Was very pleased with the care and efficiency, the surgeon and nurse made me feel at ease and the procedure was very quick, would recommend this to be done at this surgery rather than the hospital.
— Julie P
Verified review (1379660)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Staff very helpful and friendly
Staff very helpful and friendly, not too long waiting times for appointments.
— Anonymous
Verified review (1379653)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Good service
Good service at all times.
— Graham C
Verified review (1379645)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Excellent
Overall experience was excellent.
— Anonymous
Verified review (1379637)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Blood test
I had to have a blood test and it is hard to get blood out of me so 2 nurses worked together and made it easier for me.
— Anonymous
Verified review (1379634)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Reception excellent
Reception Excellent.
Nurses fabulous.
Wellbeing helped me give up smoking.
— Rita M
Verified review (1379633)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Did a good job
All concerned did a good job and as they should. So very happy.
— Collin B
Verified review (1379624)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
I was seen the day I called
I was seen the day I called, had my bloods done and a chest x-ray all in the same day. Well satisfied.
— Jean M
Verified review (1379619)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Kingston Crescent Surgery
Didn't even wait a minute to be called, didn't feel a thing when having my blood taken and the staff was very friendly.
— Shaun C
Verified review (1379607)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Always polite and happy to help
Staff are always polite and happy to help, the waiting room is always clean and tidy and the doctors, HCA's and others medical practitioners are always thorough.
— Laurel L
Verified review (1379599)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Efficient, professional
Efficient, professional and informative,
— Kenneth B
Verified review (1379600)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Very friendly and helpful
I have always found reception staff to be very friendly and helpful. I have never had an issue with any doctors. I like that the doctors now come out to call you and not just press a button to call you.
— Sandra C
Verified review (1379594)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Friendly staff
Friendly staff and didn't have to wait long for an appointment.
— William S
Verified review (1379590)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Kingston Crescent Surgery
Had a positive experience with GP during my ongoing treatment with care and follow ups, also surgery has great nurses and receptionists.
— Ausra S
Verified review (1379586)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Kingston Crescent Surgery
Nice and friendly.
— Anonymous
Verified review (1379565)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?
Your Recent Appointment
Got a text saying I needed an tetanus jab came to surgery was seen by Doctor immediately given jab and another one that doctor said I should have
— David C
Verified review (1379535)
Review left 7 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Useless phone system
I have just joined this surgery and so far have been unable to make an appointment over the phone. The phone system gives me 3 options, 1. Urgent appointment. 2. Non urgent appointment. 3. General enquiries. I tried the first two several times only for the phone system to cut me off. I then tried option 3, managed to actually speak to someone and was then told they couldn’t book an appointment for me as I'd come through to the wrong line. I explained that I kept getting cut off from the other lines but was still told they couldn't book an appointment. So I tried again and managed to actually get into the queing system! I was st position 10. It was progress made at least. After a min on hold the phone system then cut me off again. So it seems impossible to make an appointment over the phone. This all happened on Mon 21st Jan and I’ve just tried again on Thursday 24th and still the same. Not sure how you can run a surgery like this. I look forward to your response.
— James
Verified review (1320548)
Review left 7 years ago
This review was collected via NHS integration.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
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Review from Google
Reception staff were excellent on the phone and the doctor was very nice.. Was fearing the worst from the other reviews but couldn't have hoped for a better experience. Sorted my dad out no problem.
— Gareth Jones
T357076
Review left 7 years ago
This review complies with Google's policies.
Review from Google
This is not my GP surgery I was visiting for other reasons. Due to this I can not review appointment booking or the GP service. The receptionists were efficient however could be more friendly and welcoming. Nice spacious, clean, waiting room and the others working there I spotted seemed nice.
— Abigail Emma Darling
T357077
Review left 7 years ago
This review complies with Google's policies.
No response causing missed vaccination deadline
I'm meant to have travel vaccinations before I go away. I've completed the online form ten days ago. I had a call to check some details but then haven't heard a peep. I therefore completed the form again and didn't hear anything. Just tried calling to receive a prerecorded message saying the practice is closed. I'm now going to miss the deadline as vaccinations should be administered six weeks before travelling.
— Stuart C
Verified review (1320549)
Review left 7 years ago
This review was collected via NHS integration.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that there was an administration error and that this caused you inconvenience. We have shared this with our team and will strive to ensure that, in future, our service delivery meets your expectations.
