Verified review (2421961)
Review left 1 month ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you so much for your kind feedback. We’re delighted to hear that you found both the doctor and staff efficient and friendly. We really appreciate you taking the time to share your experience with us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Very enthusiastic member of the team. Obviously enjoys her work. Explained every step clearly.
— Bill Tracey
T409827
Review left 1 month ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your kind feedback. We are pleased to hear that you had such a positive experience and that everything was clearly explained to you. It’s wonderful to know our team’s enthusiasm and dedication made a difference. Your comments are greatly appreciated and will be shared with the team.
Good and prompt service
My blood test was so prompt that I was able to make another appointment scheduled for my daughter
— Funmilayo O
Verified review (2421868)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for sharing your experience. We’re really pleased to hear that your blood test was carried out so promptly and that it helped you attend another appointment for your daughter. We appreciate you taking the time to let us know and are glad we could help make your day run more smoothly.
Overall, how was your experience of our service?
Good
Review from Google
This person left a star rating but no comment.
— Yvonne Barber
T409400
Review left 1 month ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you very much for your 5‑star rating. We appreciate you taking the time to support the practice and value your feedback.
Blood test
The nurse was very nice and friendly
— Stephen C
Verified review (2421802)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind feedback. We’re delighted to hear that the nurse was friendly and welcoming, and we really appreciate you taking the time to share your experience with us.
Overall, how was your experience of our service?
Very good
Review from Google
Always nice and considerate never a delay
— Shaun Hills
T409401
Review left 1 month ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your kind feedback. We are pleased to hear that you consistently experience friendly and considerate care, and that your appointments run without delay. Your comments are greatly appreciated and will be shared with the team.
Review from Google
This person left a star rating but no comment.
— Diana Botescu
T409402
Review left 1 month ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your 5‑star rating. We appreciate you taking the time to support the practice and value your feedback.
A very long wait for a 2 minute appointment!
My 95 year old mother was kept waiting for over 30 mins. When the practitioner finally called her name, we were shown to the stock room where she was given her vaccination, which literally took less than a minute. A very stressful experience for an elderly lady who suffers with anxiety.
— Marie W
Verified review (2421686)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your experience. We are very sorry that your mother was kept waiting for over 30 minutes and that this caused her distress. We fully recognise that delays can be particularly upsetting for elderly patients, especially those who experience anxiety, and we sincerely apologise for the impact this had on her.
Overall, how was your experience of our service?
Poor
Phone update
Always very professional, helpful and clear with the next steps
— Christopher O
Verified review (2421680)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent
Was taken into the examination room quickly. Everything was explained to me clearly and concisely.
— Michael I
Verified review (2421663)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re pleased to hear that you were seen promptly and that everything was explained clearly and concisely. We appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
Review from Google
Great service solve my problems
— jihad elhassanie
T409404
Review left 1 month ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that you had a positive experience and that your concerns were resolved. Your comments are greatly appreciated and will be shared with the team.
No one called
Appointment was due an hour ago and still no one has called. Yet if I miss my call it’s noted down as didn’t attend. I gave a 15min grace time but I can’t wait around any longer. I have things to do. Should be an option for us to note down if we didn’t attend appointment due to it being late on the drs side.
— Anonymous
Verified review (2421647)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re sorry that your appointment was significantly delayed and understand how frustrating this can be, especially when you have other commitments. Your comments have been noted and will be shared with the team as we continue to review our appointment processes and how delays are managed.
Overall, how was your experience of our service?
Poor
Review from Google
Exaland performance they're very good at their job
— Prudence Nota
T409406
Review left 1 month ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that you found our service to be excellent and that the team made a positive impression. Your kind comments are greatly appreciated and will be shared with the staff.
Blood test
20 minutes behind appointment time
— Richard D
Verified review (2421643)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We apologise for the delay to your appointment and appreciate your understanding.
Overall, how was your experience of our service?
Good
Thank you
Good service, caring staff, quick and reliable, very polite!
— Cristina I
Verified review (2421642)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re pleased to hear that you found the service caring, efficient, and reliable, and that our staff were polite. We appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
Review from Google
Extended hours are really handy. I was seen ahead of time as well.
— J “Jim” B
T407923
Review left 1 month ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that our extended hours were convenient for you and that you were seen promptly. Your comments are very much appreciated and will be shared with the team.
Pone call for dr
It would have been nice to see the dr and not him phoning me
— Nigel L
Verified review (2419030)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We understand that many patients prefer to be seen face to face, and we’re sorry that this was not your experience on this occasion.
Telephone consultations are sometimes used as part of our triage and appointment system to ensure patients receive timely care, but we recognise that this may not always meet individual expectations. Your comments are appreciated and will be taken into account as we continue to review and improve our services.
Overall, how was your experience of our service?
Neither good nor poor
Blood test
As usual friendly and helpful
— Paul W
Verified review (2418493)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re pleased to hear that, as usual, you found our team friendly and helpful, and we appreciate you taking the time to share this.
Overall, how was your experience of our service?
Very good
Review from Google
Professional friendly service
— David Rackham
T407094
Review left 1 month ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that you experienced a professional and friendly service. Your comments are very much appreciated and will be shared with the team.
Review from Google
Nice friendly atmosphere in the 'Surgery'....Helpful staff.
Thank you for my treatment.
— Anthony Smith
T406819
Review left 1 month ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that you experienced a professional and friendly service. Your kind comments are greatly appreciated and will be shared with the team.
