I've never had a bad experience. Everyone here has been very professional at all times. It's funny how no one can get an appointment, but in September 2018, there were 197 missed appointments .
— Costin Gusu
T357080
Review left 7 years ago
This review complies with Google's policies.
Outstanding care
I have been seen by an outstanding nurse manager with the Portsdown Group who is empathetic and very caring, she seems to be one of the rare people who genuinely cares and takes time to ensure that the problem is resolved as much as is possible - she is a credit to her profession and the Portsdown Group.
— Anonymous
Verified review (1320550)
Review left 7 years ago
This review was collected via NHS integration.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
0
0
0
0
0
0
Anonymous
Receptionists do not treat you with decency,do not listen to you,they keep you away for the doctors.to the phone is the same problem,they telling you to wait the phone back to the doctor,but do not call you back.
— Anonymous
Verified review (1320551)
Review left 7 years ago
This review was collected via NHS integration.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
0
0
0
0
0
0
Zero bedside manner!!!
I was referred to portsdown practice by the rheumatology dept. At Q.A. Today because, as a result of being on immunosuppressants, I had developed a streptococcus infection in three of my toes. I was phoned by A doctor from Somerstown who read the microbiology report and recommendation tp prescribe antibiotics. I told him I was allergic to penicillin. And some other antibiotics and he became very impaitiened and rude and to my astonishment said- “I have limited options here. What do you want me to do?” I was tKen aback and replied “I don’t know. You are the doctor” he then repeated the question and I answered that as the i de toon was serious the hospital were expecting him to provide antibiotics. Thankfully, I was the sent to Kingston practice where I was treated by the nurse manager , who couldn’t have been lovelier or more empathetic
— Anonymous
Verified review (1320552)
Review left 7 years ago
This review was collected via NHS integration.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
0
0
0
0
0
0
Staff issues
Reception staff at this surgery can be obnoxious and rude despite telling them your problems they do not care about your welfare once tellimg me to go to walk in centre at St Mary's as i had dressings hanging off risking infection
Regular required nursing appointments being cancelled Due to staff sickness and upon contacting surgery to be told basically tough is disgraceful even the complainants procedure nobody replies best advice use a different practice
— Disappointed
Verified review (1320553)
Review left 7 years ago
This review was collected via NHS integration.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you find our Reception / Contact Centre staff to be "obnoxious and rude" we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
0
0
0
0
0
0
Unable to make an appointment
I have been trying to get a routine appointment for four weeks now, all that’s available on line in cervical screening clinics. I did make a complaint and was informed there was not much they can ups do.
I was disappointed to find out that they have reduced their phone lines to only 15 to cover 6 surgeries and this is because they have had complaints about patients being on hold. Really poor for the biggest surgery in the area!
— Niccyw
Verified review (1320554)
Review left 7 years ago
This review was collected via NHS integration.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
0
0
0
0
0
0
Very rude staff at reception
This surgey is the most awful surgey that I have ever encountered. The staff are awfully rude and treat people with no respect. I tried ringing the surgey several times today and the phone was picked up, no answer and then the phone was disconnected on me. I then visited the surgey to make an appointment and was rudely told that in order to make travel appointment the doctor will call me, which I thought was bizarre. Have not received a call from the doctor yet. The staff at the reception could have been more respectful. Disgusting behaviour and staff like that should not be representing the surgey. It is highly embarrassing.
— Anonymous
Verified review (1320555)
Review left 8 years ago
This review was collected via NHS integration.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you find our Reception / Contact Centre staff to be "Rude" we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
0
0
0
0
0
0
Bad
Very bad, absolutely absurd the operators are very rude never get an appointment? The system is so bad it's just unbelievable bad experience I moved to another surgery and I will never come back!
— Anonymous
Verified review (1320556)
Review left 8 years ago
This review was collected via NHS integration.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
0
0
0
0
0
0
waiting time
Its me again, my first phone call was on hold for 29 mins and i call on another phone told to hang up on first call as it would never get a reply as it been to long put on hold and its been another 15 mins ans still no one has picked up , i think i shall try another surgery this one is a waste of time, very poor service,
— Graham
Verified review (1320557)
Review left 8 years ago
This review was collected via NHS integration.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
0
0
0
0
0
0
waiting time
Had to wait for almost 2 months to be seen, then when i was seen its been 3 weeks without any contact, i have phones today and have been on hold for 20 mins and counting and still waiting to be spoken too, i am in a lot of pain and don't think this is good enough it least you could pick up a phone from time to time,
— Graham
Verified review (1320558)
Review left 8 years ago
This review was collected via NHS integration.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
0
0
0
0
0
0
This is a family friendly Doctors
I have been with this Doctors for just over three years, I have brought my family and children to this Doctors due to how safe I feel while being treated here.
Over the years I have had a number of test and Hospital refuels done that have been quick due to the Doctors efforts and the treatment is fantastic, they have everything there from GP to HCA even a small minor operation room.
You will be involved every step of the way of your treatment and decisions. The Doctors will not sit on the PC writing away as hey tend to sit back away from the desk to fully understand what is going on, you will be able to build a good relationship with them also.
I can fully recommend this sugary
Same day GP or Nurse intervention
Calls from a Doctor no matter how busy they are.
Fast treatment
Confidential consolations.
— Jamie
Verified review (1320559)
Review left 8 years ago
This review was collected via NHS integration.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
0
0
0
0
0
0
Long waits, terrible perscription service
I've been with this GP for about 3 years and have finally had enough and am looking at other GPs.
There are very long waits for appointments, I'm usually told 3 weeks minimum though urgent appointments are booked the same day. Waiting for appointments is also long, I've not once been seen on time and usually feel rushed in my appointment.
The number services available have decreased with myself now having to have some treatments privately at my own expense or join a long hospital waiting list for "non essential" problems.
My partner uses the perscription service and has rarely had his perscription sent to his pharmacy on time, there always seems to be problems getting his medication in good time before he runs out.
I would not recommend this surgery, I've been to a number of far better ones in other towns.
— Anonymous
Verified review (1320560)
Review left 8 years ago
This review was collected via NHS integration.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
0
0
0
0
0
0
Amazing Service
I have seen one of the Nurse Practitioners at the surgery a couple of times and they have been outstanding. They are extremely helpful and very reassuring about my health concerns. The Nurse Practitioner takes the time to listen and acknowledge my worries. Always professional and reassuring. They are a credit to the practice and if I need to be seen again I hope to see them.
— Anonymous
Verified review (1320561)
Review left 8 years ago
This review was collected via NHS integration.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
0
0
0
0
0
0
Review from Google
Had to register here after old practice closure. So far so good but I wish it was easier to phone and the on line appts never have any spaces.
— amanda marshall
T357095
Review left 8 years ago
This review complies with Google's policies.
Review from Google
My Dr - Monnery great guy
— Robert Villaver-White
T357096
Review left 8 years ago
This review complies with Google's policies.
Review from Google
I have been with this Doctors for a while now. The Doctors are fantastic. My Doctor takes the time to sit away from the computer and talk, he makes you feel you can go there with trust and have a professional relationship with his patients.
— Jamie Foy
T357099
Review left 8 years ago
This review complies with Google's policies.
Review from Google
Good
— Joanna Russell
T357109
Review left 10 years ago
This review complies with Google's policies.
