Kingston Crescent Surgery

Everything was fully explained

Everything was fully explained and I was given a chance to ask questions

— Anonymous

Verified review (2205360) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very professional

Very professional and helpful

— Anonymous

Verified review (2205251) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

COVID jab

Drop in for COVID jab. Short wait. No problems.

— Anonymous

Verified review (2205207) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great service

I was seen within 2 hours of making contact with 111. Great service

— Alex K

Verified review (2205114) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

I am glad to hear this, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

Very good service

— Istvan B

Verified review (2205103) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Great

Great service

— Tracey B

Verified review (2205085) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Good service

— Graham T

Verified review (2205030) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback. Unfortunately, unless the appointment before you is free, then we are unable to see patients early due to other patients being seen at their appointment time.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

Very good service

— Anonymous

Verified review (2205028) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Helpful appointment

My appointment with the Dr was really helpful, she has arranged all the tests etc I need to find the issue and get it sorted. The receptionist was also really nice and friendly. Many thanks.

— Anonymous

Verified review (2205022) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

That's wonderful to hear, thank you for taking the time to leave feedback, I will pass your comments on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great staff

Excellent visit, very quick and great staff.

— Christopher S

Verified review (2205013) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Oh that's great to hear, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

Blood test

— Anonymous

Verified review (2205007) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

Very happy and very helpful

— Caroline F

Verified review (2205005) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly staff

Om time, friendly staff

— Tony R

Verified review (2204934) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Appointment

Very poor experience with this surgery, they are not helping people at all. I have booked blood test because I'm nearly two months on sick note and they said I can't do it because is not reffer by doctor, they didn't even inform me that they can't do it test for me, I have problems with walk and it was so awful when they said they can offer VACCINATION if they knew I have medical problems.

— Anonymous

Verified review (2201858) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you fory our feedback. It is correct that you are unable to book a blood test with a blood form being raised first, therefore if the surgery do not initiate the request then you would need an appointment to discuss this with a clinician first as there may also be other options. We will communicate to staff to check with patients that they have been asked to book a blood test to save wasting patient time, and appointments

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Diabetes check.... Only had blood taken and they gave me wrong urine sample bottle. I had to go back today to do it again and make another appointment for feet blood pressure etc.
Results on app did not give my cholesterol reading so I was asked to decide on statins but couldn't if I didn't know my reading. I had to speak to pharmaceutical chap, he was ok but didn't know anything about the app and couldn't advise how I could get the missing cholesterol reading on the app, he just wanted to talk about statins and risks, so I will have to phone again tomorrow. Lots of time wasted for myself and the surgery as things were not done correctly. The staff I spoke to were very pleasant but I think they could be trained better on the practical work

— Anonymous

Verified review (2201699) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We apologise that you were given the wrong urine bottle and that resulted in additional trips to the surgery - we will ensure this is communicated to our teams for the future. Unfortunately our staff don't get to see the patient side of the app so are not able to help with navigating it; however the clinician should have your cholesterol reading in their view when discussing your options. If you would be so kind as to contact the surgery and give your details (this review is anonymous) we would be happy to look into this further. Thank you.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Very efficient blood test. Willing to extend the checks for additional areas of investigation as it was convenient

— Peter C

Verified review (2201082) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

That's good to hear, thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

Very good service

— Anonymous

Verified review (2200798) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

Easy to book up

Diabetes review. Easy to book up and on time. The healthcare professional was excellent.

— Anonymous

Verified review (2200786) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Perfect. Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service

The nurse that I see fortnightly is friendly, always smiles and always ask how I am, excellent service from her.

— Anonymous

Verified review (2200776) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Oh that's great to hear. Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Blood test appointment

— Georgina D

Verified review (2200740) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient