The nurse was absolutely brilliant, talkative, very calm
— Shelley C
Verified review (2294301)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
It was nice to actually see a doctor
It was nice to actually see a doctor. Who was very nice and compassionate.
— Maria R
Verified review (2294298)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
Doctor was very nice
Doctor was very nice and gave me the advice I need.
— Anonymous
Verified review (2294297)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Good
Excellent as always
Thanks again to the staff for a very efficient and friendly visit
— Anonymous
Verified review (2294293)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
First time using Anima
Swiftly dealt with and a good resolution.
— Anonymous
Verified review (2294289)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
Can never get into doctors anymore
Can never get an appointment anymore, doing that thing online. I struggle, it’s very hard to get to see a doctor or nurse
— Anonymous
Verified review (2294288)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Access will always be an issue as on the whole demand is higher than we can safely offer. That said since moving over to Anima we hare receiving much more positive feedback on the access available. We are in the early stages of the new system, please bear with us and we are confident that access should improve.
Overall, how was your experience of our service?
Very poor
Blood test
Excellent, prompt appointment, lovely nurse
— Nickola T
Verified review (2294285)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
That's great, thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
Feeling very dizzy and sick
I thought the fact that the GP was time limited and I forgot to discuss the fact I had 1 more problem.
— Diane H
Verified review (2293371)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Good
Blood appointment
Very efficient and quick visit and on time. Thank you
— Anonymous
Verified review (2292434)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you!
Overall, how was your experience of our service?
Very good
Blood test
Staff very good
— Anonymous
Verified review (2292068)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Efficient, pleasant and straightforward
Good overall service, receptionist efficient, pleasant and straightforward, practice nurses professional and friendly, very good
— Robert H
Verified review (2291875)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
That's great, thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
Very sympathetic and helpful
Received by a practitioner who was polite, caring and very helpful. Did all she could to help. Very sympathetic and helpful. Very knowledgeable and very helpful, explaining problems and solutions. Could not ask for any better treatment.
— Geoffrey O
Verified review (2291799)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
That's great, thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
HRT
Claire was brilliant, said about changing HRT to help me, very very pleased
— Charlene B
Verified review (2291794)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Great, thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
Perfect service
Me and my child visited the GP yesterday. We received a very thorough diagnosis and valuable advice. We are already feeling much better. Thank you so much for the professional and caring approach — everything was fine
— Liudmila H
Verified review (2291784)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
That's great, thank you for leaving feedback. We really appreciate it.
Overall, how was your experience of our service?
Very good
No appointment
Used Anima, was told 3days for an appointment, where is it?? We’re on day 5 now….
— Anonymous
Verified review (2291773)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. For clarification, you receive contact within 3 days, not a guaranteed appointment within 3 days.
Overall, how was your experience of our service?
Very poor
Blood test
I didn’t have to wait long for my blood test. The Nurse was very friendly & quick, it was all over in no time at all.
— Jacqueline H
Verified review (2291726)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Great, thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
Diabetes review
Did not have long to be seen, very good check over
— Anonymous
Verified review (2291723)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
Kingston Crescent Surgery
They were running late due to back log of patients
— Gillian H
Verified review (2291722)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. I am sorry that we were running late, we do all we can to try to stay to time. Apologies for any inconvenience.
Overall, how was your experience of our service?
Very good
Left in the dark
I initially went in for a blood test and didn't hear anything for a week until I got a text message saying I needed another blood test. Again didn't hear anything until I got another message saying I needed yet another blood test. That was a little while ago now so I assume they found nothing but I still have no idea what they were testing for, should I be looking out for anything? Should I be making some lifestyle changes? It would be great if they could just talk to me more that would be really helpful.
— Anonymous
Verified review (2291721)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are a no news is good news Practice, however, you should know why you are having tests. If you have access to your records results can be viewed by you. If you want to discuss the tests please submit an Anima and this can be arranged.
Overall, how was your experience of our service?
Poor
Review from Google
lovely telephonists, never had a problem and incredibly helpful!
— Emily England
T356817
Review left 8 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your feedback.
We are delighted to hear that our telephonists have been helpful and supportive. Your kind comments will be shared with the team.
