Kingston Crescent Surgery

Great

Great as always

— Ewa D

Verified review (2141592) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My Asthma/COPD nurse was excellent.

My appointment was on time. I received great help from the desk staff about logging in to the site internet and the support I received from my Asthma/COPD nurse was excellent.

— Michael S

Verified review (2141571) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback, I will pass your comments on.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I am pleased with the outcome

Everything was as expected and I am pleased with the outcome.

— Christine H

Verified review (2141512) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

That's great, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

All good

All good

— Kevin B

Verified review (2141488) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I found the receptionist extremely helpful

Found the receptionist extremely helpful as I had a problem registering, also you were able to accommodate my husband who didn't have an appointment but was able to have his vaccinations alongside me, the doctor was very pleasant

— Anonymous

Verified review (2141470) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback, I will pass on your comments to the team at Kingston.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Booking was simple

Once I remembered to use the text within the 7 days of receiving it, booking was simple. I did need to go a long way in advance to find a time and location suitable, but as it wasn't an emergency, just a check up it wasn't a problem.
On the day I was seen within 5 minutes of my appointment time, the nurse was friendly but professional and she managed to arrange a vaccination I was due whilst I was there so no need to make another appointment which would mean more time off work.

— Clare H

Verified review (2141458) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

We are glad to hear the process worked well for you, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Seemed pointless, this is why GP's are busy for no reason. there was no reason for the appointment made for me. came in for a diabetic review that I didn't need but was told it was needed. came in, Doc weighed me. made a sarcastic comment about me gaining weight after Christmas. spoke down to me and was fake nice. tried talking to me about things, when I said I didn't know what the definition of the word she used was she used the word to define it making it pointless, seemed to get funny with me when saying you can't use the word to define it. overall 30 minutes of wasted time and money for me and the NHS. Do like, however, that they will listen when I refuse to change my medication as have tried multiple different types and know what is working for me and what isn't.

— Anonymous

Verified review (2141453) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

I am sorry to hear you are unhappy, I cannot look further into this as you have left this feedback anonymously. If you would like us to investigate, please put in a complaint to [email protected].

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

I went for a blood test which was efficient and I wasn’t kept waiting for long, I now await results.

— Colin K

Verified review (2141383) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

Although it seemed rushed, a good time.

— Julie H

Verified review (2141365) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Appointment

It is all ok.

— Mohammed H

Verified review (2137686) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Good

Appointment

The nurse I saw was brilliant, she told me that I needed to make an appointment to see the Dr. That is proving really difficult as I can’t go online. My right hand is riddled with arthritis and the left arm is artificial, so that can’t help, my carer I have coming doesn’t do online and 4 times now I have had to wait as I try to get through only to be 30 in the queue then told later there are no appointments try tomorrow. The receptionist are sympathetic but they can’t do anything, I think when you reach a certain age like me nearly 77 no one is bothered, a bit like the Chancellor Reeves of the Treasury Thieves lies about her qualifications to attempt to do a job she doesn’t comprehend properly. The Country is in a sad state of affairs.

— Margaret H

Verified review (2137492) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback. I am sorry that you are struggling to get an appointment. Our urgent on the day GP appointments are released at 8am and 2pm every day, but they do go quickly, as you can imagine, so you will need to phone as soon as open. Our routine GP appointments are released at 10am every day for 1 week ahead, so again, they also go quite quickly so you need to phone as soon as they are released. We realise the situation is not ideal, but this is a nation-wide issue we are facing across primary care.

Overall, how was your experience of our service? Good

Recent appointment

Kingston Crescent Surgery

— John W

Verified review (2137143) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Blood tests.

— David P

Verified review (2137079) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Good.

— Kit H

Verified review (2136657) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Overall it was good.

— Anonymous

Verified review (2136561) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Who likes visiting the dentist? Very few probably, if any. Everything is done to make me feel as relaxed as possible.

— Anonymous

Verified review (2136267) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very kind and courteous

The nurse who did the appointment was very kind and courteous.

— Anonymous

Verified review (2136255) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Kind and helpful

Kind and helpful people.

— Anonymous

Verified review (2136222) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

It was good.

— Kadijatou J

Verified review (2136202) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

Must admit, seems to be improving.

— Anonymous

Verified review (2136198) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good