Kingston Crescent Surgery

Kingston Crescent Surgery

Kingston Crescent Surgery has been quick to get in contact with me when contacted by the hospital and for test results.

— Gary H

Verified review (2136197) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Perfect, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Appointment

This clinic is a tragedy, you can never get to see a doctor

— Dariusz K

Verified review (2133044) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback. I just want to make you aware that in January our call centre agents answered 20,159 calls, and we had 3,304 GP appointments available. We book 1 week ahead for general appointments, and on the day for urgent appointments. These all go very quickly, so you need to phone as soon as the line is open for the type of appointment booking.

Overall, how was your experience of our service? Don't know

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Other

Review from Google

The Dr’s here are fantastic, they are through and professional caring and considerate. I transferred to them about a year ago and have been able to see them and been diagnosed quickly A+ service

— Mr public Speaker

T356839 Review left 1 year ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

We are delighted to hear that you have had a positive experience since transferring to our practice and that our doctors have provided thorough, professional, and caring care. It’s wonderful to know that your needs were addressed promptly. Your kind comments will be shared with the team.

Appointment

Very good.

— Kevin S

Verified review (2132078) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

An appointment straight away

Very helpful, got an appointment straight away.

— Gareth C

Verified review (2131928) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

That's great, thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Promptly seen

Promptly seen and dealt with efficiently and professionally.

— Katie P

Verified review (2131859) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Appointment

Today I had a very bad experience with my skin appointment. I was suffering for a week and got appointment 7 days after my call. I was waiting to see the doc. I have many issues and questions regarding my skin which I faced multiple times. When I met my doc he was not welcoming and was not ready to listen to my problem. He was rude and kept on saying I have not enough time. Otherwise, I always had very good experiences with other doctors.

— Anonymous

Verified review (2131728) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. I am sorry that your experience was not a positive one. Please do email j82155.complaints @nhs.net and provide us with your full details, this will enable us to investigate and provide our findings to you and take on board any learning where required.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very understanding and helpful

The last 3 appointments have been excellent. Miss Jacqueline Barrett (Specialist Nurse Practitioner) was very understanding and helpful and has made appointments for various procedures in the future.
Mrs Louise Davies (Nurse Access Role) was the first nurse to look at the wound problem and was very efficient and set up all future dressing appointments as well as a Doppler appointment. The appointments I have had with her & Ms Karen Adams (Healthcare Assistant) have been excellent. They have been very professional and helpful.
The only problems I have had have been in trying to get an initial appointment. Although helpful the people manning the telephone system seem to be over worked with the number of patients in the practice. It takes an age to get through at the 8am and 10am slots and in many cases you end up as above 30 in the order even when telephoning at the exact time.

— Geoffrey O

Verified review (2131213) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide your feedback. I am pleased that on whole the service you receive once you have gained access is to your liking. We hear you when you state that the initial access is the issue, however currently all areas of the health service have capacity issues and we are not immune to this. I would like to assure you that our contact centre does have sufficient staffing and although queue numbers may seem high, we get through calls very quickly and the call back facility does assist patients who would prefer not to hold on the line.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Appointment

I had an appointment for an NHS Health Check in the afternoon but received a text in the morning that the appointment was cancelled, and advising me to contact the surgery to reschedule. If only things were that simple...

— Anonymous

Verified review (2131189) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We really do try not to cancel appointments and if we do where possible we will rebook and text through the new date, however when this is not possible we will ask for the patient to rebook at their convenience.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Kingston Crescent Surgery

All OK.

— Michael P

Verified review (2131181) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

I didn't go to Kingston. I changed my appt to Somerstown - walking distance from me!

— Anonymous

Verified review (2131153) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Don't know

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good appointment

The appointment was fast and good. The doctor was helpful and thorough.

— Istvan K

Verified review (2131148) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very quick and efficient

Excellent service. Very quick and efficient.

— Anonymous

Verified review (2131119) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to leave positive feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Polite and friendly

Everyone was polite and friendly.

— Kim A

Verified review (2131111) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

Recent appointment

The nurses that take the blood need to go back to training and learn how to take blood from persons with fine/narrow veins. They think you are a pin cushion even after telling them to use small needles they don’t listen nor do they have empathy or the simple decency to ask questions.

— Anonymous

Verified review (2131097) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. I am sorry that we have not provided a service to your expectations. Please be advise all our phlebotomists and HCAs are fully qualified. You can contact us directly via email [email protected] this will enable us to investigate and provide our findings directly to you.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Feels almost impossible to get an appointment, using the antiquated "call at 8am" system.

— Anonymous

Verified review (2131095) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you have been unable to gain access when needed. We would advise that currently all areas of the health service have capacity issues and demand is often more than we can safely provide. We are constantly reviewing how we offer access and will make changes where possible going forward.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Thorough

Very patient nurse and thorough.

— Anonymous

Verified review (2131075) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

Brilliant receptionist

The receptionist that I spoke to was brilliant, she was very helpful and I think she has done a lot for me.

— Michael G

Verified review (2127978) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

That's great, thank you for taking time to leave feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and obliging staff

I have never had a problem with being a patient at the surgery. The staff have always been friendly and obliging.

— David F

Verified review (2127355) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good and thorough

I found the doctor very good and thorough and the receptionist were very good and helpful.

— Albert B

Verified review (2127015) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient