Went for blood test, went in on time, asked nurse what the test was for and she explained everything.
Very nice nurse to talk to and gentle while taking my blood
— Anonymous
Verified review (2304686)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. We will share this with the team.
Overall, how was your experience of our service?
Very good
E consult
Very quick, did e consult and was called back an hour later. Staff very helpful.
— Elizabeth P
Verified review (2304677)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback.
Overall, how was your experience of our service?
Very good
Speedy response
I was able to access a medication request and then offered a referral appointment which I was able to access via a message. It was quick, easy and definitely better service than having to call each day and await an appointment. Thank you
— Anonymous
Verified review (2304674)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased the change in system is working for you.
Overall, how was your experience of our service?
Very good
Unable to see a GP
I am 6 weeks postpartum and recovering from high blood pressure, an infection, high cholesterol and other various issues. Due to the new online system Anima you have to have one very specific issue and follow a set criteria or set questions which is impossible if you don’t fit within that.
I asked to see a GP in regards to medications that were treating Preeclampsia and ended up with very low blood pressure instead! When booked in for an appointment I was booked in with a HCA which resulted in them being very frustrated towards me and my partner as all they could do was take my blood pressure (which I did not need as I have a monitor at home). When I call the surgery at 8am they are unable to assist in booking a GP appointment over the phone. I feel this needs to still be an option to speak to a human being instead of being re directed to forms online.
— Lauren B
Verified review (2304582)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that our change in system does not appear to have worked well in this instance. With any new system we must listen to our patients and make changes where we can. Please be assured we are constantly reviewing feedback and making changes where required and appropriate. There currently are not plans to revert back to appointments made via the telephone.
Overall, how was your experience of our service?
Very poor
Kingston Crescent Surgery
All was well
— Anonymous
Verified review (2304552)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you.
Overall, how was your experience of our service?
Very good
Feedback
I filled in the form for an emergency appointment for my 5 week old baby, I had a phone call that day to book an appointment for 3 days time. 3 days time for a poorly 5 week old baby that has a temperature is disgusting, there is no duty of care what so ever.
— Anonymous
Verified review (2304395)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
I am sorry this happened, please contact us on [email protected] so that we can investigate.
Overall, how was your experience of our service?
Very poor
Diabetes blood test
I was advised by the surgery to get book for a diabetes blood test but my test results show hepatitis test results. Can't see this is correct
— Sarah F
Verified review (2304327)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Please contact the surgery to discuss.
Overall, how was your experience of our service?
Very poor
Smear screening
It is very good and the environment is very friendly
— Anonymous
Verified review (2304201)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback.
Overall, how was your experience of our service?
Good
The treatment was excellent
I made an appointment online which was quite simple. Received a reply very quickly, the treatment was excellent. Communication very good and timely
— Peter G
Verified review (2304170)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. I am pleased we have provided a service for your expectations.
Overall, how was your experience of our service?
Very good
Sick note
I requested for a sick note and it was done.
— Deborah A
Verified review (2304096)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback.
Overall, how was your experience of our service?
Very good
Good appointment
Arrived a bit early, I was seen on time, very quickly, very polite.... Excellent
— Peter L
Verified review (2304078)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments.
Overall, how was your experience of our service?
Very good
Covid and flu jabs
Short wait, I thought, very efficient doctor.
— Susan T
Verified review (2304040)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you.
Overall, how was your experience of our service?
Very good
Appointment with nurse
Very friendly, approachable nurse, easy to talk to and was not rushed at all.
She is a massive credit to your team.
— Anonymous
Verified review (2304039)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will share this with our staff.
Overall, how was your experience of our service?
Very good
New system is dreadful.
Unhappy as to fill in forms when unwell to arrange a telephone call from a GP. However when I did get the phone call the GP guidance was reassuring.
— Anonymous
Verified review (2304028)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for leaving feedback. I am happy to see you had a positive experience.
Overall, how was your experience of our service?
Neither good nor poor
Keep it simple
Just what the doctor ordered.
— Anonymous
Verified review (2304009)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you.
Overall, how was your experience of our service?
Very good
Excellent treatment
Very friendly and professional treatment
— Roger G
Verified review (2304006)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments.
Overall, how was your experience of our service?
Very good
Blood Test Appointment
I arrived earlier and it seemed busy but regardless I was seen early and staff all seemed very polite and helpful. Appointment was very quick and easy
— Dylan C
Verified review (2304004)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will share this with our staff.
Overall, how was your experience of our service?
Very good
Injection
Friendly, efficient
— Patrick O
Verified review (2303992)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you.
Overall, how was your experience of our service?
Very good
Service was brilliant
Very helpful nurse who took my blood was lovely and service was brilliant
— Perry S
Verified review (2303982)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind comments.
Overall, how was your experience of our service?
Very good
KC Surgery
Good parking.
Easy clock-in.
Seen before appointment time.
Lovely friendly nurses.
Proficient and professional.
Overall, couldn’t have wished for better.
Thank you.
— Anonymous
Verified review (2303981)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for all of your positive feedback.
Overall, how was your experience of our service?
Very good
