Kingston Crescent Surgery

Made me feel comfortable

The lady was lovely, made me feel comfortable, listened to what I had to say

— Anonymous

Verified review (2218684) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

I am glad to hear this, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

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Which best describes you? Patient

Kingston Crescent Surgery

The service was satisfactory

— Funmilayo O

Verified review (2214849) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Thank you

Doctor explained and checked up every detail for me, thank you very much.

— So M

Verified review (2214206) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very understanding

Very understanding and friendly service

— Paul J

Verified review (2214198) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and helpful

Nurse was friendly and helpful

— Dora K

Verified review (2213811) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treated with respect

I was treated with respect by the staff.
The member of staff who treated me was pleasant and made time for a little chat which goes towards a good experience at a doctors.

— Anonymous

Verified review (2213769) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback, I will pass your comments on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was treated with respect

I was satisfied with my treatment and I was treated with respect.

— Anonymous

Verified review (2213686) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Made to feel at ease

Good experience.
From being very anxious was made to feel at ease.

— Marie H

Verified review (2213529) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

That's great. Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

I got an appointment for blood tests quickly and was treated very well

— Anonymous

Verified review (2213493) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Genuine care and compassion

Feedback regarding recent appointment with Nurse Jessica Delaghne
Please pass my thanks onto Jessica for always treating me with understanding, genuine care and compassion - she is an amazing Nurse.

— Aysha M

Verified review (2211539) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

What lovely feedback, thank you so much - I will pass your comments on.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Last Friday (9/5) I had a Blood Test at Kingston Crescent Surgery and I had a worry about the needle used to extract my blood out is whether a new and unused because I am always to be shown and informed in front of me by a healthcare assistant or registered nurse before taking a blood test. And the blood test was run so fast and I was not informed about when the blood test result will be available.

— Anonymous

Verified review (2209818) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will always use new needles and usually prepare the kit whilst the patient is in the room. If you get in touch with us we can put a note in your records to be clearer with this moving forward, as the room may not always be set up for it to be easily visible. Blood test results are typically 3 days - some tests can take longer. Please visit our website for more information on test result timeframes.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Pick up a prescription.

— Anonymous

Verified review (2209360) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Went for blood test and as usual staff were pleasant and helpful, the nurse made an appointment for me to see a doctor so that I could have my covid vaccination whilst I was at surgery which was very much appreciated.

— Jackie R

Verified review (2208995) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Quick appointment, in and out in 10

— James J

Verified review (2208602) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

Pleasant reception by the reception staff. Electronic reception did not work for me.

— Daniel M

Verified review (2208590) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly staff

Very positive, friendly staff as usual

— Caroline L

Verified review (2208542) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

Very helpful and informative

— Anonymous

Verified review (2208443) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Your recent appointment

I came into the surgery to hand in a blood pressure chart for my husband. I spoke to the receptionist about an anomaly in my husband's medication. She told me she would pass on my worries and if there was a problem we would be contacted

— Julia P

Verified review (2207341) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Very patient and caring

The overall attitude of the staff I see is very patient and caring. Respect is always shown to me as an elderly person encountering the difficulties old age brings for the first time. Any explanations or directions given are easy for me to understand. Thank you

— Anonymous

Verified review (2205585) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

I am so glad to hear this, thank you for taking the time to leave feedback. I will pass your comments on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Superb

I had trouble with my left ear in as much as I had gone deaf in that ear!
I thought it maybe the fault of my hearing aid so I went to Scrivens who supplied them and was given an appointment to see one of their Guru's who after a thorough investigation of my ear informed me that I had an infection in the ear and said I was to make an appointment with my GP and in the meantime he would write to the Crookhorn Practice reference my trouble.
So that's how I came to be sorted out.
The Lady I saw was superb and quickly identified the problem and wrote a prescription out for treatment, which I feel now that it has worked wonders and I can now say my hearing has improved significantly. Thank You

— Marshall C

Verified review (2205491) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

I am so pleased to hear you got the treatment you needed, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient