The online form makes life so much easier ... the doctor got in touch and followed up soon after.
— Amanda C
Verified review (1386385)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Efficient
I was treated with dignity and respect.
— Anonymous
Verified review (1385104)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Cervical Screening
Late appointment time worked well for me to fit around work. Member of staff kept me relaxed knowing it was my first time having one done. Would tell anyone that it’s nothing to worry about and over in seconds.
— Anonymous
Verified review (1384671)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I never feel rushed
Dr Monnery always takes time to understand how my mental health is affecting me. He cares and I never feel rushed.
— Anonymous
Verified review (1384605)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Urgent appointment
Needed an urgent appointment which I got. A referral was made and within 2 hours of being seen I had an appointment made for the hospital.
— Anonymous
Verified review (1384587)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Fantastic GP's, nurses, receptionists
My experience with this surgery since 2002 and never moved to another one else because very fantastic GP's, nurses, receptionists. They have good morals, helpful and co- operative ladies and gentlemen. I appreciate your support and great efforts since that time up to date. Thanks.
— Dawood A
Verified review (1384573)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Highly recommend this practice
Very efficient check in on screen, was seen in a couple of minutes or so. Doctor very helpful and informative. Highly recommend this practice.
— Anonymous
Verified review (1384595)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Travel Clinic
Making the appointment was easy enough although there was a 3 week wait. The nurse was friendly, welcoming, extremely thorough and patient. Explained everything well, making sure every member of the family understood what she was saying.
— Anonymous
Verified review (1384548)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
It is extremely difficult to get an appointment. The booking system is extremely unhelpful. When the doctor tells you to come back in a month you should be able to make the appointment then and there. The telephone manner of those who answer the phone varies greatly. Some are great but others are brusque, unhelpful and just seem to want you to get off the phone. The whole process is very stressful.
— Christopher W
Verified review (1382125)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you have not received a service to your expectations. We will ensure this is shared with our team and will make changes where we can with the limited resources available to us.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Travel Nurse
The travel nurse was lovely and very helpful.
— Anonymous
Verified review (1381785)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly and helpful
Doctor is very attentive, reception staff very friendly and helpful.
— Zheng W
Zheng W works at Global Student Company as Housekeeper
Verified review (1381416)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Doctors who genuinely care
Lovely doctors who genuinely care.
— Gemma P
Verified review (1381378)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Recent Appointment
When I visited the doctors I was lucky to meet good doctors, that what I like to say.
— Toomas R
Verified review (1381376)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Seen on time
I was seen on time and the staff were friendly and helpful.
— Laura B
Verified review (1381372)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Kingston Crescent Surgery
Friendly and efficient.
— Anonymous
Verified review (1381379)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Fast service, no waiting
It was good experience, fast service, no waiting at all.
— Anonymous
Verified review (1381349)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Kingston Crescent Surgery
Very kind and helpful.
— Janet B
Verified review (1381307)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Always punctual
I see the nurse every 12 weeks for my B12 and they have been always been punctual and send me a reminder which is appreciated.
— Stephen O
Verified review (1381300)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Appointment
Once you get an appointment the surgery and staff are very good, its getting the appointment first thats a pain.
— Paul S
Verified review (1381295)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Great service
Popped into the surgery early Monday morning to make an appointment, Doctor rang me within 20 minutes of leaving and he saw me within 2 hours.
Great service....thank you.
— Anonymous
Verified review (1381292)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
