Kingston Crescent Surgery

On time

The appointment was on time
I received an assessment and advice on my diabetes

— Alain A

Verified review (2200696) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very nice surgery

Very nice surgery, treated within 3 minutes.

— Anonymous

Verified review (2200687) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service

Excellent service and very professional personnel.

— Irene W

Verified review (2200683) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and informative

Receptionist was quick and informative

— Anonymous

Verified review (2200678) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Caring and efficient

Staff are always kind, caring and efficient, top marks

— Carole C

Verified review (2200585) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you so much for leaving lovely feedback.

Overall, how was your experience of our service? Very good

Very useful appointment

The appointment was very useful for information and advice.

— Joanne G

Verified review (2199827) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Tried to get an appointment for elderly mother via phone. First day I was cut off when I was third in queue. Once I eventually got through there wasn’t anything available so I would have to try again the following morning. Which I did.
The doctor phoned after I sent photos via link.

— Peggy B

Verified review (2198387) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry to hear you were disconnected at third in the queue. If you can contact the practice with the date/time and number that you used we will be able to look into this. We are an appointment led service and only have a finite number of appointments, however we are pleased to hear that by following process the next day you were able to get your mother assessed.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Kingston Crescent Surgery

It was a satisfactory review of my medicines and the conversation was informative, keeping me up to date and feeling involved.

— Michael S

Verified review (2198302) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Smear test with Claire.

— Anonymous

Verified review (2198213) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

The person who takes blood samples should be able to take blood pressure of the patient as well. Blood pressure machine did not print out my name and should be set up for left arm. How many sentences do you want before you accept this? Don't you accept scores other than perfect?

— Anonymous

Verified review (2198198) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for review. If you read the reviews across the sites you will see we accept reviews of all ratings. It is likely that you saw a Phlebotomist for your blood test, who does not have blood pressure appointments built into their clinic. We do have machines in reception that can be set up for right and left arm for our patients to take their blood pressure reading, and you are welcome to drop in to any open site to take that reading

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment went well

Friendly, helpful nurse - Sue
Easy to book appointment and appointment went well, everything explained properly

— Sarah B

Verified review (2198132) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very welcoming

Very happy with staff, service and outcome. Hayley was very welcoming and put me at ease

— Joanne T

Verified review (2197942) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback, it is really appreciated.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Appointment with podiatrist

— Anonymous

Verified review (2197903) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen on time

Saw Dr Nicholson and was seen on time. She took time to listen to me and my concerns on the day and was extremely lovely and professional. I didn’t feel rushed and the appointment was very productive.

— Terissa D

Verified review (2197902) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

I am glad to hear this. Thank you for taking the time to leave feedback, I will pass your comments on.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very pleased with the outcome

Seen very quickly, everything was explained, very pleased with the outcome

— Anonymous

Verified review (2197871) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Amazing. Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Excellent Staff

Excellent Staff, Very Efficient

— Anonymous

Verified review (2193739) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Perfect. Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Helpful appointment

Well prepared appointment. Next date sorted. Extra information given.
Helpful appointment.

— Anonymous

Verified review (2193688) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

That's great. Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

I was treated in a fair way but I have not much to say

— Anonymous

Verified review (2193666) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Good

Appointment

When seen, pretty good. Phoning for appointment still an issue especially when working and in an environment where not allowed to use phones at that time.

— Anonymous

Verified review (2193522) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are reviewing our access in core hours. We do offer a variety appointments on line as well, which we appreciate can be useful for working people or those who do not have phone access during the day. A lot of these appointments are available to book any time, and GP telephone appointments released in the week at 7pm.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Blood Test. Dealt with on time and very efficiently. No complaints from me at all.
Thank you.

— Anonymous

Verified review (2193449) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Great. Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient