most of the time with patience and empathy. Thank you.
— gill harmer
T357072
Review left 6 years ago
This review complies with Google's policies.
Excellent doctor
Excellent doctor - very thorough and knowledgeable.
— Michelle T
Verified review (1396845)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very compassionate Doctor
In a desperate time I had a very compassionate Doctor call me at home. It is very much appreciated.
— Anonymous
Verified review (1396778)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Recent Appointment
I had a call from the doctor as I was feeling unwell the first doctor who called me was very kind, told me he hoped I felt better soon!! The second doctor who called me was the worst person I have ever spoken to!! He was rude, spoke to me as if I was wasting his time!! And tried to diagnose me over the phone by saying I had properly slipped a disc or something when he had not even seen me. I called up as I had signs of an UTI!!
— Kelly S
Verified review (1396787)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will share your comments with our team and take learning from it.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The service was perfect
The service was perfect, from the staff at reception to the computer booking system it all worked very well. Minimised wait times and very friendly calming nurse. 10/10
— Michael C
Verified review (1396694)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Recent appointment
I find your 'care givers' to be extremely rude. I get that they have to maybe deal with some 'challenging people' given your location, but they can be extremely rude.
— Stuart M
Verified review (1396658)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will share this with our team and take learning from it.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Kingston Crescent Surgery
Very good, did not have to wait to long, good services, will be telling people about it, thank you.
— Malcolm B
Verified review (1396649)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Recent appointment
Hone tomorrow it took me a month to get last appointment. Perhaps if you could get one things wouldn't get so bad.
— Tina G
Verified review (1396637)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Recent appointment
The receptionist are all rude.
— Alexandra B
Verified review (1396627)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will share your comments with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Kind and well prepared
The staff are kind and well prepared.
— Cristina-maria M
Verified review (1396590)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Kingston Crescent Surgery
The doctors are second to none but it's pretty much impossible to book a appointment unless it's a emergency and the counter staff leave much to be desired, I went in there and ask for a appointment for the coming Friday she then offered me Tuesdays then a Friday in two weeks then finally on the third attempt offered me a appointment on the Friday I wanted, why they couldn't just offer me the date I wanted in the first place is beggars believe.
— Neil R
Verified review (1396589)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that the appointment for your chosen date was not initially offered. We will share this with our team and take learning from this.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Trying to get Appointments
The system of getting Appointments is dreadful. Especially if you are working with 1 particular doctor. Calling 8AM every day to be told none available and to call the next day and this goes on for a few weeks
— Anonymous
Verified review (1396609)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular. All of our doctors are fully trained,therefore it is your choice if you want to wait to see a specific doctor.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
