Kingston Crescent Surgery

Thank you for your feedback which we will share with the team.

Thank you for providing such kind feedback.

Thank you for your comments. We are sorry you had a longer wait than you expected.

Thank you for your kind comments.

Thank you for your feedback.

Thank you for your comments. We are sorry that you did not receive any explanation as to why medication had been prescribed after a review of your blood test results. I would like to assure you that had the results been of concern that you would have been contacted to discuss further and to agree a plan. I will share this with the team to improve the content of the text messages sent going forward to avoid undue stress. If you do require further explanation please do contact to discuss the results.

Thank you for your kind words.

Thank you for your feedback. We are sorry that you have been unable to gain access when needed. We would advise that currently all areas of the health service have capacity issues and demand is often more than we can safely provide.

Thank you.

Thank you for your comments.

Thank you for your feedback. We are sorry that we were unable to blood, there can be a number of reasons why this can happen and guidance is to only try twice and then to reappoint, or refer elsewhere if appropriate. We do offer a lot of blood test appointments each week however, waiting for a week is an appropriate timeframe.

Thank you for your feedback. I am sorry that this has caused you so much upset, this would never our intention. We follow the strict guidance provided when immunising patients the cohorts are not set by us. The Spring campaign this year was greatly reduced compared to previous with a smaller cohort and only offered to:

1. Adults aged 75 or over
2. Residents in a care home for older adults
3. Individuals aged 6 months or over who are immunosuppressed

Immunosuppression due to disease or illness including patients undergoing chemotherapy leading to immunosuppression, patients undergoing radical radiotherapy, solid organ transplant recipients, bone marrow or stem cell transplant recipients, HIV infection at all stages, multiple myeloma or genetic disorders affecting the immune system (e.g. IRAK-4, NEMO, complement disorder, SCID). Individuals who are receiving immunosuppressive or immunomodulating biological therapy including, but not limited to, anti-TNF, alemtuzumab, ofatumumab, rituximab, patients receiving protein kinase inhibitors or PARP inhibitors, and individuals treated with steroid sparing agents such as cyclophosphamide and mycophenolate mofetil. Individuals treated with or likely to be treated with systemic steroids for more than a month at a dose equivalent to prednisolone at 20mg or more per day for adults. Anyone with a history of haematological malignancy, including leukaemia, lymphoma, and myeloma. Those who require long term immunosuppressive treatment for conditions including, but not limited to, systemic lupus erythematosus, rheumatoid.

We are advised that we must not provide outside this scope and we ensure that we only invite and appoint patients that are within these cohorts. We are sorry if you received an invite from outside our Practice however, this would be beyond our control.

Thank you.

Thank you for your comments, sorry you bruised in this instance, but you are right, it sometimes happens.

Thank you,

Thank you for taking the time to share your thoughts. We are pleased you were happy with the service.

Thank you for your kind words that we will share with our team.

Thank you.

Thank you for your kind words.

Thank you .