Not good, often feel not listened to. Recently saw a GP and when he asked me a question answered it himself. He seemed to ridicule me even in his notes on my app its the same. Didn't even get out of his chair to listen to my chest in fact he placed the stethoscope on my collar bone over numerous clothes. Was sent away without any explanation as to why I was feeling so ill.
— Anonymous
Verified review (2151539)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
We are sorry to hear this. Unfortunately you have given this feedback anonymously so I cannot investigate, but if you would like to put in a complaint for a formal investigation please email us at [email protected].
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The doctor was very attentive
It was my first time face to face with a doctor ( finally) and that's very important to a patient that is struggling in many ways and feeling blue. Usually is 5 minutes on the phone which makes us feel very uncomfortable and rejected, right?! So, it was very important and the doctor was very attentive to my problem.
— Cristiana C
Verified review (2151486)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
We are glad to hear you were happy with your experience, I will pass your feedback on.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Polite, helpful, patient
Polite, helpful, patient staff despite often being very busy
— Geoffrey S
Verified review (2151242)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I was seen after just a 5min wait by a lovely nurse, very friendly and explained the procedure and why I was having it.
Then I went to the doctor for an injection, who was also very professional and helpful.
— Teresa M
Verified review (2151236)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
That's great, thank you for leaving feedback, I will pass your comments on.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Quick service
Very quick service and smooth
— Andrew J
Verified review (2151215)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
That's great, thank you.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Blood test taken, no problem at all
— David M
Verified review (2151213)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Perfect, thank you.
Overall, how was your experience of our service?
Very good
Friendly and efficient
Fast, friendly and efficient.
— Hilary G
Verified review (2147222)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
Very prompt, professional
Very prompt service, I was out before my appointment time, Karen Adam’s was very pleasant and professional
— Malcolm W
Verified review (2147048)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for leaving feedback, I will pass your comments on.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent service
Arrived at the surgery, checked in using the monitor, only a few minutes away greeted with a smile and excellent service all around.
— James J
Verified review (2146729)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave feedback, I will pass this on to the team at Kingston.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Fast blood extraction. Very accurate, one shot.
— William B
Verified review (2146654)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Perfect, thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Fast and easy appointment
Very easy to make an appointment via the NHS app. Fast and easy appointment with friendly staff.
— Raymond H
Verified review (2146200)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Perfect, the NHS app is a great benefit! Thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
My appointment was at 9.30am, Surgery text to cancel my appointment at 8.10am with no explanation
— Anonymous
Verified review (2145943)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Unfortunately things out of our control happen, I cannot investigate as you have left this feedback anonymously, but I would assume because of staff sickness, in which case there isn't much that we can do about this. There is also a walk in blood taking service at St Mary's hospital for future reference.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Took good care of my mum
Staff were kind and efficient and took good care of my mum. We would be at a loss without the support of the KCS team
— Anonymous
Verified review (2145889)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
I am very pleased to hear your feedback, I will pass this on to the team at KCS, thank you!
Overall, how was your experience of our service?
Very good
Prompt appointment
Prompt appointment the nurse was friendly and apologised for the wait which was just 10 mins quick no fuss.
— Michelle P
Verified review (2144065)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Good
Good appointment
My visit to the surgery was better than expected. The surgery was quiet, I went straight to reception and checked in. Within 10 minutes I was called by the nurse and then I left within 20 minutes. It was very easy.
— Anonymous
Verified review (2142991)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Perfect, thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Hayley couldn’t have been more pleasant
Hayley couldn’t have been more pleasant, accommodating and professional. A first class service.
— Alan T
Verified review (2142972)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Amazing, I will pass your lovely feedback on, thank you.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very satisfied
I am very satisfied because I have seen a lot of benefits
— Anonymous
Verified review (2141859)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
I am glad to hear you are satisfied, thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Prompt and well explained
I was seen quickly. I asked for and was given a thorough explanation of the reason for my test.
— Suzanne D
Verified review (2141843)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
That's great, thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very satisfied with the treatment
I was very satisfied with the treatment I received.
— Anonymous
Verified review (2141732)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Great service
Great service and experience.
— Chantelle H
Verified review (2141683)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
