Kingston Crescent Surgery

Excellent Surgery. Amazing Doctors. Fab HCAs. Knowledgable receptionists who were amazing.

Nurse had friendly manner to make patient comfortable.
Very helpful and obliging.
Nice rapport.

I was seen same day, after a call to 111, to address heart and anxiety issues. The person who saw me was very warm, reassuring and informative and I am happy with the outcome of the appointment.

Received message incomplete. No option to reply. I am concerned about my statin/ ramipril prescription.

Was seen on time. Excellent and efficient staff.

Excellent.

I came for a blood test, for which I had not been told the reason. However, the nurse who dealt with me was warm and friendly and happy to explain why I had been called. I have to say that the reception staff that I have deal with are always happy to help and are generally very cheerful, even though many of the patients are miserable and moaning!

Friendly and compassionate.

Very efficient.

Doctors and staff all superb.

Was in and out within minutes. Very pleasant nurse. Felt very happy with the service.

Courteous, professional and patient with appropriate humour.

As usual, the team at my practice's main surgery, were efficient and quietly confident in their abilities.
It puts one at their ease and gives confidence for the appointment when being treated.

The nurse was very friendly. Explained what she was going to do. I also asked about a recent test result which I was unsure about and she was able to explain and put my mind at rest.

Excellent, well informed.

Ability to have routine tetanus jab on a "drop in" basis very welcome. Allowed me to combine this with my wife's blood test appointment and save two separate visits.

Pharmacist phone call for meds review. Three of the meds prescribed by dermatologist at St Mary’s. She cancelled one of them, I can understand that she felt I didn’t need it on repeat however, Dr Cooper asked me to use the Efudix on 9/12 appointment again (I had some left) but I have now lost the application instructions which she quizzed me on but as they were not straightforward, I used to refer to the prescription on the app to get them as opposed to trying to remember and it’s now deleted!
Secondly, when I last saw the cardiologist for Paroxysmal AF. he said that at some point they would consider anticoagulants but that would be after a thorough consultation with GP and not to be rushed into it. The last GP who talked to me about it was Dr Stradling (very thorough and clear) The pharmacist told me she thought I should be on them and while I have every respect for her, I replied that I would feel happier doing so after a face to face with a GP as I haven’t had an episode of AF (possibly since 2017). At this point I like to think we were cut off as the call was terminated with no explanation after I made this request. So now I don’t know what to do next.

Very friendly and informative staff.

Nurse was first class. Initial appointment at 1330 but said if I could get there for 8am she would see me first. Five star treatment.

Took me 7 weeks to finally get an appointment after numerous attempts of online links and after the appointment still haven't heard back from yourselves apart from this text, absolute shambles, before your surgery merged you were fantastic, now terrible, no wonder people don’t bother with the doctors get checked, it’s a disgrace.