Very satisfied with everything at the surgery. Needed to be referred and had a phone call with appointment the next day. Doctor easy to talk to.
— Roland B
Verified review (1396042)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly and extremely efficient
Blood test appointment was good, in earlier than time, Mrs Jane Groves was friendly and extremely efficient.
— Anonymous
Verified review (1396023)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
First decent service in years
The recent service I received from Kingston crescent was excellent. Probably because the Dr was a locum. The asthma nurse was also excellent. The Dr took me seriously and arranged for me to see the asthma nurse and I am finally getting help with my breathing problem.
Previously I have had to see nurse practitioners, who I believe are working beyond the realms of their limited knowledge. They did not take me seriously and fobbed me off with a cheap inhaler and could not get me out of the door quick enough. My lung capacity is poor. Would it be as bad as it is now if I had got help sooner? I will have to find out. The nurse practitioners just say come back if you need to knowing it is near impossible to get an appointment unless you are a regular.
The receptionists are sour jobsworths. The last thing they want to do is give anybody an appointment. If you want to be a receptionist all you have to do is be able to say no.
As usual everything comes down to money and doing everything as cheap as possible.
— Helena H
Helena H works at Pineapple Media as Company Director
Verified review (1396002)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Pracitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleased with the service
Had some minor surgery done to my face, was put at ease by Dr Monnery and the nurse helping him.
They explained what they would be doing and about the after care. Surgery was done very well. Was also offered some booster jabs. Very pleased with the service.
— Anonymous
Verified review (1395958)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
As I was there I thought I would also get my MMR booster jab as I was previously told that I can drop in anytime during opening hours and get the jab and no appointment was required. The initial appointment went smoothly and there were no issues. I then asked the reception lady for the MMR jab and she told me to wait outside the Duty Doctors room. I waited 45 min - 1 hour before a nurse took me to another room and finally gave me the booster. Clearly the surgery was short staffed that particular day but not impressed. Fortunately I dont visit the Doctors that frequently but I did miss my previous surgery on Queens Road. The staff and Doctors at my previous surgery were absolutely fantastic with me and my family. From my recent visits the majority of the reception staff appear unhappy talking to patients. It can come across as rude and patronising. All I can say is if you are not happy talking to people then find alternative employment.
— Anonymous
Verified review (1394758)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you waited for "1 hour" for your vaccination. We offer a walk-in service for vaccinations in order to best meet the needs of our patients. There can, however, sometimes be a delay depending on the clinical demand on any given day.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Careful and without discomfort
Appointment with nurse was on time. Treatment carried out carefully and without discomfort. Very pleased overall.
— Anonymous
Verified review (1394749)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
All was handled very efficiently
I received a text from the Surgery indicating that an urgent blood test had been requested by Dr. Monnery. I rang the surgery and was immediately offered an appointment in the afternoon on the same day. I was seen by the nurse, blood test done. So on this occasion, all was handled very efficiently.
— Ushakiran S
Verified review (1394297)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Would recommend
Lovely friendly professional staff and nice surgery, would recommend to family and friends.
— Terry S
Verified review (1394287)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Quick response
Quick response to my enquiry.
— Ronald H
Verified review (1394268)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Highly recommended
I’m always very happy to get an appointment as soon as requested and the Practice Nurse at Kingston Crescent really is a pleasure to see. Always give great advice on dressings and other services that can assist me in dealing with my disability. Highly recommended.
— Laura C
Verified review (1394275)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very understanding doctor
The lady doctor I saw was very understanding liked her very much, she had time to listen to you.
— Caroline P
Verified review (1394081)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Kingston Crescent Surgery
Told to ring the next day for an emergency appointment but that is totally unnecessary just a routine appointment would be great.
— Sandra L
Verified review (1394071)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that a telephone appointment was not available, you should have been advised to use our eConsult which would have been a more suitable alternative to gain the details required. We will share this with our team and take learning from this.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Always been happy with the care
I've been with this practice for years and have always been happy with the care from people on the phones right through to the doctors.
— Marian L
Verified review (1394012)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Very confident and accommodating
The nurse is very confident and accommodating.
— Anonymous
Verified review (1393979)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Holiday jabs
Went for holiday jabs. Quick service and helpful advice!
— Richard M
Verified review (1393971)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
GP appointments
Very hard to get appointments when needed, even emergencies are hard to get. Wait times are very long, by the time you speak to someone all appointments are gone and you get told to call back the next day, only to go through it all again.
— Louise S
Verified review (1393972)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular. We will continue to look at ways to improve this service to patients.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Recent appointment
Lovely doctors and nurses however reception could have more awareness and make patients feel more at ease and comfortable. The reception also didnt tell me my blood test was a fasting test because of this my test results could incorrect. However overall services are good and like I said nurses and doctors and brilliant
— Sammie M
Verified review (1393935)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to leave feedback. Your feedback is important to us and will be shared with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
First class service
First class service with no problems.
— Anthony P
Verified review (1393847)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Amazing, superb service
Amazing, went in before time, superb service.
— Kevin A
Verified review (1393843)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
A month ago I was examined at QA and a new medication given. On discussion with the GP he asked me to make an appointment for a blood test in one months time. Two weeks ago I was seen by the QA consultant and told I would be checked six monthly. He wrote to the GP asking for blood tests to keep an eye on chemical levels which coincided with what the GPs decision. Evidence of a good relationship between local and hospital staff.
— Alan W
Verified review (1393821)
Review left 6 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
