Its a good surgery and the staff are very friendly and polite, but it's very hard to book an appointment specially with Doctors. Thanks.
— Tamana S
Verified review (1381277)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Recent Appointment
I saw a paramedic on this appointment he appeared very well distracted, left the consultation room several times and seemed confused about the tablets I should be taking.. most unsatisfactory and did not give me any confidence.
— Michael S
Verified review (1381315)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave this feedback. In order for us to investigate your complaint properly, we would be grateful if you could please contact the surgery directly and we will be happy to help.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I was relaxed and comfortable
I was relaxed and comfortable with the nurse.
— Anonymous
Verified review (1381254)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Recent Appointment
I find it impossible to get a doctors appointment. Cancelling an appointment with the nurse takes ages on the phone. Your receptionists are, in the main, very unhelpful. When eventually get in to see a doctor that’s all good.
— Anonymous
Verified review (1381247)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Extremely happy with the clinic
Extremely happy with the clinic in general and especially my personal doctor.
— Philip T
Verified review (1381173)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Full service
Went for a few issues ended up with a full service.
— Anonymous
Verified review (1380854)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Pleasant staff
Can’t really offer an opinion, only went in for blood test that was carried out on time by pleasant staff.
— Glyn D
Verified review (1380504)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleasant and very knowledgeable
The appointment time was spot on, no long waiting time,the lady I saw was very pleasant and very knowledgeable.
— Leslie E
Verified review (1380463)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
A pleasant experience all round
I am very happy with this surgery. I thought our old one was good but this surgery has surpassed that. I am surprised how easy it is to get an appointment when needed rather than wait for weeks, the staff are so helpful and friendly and no errors made, so far i feel very comfortable in the surgery whilst waiting its a pleasant experience all round.
— Tracy K
Tracy K works at N/A as Disabled Unable To Work
Verified review (1380390)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
Took 6 weeks to get a follow up appointment.
— Anonymous
Verified review (1380384)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
The service from the Nurse's and Doctors at the surgery is excellent.
— Ronald H
Verified review (1380276)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Efficient and courteous
I have always found Kingston Crescent Surgery to be efficient and courteous.
— Paul H
Verified review (1380039)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
I was really ill with a virus recently, rang surgery for an urgent appt to see a G.P. I was not happy that I ended up seeing a nurse and not a G.P. I dont feel that I was diagnosed in a professional manner, I feel so unhappy with this practice that I am seeking to go to another surgery. I just wish to add when i ring for an appt to see a G.P.
— Geoffrey H
Verified review (1379868)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Kingston Crescent Surgery
I managed to get an appointment using the online system. This was simple to use. The appointment covered what was needed and as an added bonus the Dr gave me a tetanus injection.
— Linda H
Verified review (1379762)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Cannot fault the practice
I was given an appointment with no problems for 9am today and was seen right on time. When the Doctor looked on his screen, it was noticed I needed a tetanus booster which he gave me.
I was also asked if I travel abroad and as I dove gave me a measles injection. I personally can't fault this practice.
— Judith
Verified review (1379716)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
First class
The diabetic nurse I saw was first class.
— William B
Verified review (1379689)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
First time to see diabetic team
I saw the diabetic nurse for the first time. They were extremely helpful and took the time to explain and give me other information.
— Anonymous
Verified review (1379697)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
So kind and polite
The nurse who changed my dressing from wounds, she is so kind and polite, she is very gently and slowly so I hardly feel anything I am very pleased.
— Fatime M
Verified review (1379678)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Always found the service good
Always found the service good, may have to wait bit longer when in surgery if doctors are busy but things happen.
Doctors, nurse are always very good in the way they treat you.
— Kenneth M
Verified review (1379677)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
I arrived early and seen quickly
My appointment was for a fasting blood test. I arrived early and seen quickly meaning I was in and out of the clinic before my appointment time.
— Peter H
Verified review (1379672)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
