Excellent, made to feel relaxed, everything explained in an easy way to understand, friendly and professional.
— Mervyn P
Verified review (2006780)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide your comments.
Overall, how was your experience of our service?
Very good
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Patient
Thorough and informative
Felt it was very thorough and informative.
Very pleased.
— Anonymous
Verified review (2006753)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments.
Overall, how was your experience of our service?
Very good
Very impressed
I was very impressed with the help & assistance given from the reception team in dealing with my initial enquiry & also prompt attention given to seeing both the nurse & doctors dealing with my appointment, also my thanks to the receptionist of whom I believe is named Alex who was very polite, informative, helpful & a credit to the surgery.
— Robert B
Verified review (2003880)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments that we will share with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Blood pressure test
Excellent service from the staff.
— George H
Verified review (2002954)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Excellent
Health professional was excellent, very kind and caring and conscientious.
— Carole C
Verified review (2002817)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank your for your very kind words.
Overall, how was your experience of our service?
Very good
My First Visit
I was not sure of the arrangements at this Surgery as it was my first visit.
It was easy to see what was going on and sign in.
— Anonymous
Verified review (2002808)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide your comments. We are pleased that your visit was a positive one.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Kingston Crescent Surgery
The doctor was very helpful as were the receptionists.
— Anonymous
Verified review (2002797)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will share your kind words with the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Quick and efficient
Health check appointment handled quickly and efficiently.
— Anonymous
Verified review (2002780)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very Pleasant Experience
For once a very pleasant experience with a competent person who had the time to listen.
— John H
Verified review (2002735)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I am very happy with the doctor.
— Caroline F
Verified review (2002692)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Next of kin
Friendly Staff
Friendly staff from receptionists to nurses. Didn't have to wait long for my appointment.
— Anonymous
Verified review (2002620)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will share your kind words with the team.
Overall, how was your experience of our service?
Very good
Very kind
The Lady I saw was very kind & professional she listened to my concerns & was very helpful.
— Nicola G
Verified review (2001442)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will share your kind words with the team.
Overall, how was your experience of our service?
Very good
Friendly and professional
The nurse was very friendly and professional and didn't mind chatting to my son as he was asking loads of question.
— Anonymous
Verified review (1998044)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Kingston Crescent Surgery
The nurse did her best but failed to take blood from my left arm, had 3 vials of blood from my right arm leaving a massive bruise, not her fault, otherwise this surgery is great, we are lucky that they take the time to contact you when you need tests taken, we are lucky to have a caring professional looking after us.
— Anonymous
Verified review (1997413)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we will share your kind words with the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Comprehensive diabetic review
Comprehensive diabetic review. Carried out very effectively. Friendly and put me at ease.
— Anonymous
Verified review (1997400)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will share your kind words with the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent
The doctor that I saw was was excellent, gave me some very good advice.
— Anonymous
Verified review (1997238)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
Kingston Crescent Surgery - B12 Injection
I arrived at my appointment which I booked myself weeks in advance, only to be told that I cannot have my B12 injection as I booked it one week too early. The nurse/healthcare assistant apologised and said that the doctor did not allow her to do it. I was told that I will have to rebook it gor anther time and date as Kingston Crescent or any othet Portsmouth Surgeries did not have any availability. I had to book an appointment in Paulsgrove in a place I have never bern to during rush hour, hoping that I will be able to make it in time. There was no warning or any other information on the systen telling me that I am not allowed my B12 injection one week earlier than my due date. I did not get the customary message to remind me of my B12 like I used to do previously. I did not find any information on any NHS websites about not being allowed B12 injection one week earlier.
— Ramona M
Verified review (1996927)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. I am sorry that you were unable to have your B12 as it was too early. You should be advised at your appointment when you next one would be due and that it cannot be given prior. Alternatively the surgery can book your next appointment for you when due. We cannot put a warning on our website due to the number of regular injections that are given that would also need to be covered.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Kingston Crescent Surgery
I was very apprehensive as the appointment was to transfer from tablets to insulin injections. The nurse Nikki was very helpful and made everything very straightforward. I would say she was excellent and I came away much happier.
— Susan T
Verified review (1996891)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to Nikki and the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Can’t get an appointment.
— Anonymous
Verified review (1996816)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. We are sorry that we are not providing a service to your expectations however even though the form does not cover off the specific areas you want to highlight you can and we will make changes where we can going forward.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Staff have always been helpful, professional and friendly, think all the criticism here aught to be redirected to the Conservative Party.
— Edward Green
T356865
Review left 2 years ago
This review complies with Google's policies.
