GP, Dr Monery was a very professional, knowledgeable, thoughtful, caring and very helpful. All advice that he has given me will improve my health. I also commend a receptionist Miss Jahan Nusrat because she is very caring and helpful. Thank you so much to both of them.
— Dunjezada Kamenica
T356836
Review left 1 year ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your feedback.
We are delighted to hear that Dr. Monnery provided professional, knowledgeable, and caring care, and that his advice will help improve your health. We are also pleased to hear your kind comments about the receptionist and her helpfulness. Your appreciation will be shared with both of them and the wider team.
Prompt , efficient service
I arrived well before my appointment time and didn’t have to wait long. Had my blood tests done well before my allocated time and the nurse was brilliant.
— Anonymous
Verified review (2157009)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Great, thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
Appointment
I think the trainee nurse said that vein burst in the right arm, I can only asume the needle went through the other side of the vein. So the trained nurse took the bloods from the left arm.
Trainee also fumbled with the ECG, but I guess people have to train.
— Anonymous
Verified review (2156388)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for leaving feedback. Unfortunately I am not clinical, so I would not know, but thank you for understanding that we do need to train our staff.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Good visit, on time and pleasant, friendly healthcare assistant. All appointments should be the same always.
— Anonymous
Verified review (2156298)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
All good
On time, in and out, all good.
— Clive P
Verified review (2156277)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Perfect, thank you.
Overall, how was your experience of our service?
Very good
Excellent
Corticosteroid Injection. Excellent - everything I needed to know was explained clearly, it was all very straightforward. The only reason I marked down “involvement in my treatment” is that there were other things raised in my eConsult that require a discussion. However, the outcome of this appointment was excellent as it addressed the immediate need and I was helped in understanding what to do with regards to the other.
— Anonymous
Verified review (2156108)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very good
Been very good, nice and quick
— Angela W
Verified review (2155854)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
Very pleased
Not long after I arrived I was called, very pleased, got problem sorted
— Pamela S
Verified review (2155851)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Great, thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very good
I arrived 20 minutes early and was seen 15 minutes after my appointment time, the nurse was very good and took my blood with little pain and answered the few questions I asked .
— Barry H
Verified review (2155762)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Good
Seen on time
Attended at Kingston Crescent surgery for a blood test. Seen on time by a very friendly and professional HCA.
— Anonymous
Verified review (2155738)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
That's great, thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent service
Very pleasant and well informed nurse practitioner. Excellent service.
— Anonymous
Verified review (2155728)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Very efficient
— Anonymous
Verified review (2155679)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
I came in for a routine blood test and I was called in once I had checked in. The nurse was very efficient and the blood was taken very quickly.
— Robert C
Verified review (2155676)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
That's great, thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Receptionist failed to book me in for an appointment causing me to overrun my parking by 40 minutes resulting im me receiving a £70.00 parking ticket-not impressed. Will be looking into reclaiming the parking fine from the surgery.
— Dennis W
Verified review (2155666)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Please be aware that you do get 90 minutes parking, there are plenty of signs around the car park stating this. You are welcome to appeal if you were within the surgery for over 90 minutes, but we often find that these people will also go off to other places whilst still being parked in our car park, as we can see what time you were checked in, and when you left. If you would like to appeal, please email us at [email protected].
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Very helpful.
— Jane B
Verified review (2155661)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Ggood
— Philippe H
Verified review (2155660)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Good
— Anonymous
Verified review (2155652)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Really satisfied with the service
The Doctor was very thorough and explained everything, I was really satisfied with the service provided
— Michael B
Verified review (2152684)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Easy to book online
Appointment was really easy to book online and choose from a variety of time slots. Nurse who I saw was super nice and professional and made me feel at ease. Entire appointment was quick and easy!
— Anonymous
Verified review (2152592)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Overall I was happy with the actual treatment but the journey to it was not as I would normally get with the surgery.
— Mark P
Verified review (2151589)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for leaving feedback.
I can see that you re-booked using the link given, unfortunately there must not have been any appointments available at that time at Somerstown when you booked. Re your blood pressure, it is down to the practitioner whether they have capacity to do extra in the appointment, a blood test slot is only for 5 minutes, and I can see that the appointment had already exceeded the 5 minutes, our apologies for not being able to get this done in one appointment for you.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
